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Champneys Henlow

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Champneys Henlow
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1,646 Reviews from our TripAdvisor Community

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Showing 1,645: English reviews
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Walworth
Reviewed yesterday NEW

We stayed in Champneys Henlow in May 2016 and had a pleasant time. Positives: The room we got had a good view of the fountain by the river and this was very relaxing. Everything went smoothly from check in to check out. Staff were all warm and professional. Buffet lunch was at the same plentiful and healthy and tasty. Dinner...

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Thank Zhuzhu_London
London, United Kingdom
Reviewed 3 days ago NEWvia mobile

A lot of money , very over priced needed more staff over crowded .Food in The restaurant was very good also buffet in the morning .Great facilities gym classes treatments ,pool could be warmer The conservatory is lovely place to chill

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Thank PAULINE056
London
Reviewed 4 days ago NEWvia mobile

A friend and I decided to book a spa break, and after visiting the wonderful Forest Mere last year, decided to try out Henlow. The exterior is extremely grand and we felt we had made a good choice, until we walked through the front door. Immediately, we noticed the hotel was shabby and tired, and that impression didn't change after...

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1Thank maestro1302
Bracknell, United Kingdom
Reviewed 5 days ago NEW

I had a lovely relaxing spa day at Champney's Henlow, but so much could have been better. The positives: the staff was nice and helpful, the massage was great, the facilities were clean. The buffet lunch was nice and the restaurant staff (although not particularly smiley) was pleasant. The day was bought with a groupon, so I feel I paid...

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2Thank Xulop
Reviewed 5 days ago NEWvia mobile

The place is definitely in need of a big revamp.The grounds are beautiful and so is the conservatory but there it ends. No papers, magazines available for guests in relaxation rooms. Not enough loungers around the pool, changing rooms not serviced enough had to ask for towels ETC. On arrival the front desk personnel definitely needed s course on social...

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1Thank Sara R
Reviewed 5 days ago NEWvia mobile

This is my third visit to Henlow Grange and I have such mixed feelings about it. The staff are their great - they were all helpful and professional at all times and overall I enjoyed my stay. I had a lovely well needed break but this was mainly due to the excellent staff rather than the venue itself. Sadly I...

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1Thank Hazel R
Greater London, United Kingdom
Reviewed 6 days ago NEW

Its with a real sense of regret that i write this, as leaving today I've never felt such an anti-climax of any hotel or spa despite the anticipation and reputation. Judging by the other reviews online I have to concur it was very disappointing. With the exception of a handful of staff (Zac the Front the house manager manager, Lauren...

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1Thank Ajm M
Verwood
Reviewed 1 week ago

Overall I was disappointed and let down with my stay . The hotel feels tired and run down and the staff when you can find them seem to be unorganised. We arrived for my friends 50th birthday 8 of us in total. At reception we were handed our information envelope, but no mention was made that of what the meals...

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1Thank Alli-Dorset
Darren S, General Manager at Champneys Henlow, responded to this review

Thank you for your review. I do apologize that your stay with us was not as you anticipated. I assure you that the entire team works hard to delivery high standards but on this occasion you clearly felt otherwise, hence I have taken your comments on bard and the points mentioned will be addressed. Perhaps in the future you will...

London, United Kingdom
Reviewed 1 week ago

It was my first time to a health spa and also it was a surprise treat from my Mrs. Check-in was smooth and were given the keys to the room. The place is clean and staff friendly. The horror started when we walked into our room (ROOM 15), mould on the bathroom ceiling, cob webs in the room ceiling, the...

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1Thank Vinay M
Darren S, General Manager at Champneys Henlow, responded to this review

Thank you for your feedback. It is disappointing to see a review such as this and we regret that many aspects of your stay were not to your satisfaction. The staff here are hardworking and dedicated, but despite our efforts at the time, your visit was clearly not what you have hoped for. In this situation, all we do is...

Reviewed 1 week ago

This is a tired hotel and spa. The building looks beautiful on first sight with lovely grounds but inside I was most disappointed. Investment of the vast sums of money spent by guests is required on the upkeep/rejuvenation of Henlow. I will not be returning and Champneys has lost my custom.

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2Thank Carole E
Darren S, General Manager at Champneys Henlow, responded to this review

Thank you for your feedback. Unfortunately your stay with us was not as you had anticipated. I can confirm that we are in the process of having a refurbishment and hence very soon all our guests will be able to appreciate and enjoy the improvements that would have taken place. I hope you decide to visit us again. Kind regards,

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Meeting Rooms

Additional Information about Champneys Henlow

Address: Coach Road, Henlow SG16 6DB, England
Region: United Kingdom > England > Bedfordshire > Henlow
Price Range: $183 - $829 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Champneys Henlow 4*
Number of rooms: 71
Reservation Options:
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Also Known As:
Champneys Henlow Hotel Henlow
Champneys Hotel Henlow
Champneys Spa Henlow
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Questions & Answers

Here's what travellers have asked, with answers from Champneys Henlow staff and other travellers.
12 questions
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Questions? Get answers from Champneys Henlow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Don't go if your expecting a Luxury stay , you will be disappointed.”
 of 5 bubbles Alli-Dorset, 20 Mar 2017 | Read review
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“ground floor with terraces are very nice”
 of 5 bubbles dexterBucks, 6 Mar 2017 | Read review
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 of 5 bubbles Threejs2014, 1 Mar 2017 | Read review
“A room at the back of the house.”
 of 5 bubbles NorbertSandhurst, 23 Feb 2017 | Read review
5 of 5