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All reviewstesco expresshi expressadequate breakfastclose to the railway stationcomplimentary breakfastdanish pastrieswould stay here againbudget hoteltown centreretail parkthird floorbusy roadmain roadplenty of hot watershower roomsaturday nightshort stay
We were travelling from London to Glasgow and stopped at Crewe overnight. This Holiday Inn Express serves the purpose for an overnight stop. There is a McDonald’s right opposite and hence convenient even if you arrive late night. The room was comfortable and the toilet...More
Clean modern spacious room with comfy beds. Friendly helpful staff. Night porter was very helpful when we mentioned that the room was a bit warm and was able to adjust the air conditioning so we were able to enjoy a restful sleep. Tasty breakfast with...More
I've stayed here so many times and I conclude its gone drastically down hill. You no longer get greeted as a valued IHG member on arrival. There was no so drinks behind the bar so they advised going to McDonald's. I rang up twice because...More
1 Thank Jody B
Response from IHGService, Guest Relations Manager at Holiday Inn Express CreweResponded 1 week ago
Hello Jody B,
Thank you for staying with us again and for taking the time to leave us feedback. I am sorry you felt that the service fell short, which was evident by the non-recognition of your IHG Rewards membership and points not being credited...More
Having seen reviews of this hotel I was a little wary to say the least. However I was pleasantly surprised. It was a lot cleaner than the reviews I had read lead me to believe.
However, be warned it is situated next to a McDonald's...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express CreweResponded 2 weeks ago
Thank you for taking a moment to let us know how we're doing; we value feedback of all varieties. It was good to read how surprised you are of our hotel's cleanliness. On the other other hand, I'm sorry for any inconvenience our...More
I don’t usually write negative reviews but on this occasion, here goes.
No recognition of our Spire Membership
Dirty reception area
Paper thin walls in rooms
No option for cool(er) Air from the air con
Poorly trained and over worked staff
Complete lack of Breakfast...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express CreweResponded 3 weeks ago
Your loyalty as a Spire Elite member matters to us. Thank you for your recent stay. Ultimately, we'd like our hotel staff to provide the best guest experience. I'm sorry we fell short this time. We take your comments seriously and these will...More