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BEST WESTERN Shap Wells Hotel

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BEST WESTERN Shap Wells Hotel
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970 Reviews from our TripAdvisor Community

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Showing 966: English reviews
Reviewed 1 week ago via mobile

Stayed at the hotel for one night during our two week roadtrip across the UK. The hotel itself is an example of well preserved one that has stood the test of time without being crippled at all. It is located in the "middle of nowhere" inside a red squirrel conservation area. By the time I entered the building, the feel...

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Thank Karim H
New York City, New York
Reviewed 2 weeks ago via mobile

This hotel is in desperate need of a refurbishment. The decor was dated, and the rooms were gloomy. My toilet wasn't flushing properly as well. The other issue was how secluded the hotel was; we weren't willing to drive 20 minutes to the nearest restaurant, so had to settle for dinner at the hotel restaurant. The one saving grace is...

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4Thank Keith C
St Helens, United Kingdom
Reviewed 2 weeks ago

We knew the place was isolated so weren't surprised on arrival. Check-in was no problem, the room wasn't the biggest but spotlessly clean & very warm - more than adequate for our needs. We ate in the hotel both nights, once in the restaurant & once in the bar - the food on both occasions was nice enough, but not...

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1Thank 535jackiek
Charles S, Events and Meetings Manager at BEST WESTERN Shap Wells Hotel, responded to this review

Thank you for taking time to write this review regarding our lovely Hotel. We are very happy that you had an enjoyable time with us and also enjoyed our entertainment and yes our lovely resident guests 'Red Squirrels' they are lovely little creatures and many of our guests love watching them runaround in their own little sanctuary. We hope that...

Bradford, United Kingdom
Reviewed 2 weeks ago via mobile

Have to admit we arrived in the evening and I wondered what we were letting ourselves in for on the single track road in the middle of no where, but I was pleasantly surprised when we pulled in front of the hotel. We stayed in the bath house as we had our dogs with us and it was perfect. Plenty...

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2Thank nursegladys123
Charles S, Events and Meetings Manager at BEST WESTERN Shap Wells Hotel, responded to this review

Thank you for taking the time to write your review of our lovely Hotel. We are very pleased that you enjoyed your stay with us and it sounds like you enjoyed walking in and around our lovely grounds. We have noted your point regarding our chairs and will action Thank You & Kind Regards Charlie

Grimsby, United Kingdom
Reviewed 3 weeks ago

Stayed for New Year break. The quality and choice food was excellent. The staff very obliging and courteous, the room whilst on the small side was exceptionally clean and comfortable. The entertainment was first class especially the abba tribute act on New Year's Eve. Considering there was 2 coach parties plus other guests the service was very good.

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1Thank chuckwag0n
Charles S, Events and Meetings Manager at BEST WESTERN Shap Wells Hotel, responded to this review

Thank you for all your kind words, we are extremely pleased you enjoyed your stay with us and also you enjoyed our New Year's Eve Gala Night and entertainment. Thank You & Kind Regards Charlie

Doncaster, United Kingdom
Reviewed 3 weeks ago via mobile

We were in the bath house with taking the dogs, check in was swift but not told any info about walks, meals, things to do ? The room was ideal for the dogs, dated but clean and comfortable. Dinner was an experience! The serving staff seemed like they didn't want to be there and almost a chore to serve us!...

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Thank samt212014
Charles S, Events and Meetings Manager at BEST WESTERN Shap Wells Hotel, responded to this review

We are very disappointed to hear that you did not receive our excellent shap wells service that we pride ourselves on giving....we apologise for this. Thank you for the kind words on we are a lovely place, location and ideal for guests with dogs and ideal for walkers. Kind Regards Charlie

Warrington, United Kingdom
Reviewed 3 weeks ago

i have just returned after a 2 night stay between Christmas and New Year.The hotel is large and as stated by others is in a quiet location down a single track road. It is minutes from the M6 but is impossible to see from there. There are walks around it which would be lovely depending on the weather. We did...

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Thank BARBARA G
Charles S, Events and Meetings Manager at BEST WESTERN Shap Wells Hotel, responded to this review

Thank you for taking the time to write this review and by reading this it sounds like in general you have had a nice stay with us and yes our Hotel is a very old an established Hotel in this area and yes at times we are not to everyone taste, but we do have a vast amount of guests...

Preston, Lancs
Reviewed 3 weeks ago

just enjoyed a lovely 2 night stay on a wowcher detail and was excellent value for money. A lovely hotel in a fabulous location with the added bonus of a red squirrel sanctuary in the grounds....awesome. We had a very uncomfortable ,old, lumpy mattress and mentioned this at reception after our first night and hey presto it was changed for...

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Thank val2761
Charles S, Events and Meetings Manager at BEST WESTERN Shap Wells Hotel, responded to this review

Thank you for taking the time to write this review, we are very pleased that on the whole you had a very nice stay with us and you would certainly return at a future time. We are pleased that you feel our service was very good regarding the lumpy mattress and yes we have noted 'tartar sauce' I have already...

Reviewed 3 weeks ago via mobile

The room was fine for the the price.... But oh dear the food was just not what you would expect. For one the staff never seemed to know who ordered what unless you almost had to put your arm up. I will stay again but not for the food...

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Thank Steve B
Charles S, Events and Meetings Manager at BEST WESTERN Shap Wells Hotel, responded to this review

We are sorry to read that your experience of our restaurant was unfavourable and very surprising as we have lovely staff who are very hardworking and always give of their best for our guests in our dining room. We are very pleased that you will come back and see us, thus 'hopefully' allowing us to give you the proper and...

Reviewed 18 December 2016

I went to a Christmas Party at Shap Wells Hotel which included; a nights stay, a three course meal and breakfast in the morning. The staff were excellent, always happy to help and nothing was too much. They were all very hardworking and deserve high praise. The party was great. There was great entertainment and the food was delicious. We...

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Thank Jade S
Charles S, Events and Meetings Manager at BEST WESTERN Shap Wells Hotel, responded to this review

Thank you for your review we very much appreciated all your kind words. We are extremely pleased that you had a great Christmas Party Night with us at Shap Wells. Please do come and see us in 2017 and have another great party night experience! Regards Charlie

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Shap Wells Hotel

Address: | between the A6 and B6261, Shap CA10 3QU, England
Region: United Kingdom > England > Cumbria > Lake District > Eden District > Shap
Price Range: $71 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Shap Wells Hotel 3*
Number of rooms: 98
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Also Known As:
Best Western Penrith
Penrith Best Western
Shap Wells Hotel
BEST WESTERN Shap Wells Hotel Cumbria, UK
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Shap Wells Hotel staff and other travellers.
13 questions
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Newcastle upon Tyne, United Kingdom
Penicuik, United Kingdom
over a year ago
Scotland
NORTHUMBERLAND
4 months ago

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Questions? Get answers from BEST WESTERN Shap Wells Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No advice as our room was only one shown”
 of 5 bubbles chuckwag0n, 1 Jan 2017 | Read review
“All the rroms seemed more or less the same. However, there was not much room in the bathroom.”
 of 5 bubbles mariah396, 7 Dec 2016 | Read review
“We were allocated a room before arrival, and were very pleased with it. Lift from Reception.”
 of 5 bubbles geoffw727, 27 Nov 2016 | Read review
“Sorry can not help here!”
 of 5 bubbles prescotian31, 24 Nov 2016 | Read review
“Just ask for a room with a view of the countryside”
 of 5 bubbles dusty082016, 20 Nov 2016 | Read review
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