Celebrated a friends 50th birthday and thanks to Emmylou via the hilton Honors app they organised an amazing birthday surprise decorating the room. Well done to all the team, especially the house keeping for the amazing towel cake! Stayed in the usual queen deluxe plus rooms on the top floor, which are perfect. The breakfast had a fab selection of yogurts, fruits and seeds, plus an ever growing selection of healthy cold savoury items. The spa continues to give great service and we were lucky enough to have the whole pool area to ourselves first thing in the mornings. Thank you everyone, great team.
Second time we’ve stayed here as a base for Alton Towers. Around 35 miles from the park but a very straightforward drive passing the ginormous JCB World Headquarters! The hotel itself was agin superb. On arrival the hotel manager sorted out interconnecting rooms for us as a family of 5. This was absolutely ideal for us. Rooms themselves were the normal extremely high Hilton standards with superb air on. Bathroom was lovely with incredible water pressure for the bath and shower. Could fill the bath in around a minute! Breakfast was superb and all you can eat. Items were regularly replaced with fresh ones. Used the pool on a couple of occasions and the lad on the desk couldn’t have been more helpful. We arrived late and he sorted a late booking for us to have a quick swim! Look forward to staying here again on our next visit to the Towers.…
I have been staying at Hilton for the last three weeks for work and the service I received from the night staff has been nothing but superb. From the checking in all the way to the room service the staff members make sure that explain everything thoroughly, politely and effortless which makes my overall stay a bit easier. Special Shout out to Gosia for the lovely room service the food is always amazing and another special shout out to Suri for helping with room selection/bill explanation and a lovely welcome on my arrival each and every single time!
So having charged me twice ( yes did rectify this though ) should do check - the spa gift for £29 was also very under par / the linen spray was empty so I was very very disappointed - so buyer beware - very low key promotion for a supposed high class establishment- if you do buy this stand to one side and open it and check as the room spray was empty - very dissatisfied indeed - you let yourselves down - shoddy
Overnight stay and parking before flying the next morning Hotel clean and tidy a little dated. The reason for average score due to when we arrived back at airport after waiting half an hour and no taxi which hotel receptionist had flight details for .Rang hotel to ask where taxi was to be told we should had been given a number to ring for taxi hotel or taxi driver on drop off did not give us a number to ring .So beware if you leave your at hotel you are given the number of taxi company before leaving.
My car broke down and ended up here. Immaculately clean; good food and great service. Good, tidy leisure facilities, and most of all - 30 seconds from the motorway. Slightly disappointed that the rooms are a little dated - but so clean and well maintained. Surprisingly good hotel, and surprisingly enjoyable stay! Most of all - slept well!
I booked with holiday extras for overnight stay and parking from 7th Jan to 5th of Feb and paid in full £185 on arrival at the hotel I was told I needed to pay another £50 for parking, so please check with your hotel if you pay upfront on a comparison site or you might get a surprise when you arrive at your hotel. Shawn Grainger
Stayed one night before flying the next day. Check in very quick and pleasant staff. The room was lovely and big and extremely clean. Will definitely stay again when flying from East Midlands. We booked a taxi through the hotel to take us to the airport which arrived at exactly the time we requested. Excellent service
Great stay all staff are courteous and fantastic at what they do. The room the dinner and breakfast were great. At breakfast time we had special help with our disabled son. The whole experience was fabulous having a calm environment on entry and the staging of the reception area was just fantastic. Great hotel to stay in.
Nice hotel, clean and well maintained. We stayed here just after the first lockdown in Aug 2020, then again for a night during Dec 2022. Check in was easy via the app, the room was clean and well presented, beds firm, bathrooms clean, and we were provided with two pull our beds for my 10 and 12 year olds. Breakfast was really good, fresh and not particularly busy. We will certainly stay again if on the area.