The White Horse
Main Road, Brancaster Staithe PE31 8BY England
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Room & Suite (38)
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About
4.5
#1 of 1 inn in Brancaster StaitheLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Welcome to The White Horse, your Brancaster Staithe “home away from home.” The White Horse aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Rooms at The White Horse provide a flat screen TV, and guests can stay connected with free wifi.
In addition, while staying at The White Horse guests have access to room service. You can also enjoy free breakfast. Need a place to park? Free parking is available at White Horse Hotel.
Brancaster Staithe has plenty of seafood restaurants. So when you’re here, be sure to check out popular spots like The White Horse Restaurant and The Crab Hut, which are serving up some great dishes.
If you’re looking for things to do, you can check out Brancaster Activity Centre (0.8 km), which is a popular attraction amongst tourists, and it is within walking distance.
The White Horse puts the best of Brancaster Staithe at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Hiking
Fishing
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Newspaper
Electric vehicle charging station
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Special diet menus
Non-smoking hotel
Outdoor furniture
Sun terrace
Room features
Private balcony
Room service
Telephone
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
HOTEL STYLE
Trendy
Languages Spoken
English
Location
Main Road, Brancaster Staithe PE31 8BY England
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 49 out of 100
49
Norwich Airport
51.4 km•
See all flights
Rental Cars
46 Restaurants
within 10 kilometers
Reviews
4.5
1,220 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The White Horse hotel is frequently celebrated for its spotless rooms and attention to cleanliness, although some guests mention the communal areas might benefit from more consistent upkeep. Its amenities, including local seafood and pet-friendly policies, receive high marks, as do the spacious, well-equipped rooms that offer serene marsh views.
While the service is generally applauded for its professionalism, instances of slow response have been noted. Guests revel in the hotel's relaxing atmosphere and picturesque location, but opinions on value suggest pricing may not always align with guest expectations.
Location
Picturesque
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
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Detailed Reviews
We booked into the Whitehorse Bar for a late lunch today. I was a little apprehensive with today being the first day they were able to open to the public. I need not have worried, from the meet and greet outside to the table service so much had been put in place to make it a safe environment. We arrived and were met by a lovely lady who explained the one way system, the table service and how to download the menu. We were shown to our table, social distance very much at the forefront of the staffs mind. We ordered and drinks were delivered to our table. The staff were very attentive and kept checking how we were doing. Hand sanitisers were dotted around And after each person left their table it was given a really good wipe down including the chairs. Well done everyone, you could not have done more to Instil confidence in me and I am sure other diners/drinkers.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christina Harding, General Manager at The White Horse
Responded Jul 14, 2020
Thank you for the lovely review, We are glad you felt at ease in the new normal. We have a great set of staff who have adapted well in the circumstances. Come and see us again soon. Kind Regards Rob
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We dropped in for lunch last year and said that next time we do North Norfolk we must stay here. And that's what we did and weren't disappointed. We received a great welcome and everyone we came across was charming and friendly. If you want a marsh view stay in the main house but if you have a dog (who are made equally welcome), hunker down in one of the garden rooms almost on the marshes. All the meals we had from the fish leaning menu were delicious, prepared to order but still served promptly. There was a bit of a cock up with our booking and the problem was resolved brilliantly - well done. This place must get understandbly mobbed in the summer but out of season is a great place to just eat or dwell for a few nights, we thoroughly recommend it.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RobWilliamson1, General Manager at The White Horse
Responded Jan 18, 2020
Thank you for taking the time to share your experience. I am delighted that you were well looked after despite the initial booking issue. Your reccommendation is very much appreciated. Come and see us again soon. Kind Regards Rob
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We booked this hotel on the recommendation of friends for a short break in the middle of October. It did not disappoint! There is clear Covid safe precautions both on the website and at the hotel and we felt very safe throughout our stay. All the staff are very friendly and helpful and made us feel very welcome. We had an inland double which was well appointed, spacious and comfortable and breakfast over looking the Staithe watching the ever changing sky was the very best way to start the day. The dinner menu has a good range of choices, although specials tend to sell out quickly. There is a good selection of local fish and sea food on the main menu which was delicious and good value. The hotel is a good base for local walks, bird watching and exploring small towns and villages. There is plenty to do especially if the weather is fine and the hotel’s guide provides comprehensive information about local amenities. We would highly recommend the hotel and would love to go back!
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Date of stay: October 2020
Value
Rooms
Service
Room Tip: Marsh view rooms have the best views. Apparently some garden rooms can be noisy in the summer.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rob Williamson, General Manager at The White Horse
Responded Oct 28, 2020
Thank you for your lovley review, We are delighted that you had a great stay in these strange times and felt safe through out. Your recommendation is appreciated and we would love to welcome you back. Kind Regards Rob
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Firstly the positives. Great location and a great view.
The area by the marsh is really good for a drink, the waiting staff running the area were great, really attentive and chatty.
Now the negatives. We paid £180 for a small not particularly special room, I would say this is at least £80 too much.
We dined in the restaurant in the evening as the food came highly recommended. I’m afraid the whole experience left us cold. All of the waiting staff bar one lady were very poor, I would go as far as to say they were snobby and disinterested.
The food, whilst tasty, was very expensive and the portions were tiny. The quality was ok, nothing special.
I won’t go into the whole wanting to sit by the window to enjoy the view at an empty table episode.
The choices on the menu were not great, very limited. Not a sniff of a daily “catch of the day” special, surprising for a restaurant located in the sea shore.
The breakfast was an absolute joke. We sat down at around 8:30 and the fantastic table waiting team sorted the coffee and toast(burnt) promptly. At around 9:30 we received our breakfast. It was cold and the quality was terrible. I ate it as I couldn’t be bothered to wait for another hour for a warm breakfast.
After this we left. My wife raised the issue with the reception as we checked out.
On the whole the stay was very average. I would not stay here again and I would not recommend anyone to eat in the restaurant. I get the impression it is living on past glories and resting on its laurels. Not great.
The area by the marsh is really good for a drink, the waiting staff running the area were great, really attentive and chatty.
Now the negatives. We paid £180 for a small not particularly special room, I would say this is at least £80 too much.
We dined in the restaurant in the evening as the food came highly recommended. I’m afraid the whole experience left us cold. All of the waiting staff bar one lady were very poor, I would go as far as to say they were snobby and disinterested.
The food, whilst tasty, was very expensive and the portions were tiny. The quality was ok, nothing special.
I won’t go into the whole wanting to sit by the window to enjoy the view at an empty table episode.
The choices on the menu were not great, very limited. Not a sniff of a daily “catch of the day” special, surprising for a restaurant located in the sea shore.
The breakfast was an absolute joke. We sat down at around 8:30 and the fantastic table waiting team sorted the coffee and toast(burnt) promptly. At around 9:30 we received our breakfast. It was cold and the quality was terrible. I ate it as I couldn’t be bothered to wait for another hour for a warm breakfast.
After this we left. My wife raised the issue with the reception as we checked out.
On the whole the stay was very average. I would not stay here again and I would not recommend anyone to eat in the restaurant. I get the impression it is living on past glories and resting on its laurels. Not great.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rob Williamson, General Manager at The White Horse
Responded Aug 6, 2020
Thank you for your review. I am pleased you enjoyed some aspects of your stay but dissapointed to learn that you did not enjoy breakfast, please accept my sincere apologies. I am shocked to read the comments regarding my staff, as we feel they do a fantastic job given the current circumstances and restrictions. Kind Regards Rob
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dined here Friday 17th July after a long journey, three Adults one child.
We were in the large dining room which had been stripped of tables apart from about 4 or 5 making it cold and uninviting. The service was offhand and unsmiling and the phrase "all meals thrown in" springs to mind. We had a variety of starters as the main course alternatives were very limited but our Granddaughter opted for the fish and chips. The starters were conspicuous by their lack of substance including a slice of smoked salmon costing £13.00!!! Granddaughter's chips were disgustingly undercooked and hadn't even had uneatable sections cut out before "cooking". We mentioned this to the unsmiling waiter who just muttered that he would "tell the Chef" Too late my Friend-damage done.
For this wholly unpleasant evening we paid £110.00 but never again.
This place is now resting on its expensive laurels but will not see another penny of my money.I KNOW it is operating under extreme circumstances but that is not an excuse for rubbish food and rubbish service.
As I say "never again"and I will be writing to the CEO of the Group that owns this establishment.
We were in the large dining room which had been stripped of tables apart from about 4 or 5 making it cold and uninviting. The service was offhand and unsmiling and the phrase "all meals thrown in" springs to mind. We had a variety of starters as the main course alternatives were very limited but our Granddaughter opted for the fish and chips. The starters were conspicuous by their lack of substance including a slice of smoked salmon costing £13.00!!! Granddaughter's chips were disgustingly undercooked and hadn't even had uneatable sections cut out before "cooking". We mentioned this to the unsmiling waiter who just muttered that he would "tell the Chef" Too late my Friend-damage done.
For this wholly unpleasant evening we paid £110.00 but never again.
This place is now resting on its expensive laurels but will not see another penny of my money.I KNOW it is operating under extreme circumstances but that is not an excuse for rubbish food and rubbish service.
As I say "never again"and I will be writing to the CEO of the Group that owns this establishment.
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Date of stay: July 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rob Williamson, General Manager at The White Horse
Responded Jul 25, 2020
Dear Ken, Thank you for your review, Naturally we are disapointed that you did not have the best experience, please accept my sincere apologies. We are restricted by the Covid-safe policy we have in place - which means we have stripped back the restaurant. Salmon is on the menu for £9 not £13 which you state, sorry for the confusion. Yes we are operating under extreme circumstances to ensure the safety of our guests and staff alike, this is a new normal for everyone and we are still finding our feet. We do not get it right all of the time, and when we don't we hold our hands up and say sorry. I would love to make amends, if you can contact me at Rob.williamson@whitehorsebrancaster.co.uk I would be grateful. Kind Regards Rob
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This review is late due to a fairly recent review left. We were staying locally in a cottage & having visited Brancaster Staithe numerous times over the years we were really looking forward to going back to the White Horse again with the usual high expectations. These were met in every way. Everything was fabulous. All staff are friendly, helpful & attentive despite being continually very busy. Food was excellent on Friday & Saturday night & Sunday lunch. So we spent virtually the whole weekend there! Rob & his team do a great job & it's nice to go back & be recognised by some staff. Oh I forgot to mention great beer too-love the Wherry. Great place in a great setting with great staff. On past visits we've had the luxury of staying in the room at the top & marsh view rooms-well worth the money for the spectacular views but book early as these are very popular. Thank you everyone at the White Horse for another really enjoyable experience which as usual leaves us looking forward to the next visit. We live 70 miles away & the place is so good we sometimes visit just for a day out accompanied by a great meal. Hopefully we'll be back soon.
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Date of stay: December 2019
Location
Cleanliness
Service
Room Tip: Marsh view & room at the top have fabulous views.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RobWilliamson1, General Manager at The White Horse
Responded Jan 29, 2020
Thank you for your lovely review, I am delighted that you keep returning and we continue to meet your expectations. Our standards remain as high as ever, as does our ethos of making our guests happy. Come and see us soon. Kind Regards Rob
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed at the White Horse over the years at various times, through all seasons and differeing weather conditions. We have been here for the last three Christmas packages and have just returned from another 4 days stay. The reason we visit so regularly is simply because we feel so comfortable and so welcome. There are many and various beach sites to walk the dogs and a nice selection of inland places too. Rob and his team do a terrific job taking care that everyone's needs are looked after. Fran and the kitchen staff consistently deliver tasty, well presented food for us to savour. All in all we have no reason to go elsewhere. We have everything we need right here at the White Horse.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip: Book early and take advantage of offers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RobWilliamson1, General Manager at The White Horse
Responded Jan 18, 2020
Thank you for your lovely review, We are delighted that you continue to return, and spend Christmas with us. Our ethos is that we want to make people happy and I am pleased to read that you feel so welcome staying. We continue to strive for high standards regardless of the time of the year. We want to set the benchmark for hospitality, service and food in North Norfolk. Come and see us again soon. Kind Regards Rob
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for two nights recently with friends, arrived at 4.30 to be met by a “car park full” sign…and nowhere to park outside…..so ignored it and drove in to finally find two spaces next to the kitchen. We later realised that the Marshside Restaurant is walk in and people were parking for that – what about the residents, come on it was £180 a night B & B the least you can do is ensure there is parking reserved for guests! Due to this we felt we didn’t want the hassle of coming back to find no spaces the next day so left the cars there for the duration of our stay.
That said when we finally entered the bar we were warmly greeted by a young man who sent us to reception where the young lady was equally as pleasant. Check in was efficient and we were soon in our rooms which were spacious and clean.
Adequate hanging space for a few nights in open fronted module, tea & coffee in room.
No Safe or fridge in the room, the second day we had to go downstairs and request milk for our tea.
The bathroom was rather tired with filler applied roughly to the bath/shower area, also the two chairs in our room had covers which were not fitted and screwed up. This was disappointing.
Our room was over the bar area and despite it being warm we had to shut the windows the second evening as music was playing underneath and some loud people had taken up residence until 11.00. The view was of the main road.
One thing to note re the Garden rooms, the sitting area faces onto the carpark so if you sit there in the daytime there are cars coming & going it isn’t very private.
Breakfast was excellent with a good choice, as a group we tried several of the items offered on the menu and none disappointed. Service was good.
Evening Meal in the restaurant was excellent both nights and it’s a plus only having to wander upstairs to bed.
A short stroll through the car park takes you to the Marshes and beautiful views, plus the coastal path walk.
Overall would we stop again, yes I think so, food and staff were great………… but for the price I think the rooms could benefit from some TLC and I would want to know that I could park if I decided to take a drive out for the day! Basically it is a pub charging hotel prices.
That said when we finally entered the bar we were warmly greeted by a young man who sent us to reception where the young lady was equally as pleasant. Check in was efficient and we were soon in our rooms which were spacious and clean.
Adequate hanging space for a few nights in open fronted module, tea & coffee in room.
No Safe or fridge in the room, the second day we had to go downstairs and request milk for our tea.
The bathroom was rather tired with filler applied roughly to the bath/shower area, also the two chairs in our room had covers which were not fitted and screwed up. This was disappointing.
Our room was over the bar area and despite it being warm we had to shut the windows the second evening as music was playing underneath and some loud people had taken up residence until 11.00. The view was of the main road.
One thing to note re the Garden rooms, the sitting area faces onto the carpark so if you sit there in the daytime there are cars coming & going it isn’t very private.
Breakfast was excellent with a good choice, as a group we tried several of the items offered on the menu and none disappointed. Service was good.
Evening Meal in the restaurant was excellent both nights and it’s a plus only having to wander upstairs to bed.
A short stroll through the car park takes you to the Marshes and beautiful views, plus the coastal path walk.
Overall would we stop again, yes I think so, food and staff were great………… but for the price I think the rooms could benefit from some TLC and I would want to know that I could park if I decided to take a drive out for the day! Basically it is a pub charging hotel prices.
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Date of stay: September 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rob Williamson, General Manager at The White Horse
Responded Sep 30, 2021
Thank you for your review, Sorry that the car park was full when you first arrived, we have experienced huge demand this year, more so than any other years. The marquee will be taken down around the 18th of October with a plan to create additional car parking spaces. We have a refurb programme in the pipeline with the final 4 village facing rooms to be revamped in January. I am pleased to read that you enjoyed the food and the service. Kind Regards Rob
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As it takes us two and half hours to drive to The White Horse, we are not regular customers. However, when we have a free day, we love to head up there for lunch as it never disappoints. We usually have lunch in the bar although the restaurant/conservatory is a delightful place to dine for a special celebration.
We ordered two Bombay Sapphire Gins [£8] and Fevertree Tonics [£5]. Although the delightful barman recommended the Haddock with poached egg etc, we had already decided to choose 2 x Moules as our main course [£33]. Beautifully served with fresh warm bread, butter and a moist wipe for our hands. My partner also chose a 175ml glass of Wild South Sauv Blanc [£7.80]. We shared three scoops of Salted Caramel ice cream [£5.75] and 2 Cappiccinos [£6.40]. Service, food and wine all of the highest standard, the facilities are superb and ultra clean. It's definitely the place to dine if you are in the area. Plenty of parking and fabulous views and walks. Total £65.95 + tip.
We ordered two Bombay Sapphire Gins [£8] and Fevertree Tonics [£5]. Although the delightful barman recommended the Haddock with poached egg etc, we had already decided to choose 2 x Moules as our main course [£33]. Beautifully served with fresh warm bread, butter and a moist wipe for our hands. My partner also chose a 175ml glass of Wild South Sauv Blanc [£7.80]. We shared three scoops of Salted Caramel ice cream [£5.75] and 2 Cappiccinos [£6.40]. Service, food and wine all of the highest standard, the facilities are superb and ultra clean. It's definitely the place to dine if you are in the area. Plenty of parking and fabulous views and walks. Total £65.95 + tip.
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Date of stay: February 2020
Room Tip: 5* for dining but we didn't stay in the hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RobWilliamson1, General Manager at The White Horse
Responded Feb 7, 2020
Thank you for your wonderful review, We are delighted that you had a great time and that you were well looked after. Come and see us again soon. Kind Regards Rob
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visited in early September and I cannot congratulate the White Horse more on how our stay was relaxed and Covid safe.
We have visited the White Horse on a number of times and the changes that have been made to make it Covid safe are superb. The addition of the marquee is brilliant, the service was excellent and the staff were very welcoming and cheerful.
Although the number of tables in the restaurant has been reduced there was still a relaxed and friendly atmosphere and the food to its usual high standards.
We will be back.
We have visited the White Horse on a number of times and the changes that have been made to make it Covid safe are superb. The addition of the marquee is brilliant, the service was excellent and the staff were very welcoming and cheerful.
Although the number of tables in the restaurant has been reduced there was still a relaxed and friendly atmosphere and the food to its usual high standards.
We will be back.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rob Williamson, General Manager at The White Horse
Responded Sep 25, 2020
Thank you for your lovely review, I am delighted that you had a great time and felt Covid safe in this strange time. Come and see us again soon. Kind Regards Rob
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The White Horse provides wonderful towels
We didn't stay in a garden room, but I am sure if you rang them the recptionist would know. The staff were very helpful there.
Richard Anthony E asked a question Oct 2020
Loughborough, United Kingdom90 contributions54 helpful votesIs the hotel dog friendly?
8 of our 15 rooms are dog friendly. We also allow dogs in the bar
Yes we are open all year round
Hi,
Thank you for your enquiry, all of our garden rooms have baths with showers over them.
Kind Regards
Rob
"Small car park and you might struggle to get near during the Oyster Festival weekend."Read full review
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ALSO KNOWN AS
white horse hotel brancaster staithe
LOCATION
United KingdomEnglandEast AngliaNorfolkBrancaster Staithe
NUMBER OF ROOMS
15
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Frequently Asked Questions about The White Horse
What are some of the property amenities at The White Horse?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at The White Horse?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Are pets allowed at The White Horse?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The White Horse have any great views?
Yes, guests often enjoy the harbour view available here.
Is The White Horse accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.