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    White Horse Lodge Hotel

    Sutton Road, Thirsk YO7 2ER, England
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    2017-12-03 2017-12-04
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    US$54
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    Traveller (60)
    Room & Suite (26)
    Dining (2)
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    Overview
    • Excellent28%
    • Very good32%
    • Average15%
    • Poor13%
    • Terrible12%
    Travellers talk about
    “buffet style” (4 reviews)
    “groupon deal” (4 reviews)
    “white horse” (10 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Non-Smoking Rooms
    Restaurant
    Bar/Lounge
    Pets Allowed
    Pool
    All hotel details
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    The Three Tuns Hotel
    484 reviews
    #4 of 5 hotels in Thirsk
     
    Premier Inn Thirsk hotel
    160 reviews
    #3 of 5 hotels in Thirsk
     
    Golden Fleece Hotel
    1,025 reviews
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    Rooms
    Dec 3Dec 4
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (205)
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    21 - 25 of 205 reviews

    Reviewed 26 May 2017 via mobile

    I stay in 2 or 3 different hotels each week and this was sadly one of the worst experiences I've had. Booked a week in advance but on arrival was told the restaurant was shut so I'd have to drive in to town to eat....More

    3  Thank Stuart B
    Response from Kimberley P, Guest Relations Manager at White Horse Lodge HotelResponded 29 May 2017

    Thank you for reviewing our Hotel, I've looked over your comments and I'm dealing with that certain staff member immediately – I’m sorry that I wasn’t on shift when you were at the hotel to discuss these issues face to face. If you wish to...More

    Reviewed 22 May 2017 via mobile

    Arrived at hotel thought it looked nice from the outside. When we checked in at reception asked about food, was told no food on as they had a party booked that night. So we were shown to our room and I thought it was a...More

    1  Thank bessieblot1988
    Response from Kimberley P, Guest Relations Manager at White Horse Lodge HotelResponded 29 May 2017

    Thank you for reviewing our hotel and providing the comment you have stated in the review. I have address the cleanliness issue with housekeeping as this is a recurring issue, I'm not satisfied that what you stated in the review is what you experience and...More

    Reviewed 17 May 2017 via mobile

    Visited on Sunday for a Carvery Lunch, a small dining area and bar, very busy so you need to book in advance. The food was very good and the staff very very friendly. One negative was my wife found the ladies toilets were dated and...More

    1  Thank James M
    Response from Kimberley P, Guest Relations Manager at White Horse Lodge HotelResponded 29 May 2017

    Thank you for review our Sunday Carvery, We are glad you enjoyed our Sunday Carvery, and found our staff helpful and friendly. We have a routine system for the cleaning of the hotel, and we are due a few changes regards to the décor of...More

    Reviewed 7 May 2017 via mobile

    Got in the room late at night to find no pillows, no cups, no towels and no glasses. Breakfast was poor and not enjoyable. No atmosphere in the place at all, shame as it's in a lovely location. OVERPRICED at £100 for the night, was...More

    2  Thank Joe S
    Response from Kimberley P, Guest Relations Manager at White Horse Lodge HotelResponded 8 May 2017

    Thank you for reviewing our hotel. I apologize for not having pillows within the room, however if did ring the hotel for assistance we would of therefore got you everything you require as the phone would of been transfer to the night porter phone and...More

    Reviewed 3 May 2017

    In much need of some investment, overall very dated. Showers are low pressure, no WiFi, booking system needs manual emails to confirm or make changes, food basic at best, front door locked at 10:30, limited soundproofing between rooms etc. Staff were great and doing their...More

    1  Thank fly400
    Response from Kimberley P, Guest Relations Manager at White Horse Lodge HotelResponded 8 May 2017

    Thank you for reviewing our hotel. I can confirm and comment on a few things you've mention within your review. I can confirm that the Wi-Fi has been upgraded and can be accessed throughout the hotel and is free to use. Regards to the doors...More

    The Three Tuns Hotel
    484 reviews
    #4 of 5 hotels in Thirsk
     
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    160 reviews
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    Golden Fleece Hotel
    1,025 reviews
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    Crab Manor Hotel
    723 reviews
    #1 of 1 hotels in Asenby
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Free Internet
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$59 - US$105 (Based on Average Rates for a Standard Room)
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 14
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Travelocity, Priceline and Booking.com so you can book your White Horse Lodge Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • Yorkshire >
    • North Yorkshire >
    • Thirsk
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    Traveller (60)
    Room & Suite (26)
    Dining (2)
    Hotel & Grounds (22)
    Bathroom (22)
    Nearby
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    Ask a question
    Questions & Answers
    Diwheels
    7 April 2017|
    AnswerShow all 2 answers
    Response from WHLHotel-Management | Property representative |
    I can inform you that the hotel does not have disabled bathrooms or wheelchair accessible rooms Kind regards Kimberley Pilkington, Guest Service Manager - White Horse Lodge Hotel
    0
    Votes
    susan c
    16 September 2015|
    Answer
    Response from Ronald D | Reviewed this property |
    Yes good quality tv and cable.
    0
    Votes
    Room Tips
    "Go elsewhere, there are none here."
    Read review
    "away from the noisy road"
    Read review
    "Ask for a room with a view of Sutton Bank."
    Read review
    "Don't choose a room in this hotel"
    Read review
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