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Felbridge Hotel and Spa

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Felbridge Hotel and Spa
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1,128 Reviews from our TripAdvisor Community

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Showing 1,113: English reviews
Exeter, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

The hotel is under a major renovation/revamp (seems as if they want the works finished before christmas) .... check first, which rooms are not in the "work area" as the workmen make a lot of noise !!!!! The Spa area is not affected and the facilities are good, with plenty of relaxation areas. Staff are apologetic and helpful. No lifts,... More 

Helpful?
Thank Bernardfoto
Chorley, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW via mobile

I pre paid 3 rooms for a long weekend expecting the refurb to be finished. In the few days prior to visit I saw some quite raw and disparaging reviews and contacted the hotel. I was assured that our visit would be quiet and comfortable despite the works approaching completion. I have to say we were very pleased with the... More 

Helpful?
Thank judasfark
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 5 days ago NEW via mobile

Corridors. Endless corridors. Danny on a tricycle. Twin girls in blue dresses covered in blood. Jack Nicholson stomping around. Its the Overlook Hotel! This place is massive. I once decided to go use the gym but by the time I got there I was knackered so headed for the bar instead, workout complete. Stayed in quite a few very different... More 

Helpful?
Thank Spankybeagle
Karl_Emerick, General Manager at Felbridge Hotel and Spa, responded to this review

Thank you for taking the time to leave your review, we really do appreciate all feedback. We are in the middle of a £2.8 million refurbishment and rebrand to become a Crowne Plaza by the end of the year, I really hope you come back to visit us next year when we can show off all the changes. I am... More 

A TripAdvisor Member
Reviewed 1 week ago via mobile

The place is being refurbished which doesn't help the atmosphere. Rooms very small, and noisy from above and next door. Breakfast is extra and at £15 each is very expensive. 3 complaints to reception about noisy neighbours didn't make any difference and noise didn't stop until 3am. Having said all that the place is clean and the staff very good

Helpful?
Thank A TripAdvisor Member
Karl_Emerick, General Manager at Felbridge Hotel and Spa, responded to this review

Thank you for taking the time to leave your review, we really do appreciate all feedback. Firstly, please let me apologise for the noise during your stay, I appreciate how frustrating this must have been for you. Thank you for your kind comments about our staff, they are working very hard to try and minimise any disruption whilst the refurb... More 

Surrey, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

This was supposed to be a girly birthday treat, big mistake. We entered the spa via an alternative entrance due to renovations which wasn't a problem until we were hit by an overwhelming stench of drains. Not the most calming entry to a spa. Once changed we decided to try the jacuzzi. In less than 30 seconds our eyes were... More 

Helpful?
1 Thank alysonshooter
Karl_Emerick, General Manager at Felbridge Hotel and Spa, responded to this review

Thank you for taking the time to leave your review, we really do appreciate all feedback. Firstly, please let me apologise for your stay, this is not usual practice for us. We are in the middle of a refurb and it has caused us problems including a power cut which caused the pool and jacuzzi heating not to work. I... More 

East Sussex, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

I went on a spa hen week end, sadly nothing was as we hoped, the spa pool was freezing, and the area around the pool was cold and dirty. The dinner we had pre ordered a month before, took over 2 hours to be served, they had lost the booking. The hotel is being done up, and should be closed... More 

Helpful?
2 Thank Glenda C
Karl_Emerick, General Manager at Felbridge Hotel and Spa, responded to this review

Thank you for taking the time to leave your review, we really do appreciate all feedback. Firstly, please let me apologise for your stay, this is not usual practice for us. We are in the middle of a refurb and it has caused us problems including a power cut which caused the pool and jacuzzi heating not to work. I... More 

1 review
Reviewed 1 week ago via mobile

Me and one of my friends visited the Felbridge for a 'girls night away' offer! Me and a friend of mine visit a spa regularly to relax and catch up. We have visited the Felbridge in the past and it's always been a pleasant stay. However, on this occasion it was awful!!! Firstly, on arrival our room was dirty, draw... More 

Helpful?
Thank Steve D
Karl_Emerick, General Manager at Felbridge Hotel and Spa, responded to this review

Thank you for taking the time to leave your review, we really do appreciate all feedback. Firstly, please let me apologise for your stay, as you know from your previous stays this is not usual practice for us. We are in the middle of a refurb and rebranding and it has caused us problems and I am so sorry your... More 

Haywards Heath, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago via mobile

Worst hen do ever here! My best mate arranged a surprise hen do for me at the felbridge with my friends and family 12th November. Our experience was the worst I've ever had at a hotel so many disasters I'm not sure where to start. 1- the hotel is under renovation so on arrival it looked like a building site... More 

Helpful?
9 Thank Jayne B
Karl_Emerick, General Manager at Felbridge Hotel and Spa, responded to this review

I am so sorry to hear about your stay, please accept my sincere apologies. We have received your complaint via email and we will be coming back to you shortly. Many thanks Karl Emerick General Manager More 

Surrey, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

We arrived for a 40th Birthday, we have stayed at this hotel on numerous occasions and found our stay excellent. This was very different walking around the back of the hotel with our bags was just the start. Reception was made up in a room alongside a bar and a broken coffee machine. The bar was serving very limited food... More 

Helpful?
1 Thank clarekaz
Karl_Emerick, Manager at Felbridge Hotel and Spa, responded to this review

I am so sorry to hear about your stay, please accept my sincere apologies. Please could I ask that you contact me directly on marketing@felbridgehotel.co.uk and I will have this looked in. Many thanks Stephanie Bone Marketing Manager More 

Bishops Stortford
Level Contributor
178 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 2 weeks ago

We stayed for one night and when we arrived we found the temporary reception easy to find. Check in was professional by friendly staff, and our room was well equipped. We did have an issue with the TV not working but that was resolved within minutes, again with a friendly member of staff.The room was warm and the bed comfortable.... More 

Helpful?
Thank Sally_Steve_W
Karl_Emerick, General Manager at Felbridge Hotel and Spa, responded to this review

Thank you so much for taking the time to leave your review. I am so pleased to hear you had a good stay with us. I really appreciate your positive comments and your understanding with the refurbishments. We hope to welcome you back again soon. Warm regards Karl Emericak General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
A superb family-friendly hotel, The Felbridge Hotel and Spa has been rated as “Excellent” by TripAdvisor and in 2007 underwent an immaculate £5.5 million refurbishment. From standard doubles to luxury junior suites, all of the 120 rooms have been designed for ultimate comfort and relaxation and equipped to the highest standards with top-of-the range amenities, including high-speed internet access, flat screen TVs and pampering Elemis toiletries. Two fabulous restaurants provide guests with a delicious dining choice, from the relaxed and informal setting of the Bay Tree Restaurant to stunning fine dining in Anise, awarded a coveted 2 AA rosettes and recently named the “Best Eating Experience in Sussex” in the Sussex Food and Drink Awards. And you can start or end your evening with drinks in the stylish elegance of the Qube Bar. As a top leisure destination, Felbridge also offers outstanding sports and spa facilities. Unwind in the tranquil surroundings of the Chakra Spa, boasting 5 treatment rooms, an indoor heated pool, sauna, steam room and Jacuzzi, with a hair salon and nail bar also on site to complete the pampering experience! For the more energetic guest, there are 2 brand new tennis courts available, as well as a scenic jogging trail, and Felbridge is also close to both Chartham Golf Course and Lingfield Park Golf Course. Families can enjoy free use of all leisure facilities and the hotel is an ideal base for a whole host of fun family days out, being within easy reach of many popular attractions, including the Bluebell Railway, Pooh Corner and Ashdown Forest Llama Park. ... more   less 

Additional Information about Felbridge Hotel and Spa

Address: London Road, East Grinstead RH19 2BH, England (Formerly The Felbridge Hotel)
Region: United Kingdom > England > West Sussex > East Grinstead
Price Range: $123 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Felbridge Hotel and Spa 4*
Number of rooms: 120
Reservation Options:
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Also Known As:
Felbridge Hotel East Grinstead
Felbridge East Grinstead
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Questions & Answers

Here's what travellers have asked, with answers from Felbridge Hotel and Spa staff and other travellers.
10 questions
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over a year ago
Glasgow, United Kingdom
Crawley, United Kingdom
6 months ago
London, United Kingdom
7 months ago

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Questions? Get answers from Felbridge Hotel and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms nearer to the reception/dining area..not so far to walk.”
 of 5 bubbles Bernardfoto, 3 Dec 2016 | Read review
“go when the refurbishment is finished !”
 of 5 bubbles sandrahJ8759JS, 14 Nov 2016 | Read review
“Avoid any rooms here”
 of 5 bubbles 388terrih, 13 Nov 2016 | Read review
“Amazing food and the room with a balcony is quite nice”
 of 5 bubbles gigisenanes, 1 Nov 2016 | Read review
“Check the shower height as some are more suited to those under 6 foot!”
 of 5 bubbles David-Dibs-Bishop, 25 Oct 2016 | Read review
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