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Alexander House Hotel & Utopia Spa

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Alexander House Hotel & Utopia Spa
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1,847 Reviews from our TripAdvisor Community

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Showing 1,842: English reviews
London, United Kingdom
Reviewed yesterday NEWvia mobile

I took my sister here for her birthday. We stayed 1 night in the Cherry Tree room. When we arrived at 11.30 our room wasn't ready as check in wasn't till 3pm. We were aware of this so pre booked lunch in the bar for 12.30. We arrived to the bar at 12 and was seated promptly, offered drinks and...

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Thank MsTSVBlake
Brighton, United Kingdom
Reviewed 3 days ago NEW

Lovely hotel set in the South Downs with all the amenities you'd expect from a 5 star property - gorgeous rooms, great breakfast and friendly staff. The best feature though is the amazing spa which we spent the whole afternoon relaxing and rally enjoyed the couples private Jacuzzi! Didn't want to leave and will definitely be retuning!

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Thank sharonrwalker
Reviewed 3 days ago NEWvia mobile

Spent two nights here as a surprise birthday treat. Amazing place - lovely house, gardens, room and spa. Clearly a lot of thought has gone in to making this a great place to go. We were particularly struck by how friendly and helpful ALL the staff were...this stood out. A bit pricey on the food and drink but you have...

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Helpful?
Thank Philippa B
Sindarmy V, Guest Services Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear Philippa B, Thank you for sharing your review following your recent stay at Alexander House Hotel and Utopia Spa. I was delighted to read that you had lovely time at the hotel. I am pleased you were satisfied with the high standard of service provided by the staff during your stay. Thank you for your very encouraging comments. We...

Gateshead, United Kingdom
Reviewed 4 days ago NEWvia mobile

I stayed here on business with approximately 20 colleagues from the 3rd to the 6th of January 2017. The hotel in general is quite nice, the staff were friendly and the food was good but my room was a real let-down. I stayed in the Rochester room which is on the 2nd floor at the end of the building. It...

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1Thank Dolph76
Sindarmy V, Guest Services Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear Dolph76, Thank you for taking the time to share your comments on Tripadvisor following your recent stay at Alexander House Hotel and Utopia Spa. I am sorry you did not have an enjoyable experience with us due to your room being cold and was disappointed with the service received during your stay. I would like to discuss your experience...

Newhaven, United Kingdom
Reviewed 5 days ago NEWvia mobile

Wow what can I say, such a beautiful hotel from the car to the spa! All stuff was so helpful even I had to change my treatment due to early stages of pregnancy which was fantastic and professional!!!!

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Helpful?
Thank kays022
Sindarmy V, Guest Services Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear kays022, Thank you for taking the time to share your experience following you recent stay at Alexander House Hotel and Utopia Spa. I was pleased to read you had an enjoyable stay with us from start to finish. I glad you find the staff to be accommodating and professional. We look forward to welcoming you back at the hotel....

Reviewed 5 days ago NEWvia mobile

My husband and I stayed at the hotel for a spa break to celebrate my birthday. Our room was large and spacious with an amazing bathroom. The spa was plush and clean and the treatments we had booked were very relaxing with very professional therapists. The staff were very attentive and nothing was too much trouble. The food was delicious...

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Helpful?
Thank Lisa H
Sindarmy V, Guest Services Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear Lisa H, Thank you for taking the time to share your review with other travellers following your recent stay with us. I was delighted to read that you had a pleasant stay at Alexander House celebrating your 40th birthday. I am glad you liked your room, found the staff to be attentive and professional and enjoyed the Spa and...

Reviewed 5 days ago NEWvia mobile

We went for my boyfriend's 30th birthday. The staff were very friendly. The spa beautiful and relaxing. The cake I ordered was out of this world my boyfriend loved it & felt very special. Would definitely go back for a special occasion.

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Helpful?
Thank Hannah B
Sindarmy V, Guest Services Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear Hannah B, Thank you for taking the time to share your feedback on Tripadvisor following your recent stay at Alexander House Hotel and Utopia Spa. I was pleased to read you had a nice stay with us celebrating your partner's 30th birthday. I am glad you found the staff friendly, and enjoyed the Spa facilities. I am delighted to...

Brighton, United Kingdom
Reviewed 5 days ago NEW

Stayed here with the girlfriend as we both wanted to, But i was treated for my birthday. A very impressive hotel, We took a walk around the grounds in the morning before breakfast which was lovely and chiiled. The rooms are stunning and very comfy! The bathrooms are very modern and clean, A pleasure to get ready in. The pool...

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Helpful?
Thank bishbashbosh88
Sindarmy V, Guest Services Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear bishbashbosh88, Thank you for taking the time to share your feedback following your recent stay with us. I was delighted to read that you had a lovely birthday celebration with us. I am glad you liked the hotel and the rooms and were able to take advantage of our Spa facilities. I am pleased you appreciated your room upgrade...

Reviewed 5 days ago NEW

We came to stay in Autumn - we arrived early but this wasn't a problem and were shown to our garden suite. -Stunning!! We also had our own Butler for our stay. We wandered the gardens(which my partner loved as he adores rabbits and wild mushrooms!) and had coffee in the bar before adorning our robes to go to our...

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Thank Marion o
Sindarmy V, Guest Services Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear Marion o, Thank you for taking the time to share your comments on Tripadvisor following your recent stay at Alexander House Hotel and Utopia Spa. I was delighted to read that you had a pleasant stay with us and found the Garden Suite you were staying in to be stunning. I am pleased you liked the hotel grounds, enjoyed...

Ballyclare, United Kingdom
Reviewed 6 days ago NEWvia mobile

I had a short stay at this hotel when flying from Gatwick airport. My room was huge and luxurious with views over a lovely garden. I didn't get to try the food or the spa during my short stay, but I would certainly return to do so. The service was top class. The hotel definitely delivers an upmarket, luxury experience....

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Helpful?
Thank metaltia
Sindarmy V, Guest Services Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear metaltia, Thank you for taking the time to share your comments on Tripadvisor following your recent stay at Alexander House Hotel and Utopia Spa. I was delighted to read you had an excellent stay with us and were satisfied with your room and the service provided during your short visit at the hotel. We very much look forward to...

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Near Alexander House Hotel & Utopia Spa

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set on 170 acres of stunning private gardens and parkland, Alexander House Hotel in Sussex is both a boutique retreat and an unsurpassed destination spa hotel near London, UK, the heart of South England's countryside. With tastefully designed, luxurious bedrooms, award winning Utopia Spa and a 3 AA Rosette restaurant, Alexander House Hotel is ideal for a weekend luxury escape in Sussex countryside and is a perfectly appointed private function venue, wedding venue near London and business events venue. ... more   less 

Additional Information about Alexander House Hotel & Utopia Spa

Address: East Street, East Grinstead RH10 4QD, England
Region: United Kingdom > England > West Sussex > East Grinstead
Price Range: $238 - $616 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Alexander House Hotel & Utopia Spa 5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Alexander House And Utopia Spa
Alexander House & Utopia Hotel East Grinstead
Alexander Hotel Utopia
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Questions & Answers

Here's what travellers have asked, with answers from Alexander House Hotel & Utopia Spa staff and other travellers.
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Questions? Get answers from Alexander House Hotel & Utopia Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Main building in winter is best”
 of 5 bubbles mariono2017, 13 Jan 2017 | Read review
“Only stayed in the Eucalyptus which was lovely overlooking garden and hot tub”
  • L'Occitane products
  • View from Eucalyptus room
 of 5 bubbles 993sasw, 5 Jan 2017 | Read review
“If you want Wifi , state this when you book as some rooms do not have it.”
 of 5 bubbles MandyP484, 4 Jan 2017 | Read review
“Don't stay in the Cedar room, although I was told all the mattresses are the same.”
 of 5 bubbles TraceyHoang, 4 Jan 2017 | Read review
“For afternoon tea request table by fireside”
 of 5 bubbles AliPatCat, 1 Jan 2017 | Read review
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