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    Sails On Horseshoe

    13-15 Pacific Dr | Horseshoe Bay, Magnetic Island, Queensland 4819, Australia
    011 61 7 4526 7517
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    2018-01-21 2018-01-22
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    Traveller (45)
    Pool & Beach (19)
    Room & Suite (11)
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    Overview
    • Excellent69%
    • Very good26%
    • Average1%
    • Poor1%
    • Terrible3%
    Travellers talk about
    “the managers” (20 reviews)
    “beach chairs” (6 reviews)
    “across the road” (19 reviews)
    Free Wifi
    Free Parking
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Suites
    Kitchenette
    Wheelchair Access
    Self-Serve Laundry
    3.5 Star Hotel
    All hotel details
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    Rooms
    Jan 21Jan 22
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Reviews (118)
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    1 - 5 of 115 reviews

    Reviewed 2 October 2017 via mobile

    Myself and some friends stayed at Sails at the weekend and left with nothing but bad memories of a rude, aggressive frightening general manager. I would never recommend this as a place to stay. Maggie Island is usually a place where you meet nothing but...More

    2  Thank Kathryn J
    Response from factor12, Owner at Sails On HorseshoeResponded 5 October 2017

    We are sorry that the matter has turned out this way but we have been owners here for over three years and have never had a problem with guests until now. We asked all eight of you to leave after your noisy alcohol-fuelled behaviour which...More

    Reviewed 1 October 2017

    Never before experienced such poor customer service than at Sails with Kathy and Phil. Accommodation was lovely but Managers Kathy and Phil were very rude and unpleasant to deal with. Kathy in particular was incredibly loutish and impolite during our interactions. It was a shock...More

    1  Thank jmctaz
    Response from factor12, Owner at Sails On HorseshoeResponded 3 October 2017

    We are sorry that the matter has turned out this way but we have been owners here for over three years and have never had a problem with guests until now. We asked all eight of you to leave after your first night because of...More

    Reviewed 30 September 2017 via mobile

    Cathy was incredibly rude. She swore at us, was completely unreasonable and unprofessional. A truly unpleasant woman. I will never stay at Sails, nor would I recommend it to anyone- don't waste your time as there are much nicer people and places.More

    1  Thank Lucia M
    Response from factor12, Owner at Sails On HorseshoeResponded 3 October 2017

    We are sorry that the matter has turned out this way but we have been owners here for over three years and have never had a problem with guests until now. We asked all eight of you to leave after the first night because of...More

    Reviewed 30 September 2017 via mobile

    During my stay with friends at Sails, we encountered a most unprofessional site manager called Kathy. She displayed nothing but a complete lack of unprofessionalism, was unecessarily aggressive, swore loudly at us when we attempted to talk to her and made inappropriate threats towards us....More

    2  Thank Emma D
    Response from factor12, Owner at Sails On HorseshoeResponded 3 October 2017

    We are sorry that the matter has turned out this way but we have been owners here for over three years and have never had a problem with guests until now. We asked all eight of you to leave after your first night because of...More

    Reviewed 28 September 2017 via mobile

    We stayed again after spending the NSW October long weekend at Sails in 2016 Sails is across the road from the beach and a short walk from the restaurants and shops in Horseshoe Bay This is a good thing because it means that it is...More

    Thank stegeb
    Response from factor12, Owner at Sails On HorseshoeResponded 3 October 2017

    Hi. Thanks you for taking the time to write the review. We are glad you enjoyed your stay here at Sails and everything that Horseshoe Bay and the Island has to offer. We look forward to seeing you again next year.

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Children Activities (Kid / Family Friendly)
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    Details
    • Price range
    • US$128 - US$199 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Accessible rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 12
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Orbitz, Hotels.com, Hotwire, Priceline and TripOnline SA so you can book your Sails On Horseshoe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Queensland >
    • Magnetic Island
    • Also Known As
    • Sails On Horseshoe Magnetic Island
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    Traveller (45)
    Pool & Beach (19)
    Room & Suite (11)
    Hotel & Grounds (41)
    Bathroom (2)
    Nearby
    Sponsored by:
    Peppers Blue On Blue Resort
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    4.49 km away
     
    Nearby Restaurants
    The Early Bird
    321 reviews
    .08 km away
    Barefoot art food wine
    344 reviews
    .24 km away
    Sandi's on Magnetic Island
    300 reviews
    .17 km away
    Adele's Cafe
    59 reviews
    .30 km away
    Nearby Attractions
    Big Mama Sailing
    391 reviews
    .19 km away
    Magnetic Island Forts Walk
    630 reviews
    1.29 km away
    Magnetic Jet Ski Tours
    131 reviews
    .10 km away
    Jet Ski Hire Magnetic Island
    31 reviews
    .10 km away
    Questions & Answers
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    Room Tips
    "Apartment 13 has ocean views"
    Read review
    "apartment 4 (only one I can comment on) had fabulous views over the bay"
    Read review
    "Great location and very comfortable."
    Read review
    "Absolute beach front were the best, worth paying the little extra."
    Read review
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