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Castaways Resort & Spa Mission Beach

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Castaways Resort & Spa Mission Beach
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688 Reviews from our TripAdvisor Community

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There are newer reviews for Castaways Resort & Spa Mission Beach
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Showing 628: English reviews
1 review
Reviewed 27 September 2016 via mobile

Location is beautiful. Clean quiet on the beach. Lovely people. Beautiful location for a wedding. Only negative eat somewhere else - very slow service and not much to offer on the menu. We stayed in the house which was great

Helpful?
Thank Mary-Ann P
Jasmine P, General Manager at Castaways Resort & Spa Mission Beach, responded to this review

Hi Mary-Ann P, I'm glad you had the chance to stay with us and enjoy our beautiful beachfront location - we really are lucky, aren't we! I'm sorry that your experience with our restaurant did not meet your expectations, but I hope that you will give it another chance next time you stay with us - we are always striving... More 

1 review
Reviewed 24 September 2016

We drove to the resort expecting to be turned away due to not booking ahead of time, especially at school holiday time. But luck was with us on this day. Chrisse, on the front desk was ever so helpful. Did her job very professionally. The room, the sunrise, the view from the balcony and the walks along the beach made... More 

Helpful?
Thank Mark S
Jasmine P, General Manager at Castaways Resort & Spa Mission Beach, responded to this review

Hi Mark S, Thank you for your review! I'm glad that we had the availability for you at Castaways and delighted that you enjoyed your stay with us. We certainly are extremely lucky to have such a beautiful view to the beach and the sunrises here are my favourite way to start the day! More 

Indian Wells, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 September 2016

Hotel was busy. Endless hours of SCREAMING kids in pool. We called and visited the front desk about it but no one did anything. One couple with two LOUD kids weren't even staying there but at a caravan park up the road. Everyone loves children but the constant unabated screaming was intolerable. We couldn't even sit on our balcony and... More 

Helpful?
1 Thank Gordon B
Jasmine P, General Manager at Castaways Resort & Spa Mission Beach, responded to this review

Thank you for your feedback Gordon B; I'm sorry that your fourth stay with us was less than satisfactory. Your comments are most appreciated have been passed on to the relevant departments. Dennis, Liam & Luke certainly are stars - thank you for noticing! We certainly hope that you do return, as it is always a pleasure to have you... More 

A TripAdvisor Member
Reviewed 23 September 2016 via mobile

This place is absolutely beautiful. We first came here 2 years ago, fell in love and got married here a few weeks ago. All of our guests loved the place! Some of the rooms could do with an upgrade, but they are still very comfortable. The beach house is incredible and value for money. Short walk down to the bars... More 

Helpful?
Thank A TripAdvisor Member
Jasmine P, General Manager at Castaways Resort & Spa Mission Beach, responded to this review

Congratulations on your wedding! We're so glad that we could be a part of your special occasion and delighted that you and your guests had a wonderful stay with us. We look forward to seeing you here again and on behalf of the team at Castaways, I would like to extend our best wishes for a long, happy marriage and... More 

Caboolture, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 September 2016 via mobile

We stayed for one night found it very relaxing beautiful position right on the beach. We stayed in the main part of the resort and had a beautiful view of the beach and out to Dunk Island. Staff were very friendly and helpful, room was very clean and comfortable. We would stay there again but would stay longer.

Helpful?
Thank Karren M
Jasmine P, General Manager at Castaways Resort & Spa Mission Beach, responded to this review

Fantastic Karren M, I'm glad that you enjoyed your stay with us in Mission and we would welcome you back any time! We look forward to having you stay with us again soon. More 

Swaffham, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 September 2016 via mobile

Unfortunately this was a single night on a road trip. The room was clean,comfortable and overlooked the pool and ocean. Palm fringed beach was a treat. Friendly reception,bar an restaurant staff made our short stayvey pleasurable. Food was also well cooked and in keeping with the rest of the establishment - very good.

Helpful?
Thank richard911
Jasmine P, General Manager at Castaways Resort & Spa Mission Beach, responded to this review

Thanks for your review richard911; it was a pleasure to have you stay and dine with us and we hope to see you again. We agreed - the palm fringed tree at our doorstep certainly is a treat! Safe travels. More 

Level Contributor
4 reviews
Reviewed 20 September 2016 via mobile

We are in shock. Our bed doesn't even have a doona cover on it!! Totally disappointed in our visit. When we booked online the photos don't match the quality. We didn't even get a room by the beach we ended up in some rainforest room. On the website it was like we were getting a discount rooms were advertising around... More 

Helpful?
Thank Geraldine W
Jasmine P, General Manager at Castaways Resort & Spa Mission Beach, responded to this review

Hi Geraldine W, I apologize that you were unsatisfied with your stay with us. I believe that our housekeeping team make our beds in a way that is quite standard in most hotels, as are doona-covers are quite difficult to work with in high turnover rooms. I have taken your comments on board regarding the confusion via your booking channel... More 

Nyngan, Australia
Level Contributor
3 reviews
Reviewed 18 September 2016 via mobile

Great Resort, Rooms very comfortable, amazing food in the restaurant and the view is wonderful! Overall we are very happy with our stay here. The reception and wait staff are all great and go out of their way to help! We will be back again one day!

Helpful?
Thank Emily C
Jasmine P, Front Office Manager at Castaways Resort & Spa Mission Beach, responded to this review

Thank you for staying with us Emily and we are glad that you enjoyed your time with us. Your comments have been passed on to our Reception and F&B teams - it is always great when their efforts are recognised. We hope to see you again soon. Safe Travels! More 

Exeter, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 September 2016 via mobile

We stayed in one of the rainforest rooms which was very comfortable, clean and we had a large TV which was good. The bathroom could do with some updating as it looked tired. All the staff we came across were very happy and helpful, would recommend.

Helpful?
Thank laramarles05
Jasmine P, Front Office Manager at Castaways Resort & Spa Mission Beach, responded to this review

We're glad that you enjoyed your stay in our Rainforest Property laramarles05 and thank you for choosing Castaways Resort & Spa! Your feedback regarding the bathrooms has been passed on to our maintenance dept and we're glad that you enjoyed the service that our team provided you with during your time with us. We hope to see you here again... More 

Liverpool, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 September 2016

We stayed in the separate block across the road from the main hotel building which was rather dark & in need of a refurbish. Tea & coffee making facilities were available in the room. On our first night our food was served on cold plates & was only luke warm, which is not good as the restaurant is outside. The... More 

Helpful?
Thank Po53
Jasmine P, Front Office Manager at Castaways Resort & Spa Mission Beach, responded to this review

Thank you for your feedback Po53 and thanks for choosing Castaways Resort & Spa Rainforest Property for your stay in Mission Beach. Your feedback will be passed on to the relevant departments. I'm glad that you were able to enjoy your meals in the restaurant, despite a little hiccup. We hope to see you here again soon. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Room Service
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Castaways Resort & Spa offers a wide range of accommodation, with 48 luxury beachfront rooms and self-contained apartments, a private beachside villa and 18 lush rainforest rooms, spread over two centrally-located properties. All rooms located within our beachfront property other than the hotel rooms, feature a private balcony or garden patio with stunning views out to the Coral Sea and Dunk Island. Our beachfront hotel rooms feature a full length windows with views of the beautiful beachfront. All rooms located within our rainforest property are surrounded by our lush rainforest gardens, providing wonderful serenity and privacy. All guests have access to all of our facilities, including our 25m lap pool, beachfront leisure pool, rainforest lagoon pool, gym, laundry, Drift Day Spa and Bibesia Restaurant and Cocktail Bar, which is open 7 days a week for breakfast, lunch and dinner. Wifi is free and accessible throughout the resort and all parking is off-the-road and complimentary. ... more   less 

Additional Information about Castaways Resort & Spa Mission Beach

Address: 2 Pacific Parade, Mission Beach, Queensland 4852, Australia
Region: Australia > Queensland > Mission Beach
Price Range: $107 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castaways Resort & Spa Mission Beach 4*
Number of rooms: 65
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Also Known As:
Castaways Resort & Spa Mission Beach Hotel Mission Beach
Castaways Resort And Spa Mission Beach
Castaways Hotel On Mission Beach
Castaways Resort On Mission Beach
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Questions & Answers

Here's what travellers have asked, with answers from Castaways Resort & Spa Mission Beach staff and other travellers.
4 questions
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Cronulla Beach, New South Wales, Australia

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Questions? Get answers from Castaways Resort & Spa Mission Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher rooms have a better view but pool side rooms are very convenient.”
 of 5 bubbles petermc35, 3 Dec 2016 | Read review
“Ask for a ocean view”
 of 5 bubbles MissCoCoH, 15 Nov 2016 | Read review
“Choose a high floor”
 of 5 bubbles michaelq2014, 14 Nov 2016 | Read review
“The upper floor near the beach is the best”
 of 5 bubbles Bill4177, 19 Oct 2016 | Read review
“All the rooms are great,best on level 2.”
 of 5 bubbles CHRISNEV, 12 Oct 2016 | Read review
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