Embassy Suites by Hilton Cleveland Beachwood
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About
Welcome to the Embassy Suites by Hilton Cleveland - Beachwood hotel! Our hotel is conveniently located off of Route 271 and only 11 miles from downtown Cleveland, Ohio. Close by are many of the area's best shopping and corporate headquarters, including Beachwood Place Mall, Legacy Village, Pinecrest and Eaton Collection Mall.
Eaton, Progressive Insurance, BASF, GE, Rockwell Automation, OMNOVA Solutions, Parker Hannifin, Phillips Medical, Penske, Tremco, Swagelok, Materion, Tarkett, Nestle, Site Center, University Hospitals, Cleveland Clinic, Aleris, Kraftmaid, Great Lakes Cheese, Gebauer, Lincoln Electric, Avery Dennison, Swagelok, Lubrizol, Kaiser, Fidelity, John Carroll University, Notre Dame College and Corporate College are all within a few miles of the hotel.
Guests of the Embassy Suites by Hilton Cleveland - Beachwood hotel enjoy our famous complimentary made to order breakfast as well as our nightly Reception.
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Today, we had a cleaning service come to check on our room, and I have to say that it was nice. Again, thank you! My spouse brought me breakfast because I slept in. Omelet was good. We check out tomorrow, but so far, we are happy.
The property has potential, and much-needed upgrades to the room should be done. I would remove all the rugs, place a wood tile, and take the wallpaper off. Because when moisture hits wallpaper, it warps it. Just a couple of fixes to the furniture would be ideal. Oh yes, the lobby area was hot; not sure if the a/c was not working.
The hotel was quiet both in the day and at night, which made for a pleasant experience. The location was not far from shopping and other dining options. We did visit downtown Cleveland twice during our stay and it was about a 25 minute drive to get there. There isn't really anything within walking distance of the hotel.
I would rate the pool as average. It is a good size indoor pool, but the water was a little cloudy both days that we were there. The front desk staff were pleasant and friendly. Other staff at the hotel including the housekeeping and breakfast staff were also very friendly.
I would recommend this hotel, especially for travellers that are used to staying at Embassy Suites, as you will get the service, value, and quality that you are used to.
We’ll start with the positives. Hotel was very pretty, common areas and rooms seemed clean, some of the staff were very friendly including the front desk staff and omelet maker chef, beds were comfortable, parking was easy and free, and the pool area was nice.
Now for the negatives. The happy hour was very disappointing. There was only one bartender Thursday 8/4 for the complimentary happy hour for the entire hotel and she was really rude. The bar was poorly stocked and she was clearly annoyed with any basic requests. The snacks provided were one basket of fries and one basket of breaded mini hot dogs for the hotel, that’s it. We were repeatedly told that wherever we were sitting was the wrong place, would move, then be asked again to move, then moved again twice more. This happened a couple nights. The omelet line at the complimentary breakfast was horrible. It took 45 minutes in line one day and 40 minutes in line the next day to get an average omelet. They were out of many items during the breakfast, like milk, fountain drinks, cups. When we asked for butter at the restaurant in the evening, no one could find any anywhere including directly asking the chef. When we asked for clean towels we were told they ran out and didn’t have any. The tv service in the room was outdated, no movies on demand for the kids. Wi-Fi would not work. No booklet in the room for hotel amenities ie pool hours, Wi-Fi info, local restaurants, room service etc. Overall a disappointing stay.
When you arrive at your room there is a seal on the door attesting to the fact the room has been cleaned using Lysol. You would think a deep cleaning would include vacuuming up the gold fish crackers that are visible under the couch. I shudder to think what's under there that we can't see.
There are so many options for hotels in the Beachwood area that should suggest Embassy Suites stay up with their competition. Like other recent reviewers, they have lost a loyal customer as we will never be back.
Over the Labor Day 2021 weekend we rented three suites for eight family members. Unfortunately, this will likely be our last time staying at the Beachwood Embassy Suites. The reason is the property is in terrible disrepair. The room we stayed in (357) has a bathroom I would expect at a rundown roadside motel.
1. The shower it self is a patchwork of calk, sealants and repairs.
2. The grab bar in the shower is coming out of the wall.
3. The show curtain rod to is coming out of the wall and hangs down and the hook on the door to the bathroom are just missing.
4. The shower head doesn’t spray any longer.
5. The tub is old and stained. It also isn’t flat and not safe to stand in.
6. The door handle to bedroom is coming apart.
7. The furniture is torn and shows it’s wear.
8. The lighting in the unit is dim and needs upgrading.
9. The overall appearance of the suite is worn and needs refurbishing.
10. The parking lot is filled with empty bottles and there is trash throughout.
11. We have spent five nights at the hotel and have had to straighten up our own rooms, collect our own trash, request supplies from the front desk, etc. And yet the rates being charged, do not reflect this self service.
12. We also were informed that the water to the hotel rooms will be shut of at 9:30 am for an unknown length of time. I’m not sure why this couldn’t have occurred in the middle of the night or after check out time, when it would be less in-convent. As a result we had to get up early, pack and leave earlier than we would have wanted on our last day of our stay.
As a result of the above, we will no longer patronize this property and will use one of the many new properties located here in Beachwood, or Orange Village on the other side of I-271 at Chagrin or even nearby Pinecrest Village. We would also like to notify Hilton Honors of these appalling conditions. I think the Hilton Honors would be embarrassed to list this as one of their premier properties.
There are many other Hilton options close by so I would suggest staying there.
Overall, a mess and as a Hilton Diamond member I was very unhappy!…. the breakfast was great and the staff at the omelette station were amazing and friendly.
The hotel is filthy! There was a disposable mask on the floor near our room that was there when checked in, and remained there until we left on Monday. One particular room had placed their trash in plastic grocery bags outside their room and they just accumulated over the days we were there. There were other incidents but this gives an idea.....
"Requires reservations for the pool, many amenities either filthy or broken. A rapidly deteriorating property."Read full review
"Prepare for long lines at check in and check out. Bring your own breakfast fruits and pastries. It will help with blighted missing array."Read full review
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