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DoubleTree Cleveland East/Beachwood

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DoubleTree Cleveland East\/Beachwood
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655 Reviews from our TripAdvisor Community

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Showing 652: English reviews
Danville,VA, United States
Reviewed 4 days ago NEW

Excellent service and staff, Very clean rooms and food service. It is a great place to bring your family. The location is great for shopping. The hotel is very beautiful outside and inside. The staff is very friendly and will assist you in anyway possible. I would recommend to anyone traveling in the area to stay there if you like...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank kirbyw663
Maple Heights, Ohio
Reviewed 5 days ago NEW

Beautiful hotel since they have made the upgrade. Customer service is wonderful and the lobby and restuarant are beautiful. The rooms are very clean. The food at our banquet was excellent, very good portions

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Paulette D
Farmington Hills, United States
Reviewed 6 days ago NEW

Don't stay at this Hotel. Hotel is under staffed. Place in occupied room or un-cleaned room at check-in. Next room did not have a door latch, door hooked on Frame. Was not place on Floor with others in are Party. Like they were trying to keep us apart. Service to the rooms was very slow, it took hours to get...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank mikerO8480MJ
Miri L, on behalf of the staff at DoubleTree Cleveland East/Beachwood, responded to this review

Dear mikerO8480MJ We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope...

Logan, Ohio
Reviewed 1 week ago

The mattress was too hard. We all woke up with stiff aching backs. The room phone hadn't been cleaned in a very long time and has layers of grime and various body hairs. We had to walk a very long way to the elevator from the lobby. This became quite annoying and tiresome. On a good note the staff was...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank tmamasita
Miri L, on behalf of the staff at DoubleTree Cleveland East/Beachwood, responded to this review

Dear tmamasita Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We have discussed this with our staff, and will make every effort to be sure our rooms...

Oakville, Canada
Reviewed 1 week ago

Hotel is a Doubletree which used to be a Hilton but i guess it is not up to that standard now? It is aging, particularly in the meeting areas. The carpet is tired, if not tatty, the rooms are average. they may have tap to open the doors but some money should be spent on the door frames etc. To...

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Helpful?
Thank Andy B
Can
Reviewed 1 week ago

My boyfriend and I stayed here because of location and value. Everything was pretty average. The breakfast was awesome! I didn't understand that if they were going to put a new vanity in the bathroom, why they would keep it so low. We could here our neighbors clear-as-day along with the dinging of the elevator that we were right across...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 846madelinem
Novi, Michigan
Reviewed 1 week ago via mobile

Our family stayed here for a hockey tournament in the area. 40 minute wait to check in. Went to dinner in restaurant at hotel. 1 server handling bar and 10 tables. Finally left after only half of our dinners showed up. Called 3 times for a roll away bed. It never came. Room only had 2 towels, so called for...

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Helpful?
Thank bmancpa
Miri L, on behalf of the staff at DoubleTree Cleveland East/Beachwood, responded to this review

Dear bmancpa Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again...

Lyndhurst, United States
Reviewed 2 weeks ago

After holiday busy with traveling of traveling we came home to a broken furnace with no heat. We quickly found this hotel and it was just what we unexpectedly needed as a family to unwind after the holidays!

Review collected in partnership with DoubleTree by Hilton
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Thank katiebU1761XC
Reviewed 2 weeks ago

I got a good deal on this hotel for a few nights on the Christmas weekend. Overall the structure is nice, albeit showing some sign of aging. The room was quite large and clean, and overall quite (except the first night when we had a party of kids next door). We got free coffee or warm apple cider in the...

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Helpful?
Thank TurtleSenior
Houston, Texas
Reviewed 3 weeks ago

clean, quiet and comfortable room. we slept well. staff was friendly and accommodating. rates ere very reasonable. parking was easy, safe and plentiful. locations is great. loved the hot tub and workout center.

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Helpful?
Thank chzagara
Steve M, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Dear chzagara, We appreciate you taking the time to share your recent experience at our hotel and I'm very glad that you enjoyed your stay with us. I hope you have the opportunity to visit us again soon! Thank you, Steve Mitchell 216-464-5950

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come enjoy Cleveland, Ohio and the Hilton Cleveland East Beachwood Hotel in Beachwood, Ohio. With 404 recently renovated rooms, large event facilities, and indoor and outdoor pools, we are a perfect choice for all! ... more   less 

Additional Information about DoubleTree Cleveland East/Beachwood

Address: 3663 Park East Drive, Beachwood, OH 44122 (Formerly Hilton Cleveland East/Beachwood)
Region: United States > Ohio > Beachwood
Price Range: $140 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Cleveland East/Beachwood 3.5*
Number of rooms: 404
Reservation Options:
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Also Known As:
Hilton Cleveland East/Beachwood Hotel Beachwood
Hilton Beachwood
Beachwood Hilton
DoubleTree Cleveland East/Beachwood Ohio
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Cleveland East/Beachwood staff and other travellers.
4 questions
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Sunbury, Ohio
over a year ago
Mansfield, Ohio
over a year ago

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Questions? Get answers from DoubleTree Cleveland East/Beachwood staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Friendliness Staff EVER!!!!!!!!!!!!”
 of 5 bubbles o1_cisco, 14 Nov 2016 | Read review
“Elevator doors are quite loud so pick a room far from them.”
 of 5 bubbles RITiger, 9 Oct 2016 | Read review
“No idea. Our experience was not favorable.”
 of 5 bubbles msmargaretg, 10 Aug 2016 | Read review
“Some rooms are a distance from the main entrance. If you are concerned, ask what building you will be in.”
 of 5 bubbles kjnunes, 2 Aug 2016 | Read review
“Rooms on the higher floors and away from the elevators are best...”
 of 5 bubbles GLADSTONEW, 7 Jul 2016 | Read review
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