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We ended up fine in a third room on day 2 of 3 day stay. We were 'upgraded' on check in from smallest suite to slightly larger one for no charge. But the larger one and all that size room in this site have the...More
Thank Howard M
Response from Lindsey M, General Manager at Residence Inn Cleveland BeachwoodResponded August 20, 2018
Dear valued guest,
Thank you for your kind words regarding the staff and sharing your experience. I am glad that we were finally able to find a suitable room for your stay. We hope to see you again your next visit to the Beachwood area.
I have stayed in this Residence Inn for four nights and was not very much impressed. The Front Office and the Cafeteria staff are very courteous and helpful. Housekeeping of room was the worst I have ever seen in any hotel. My suite was spacious...More
Response from Lindsey M, General Manager at Residence Inn Cleveland BeachwoodResponded August 19, 2018
Dear valued guest,
I can imagine your disappointment with our housekeeping staff. This is certainly concerning and not the norm for my team. We would love the opportunity to show you the type of accommodation we are used to providing our guests. I encourage you...More
The best part of this hotel is the very helpful and friendly staff.
From the people at the front desk (Kennady) thru the cleaning staff, everyone went out of their way to answer questions and provide whatever other assistance was needed.
Also I happen to...More
Thank Harvey C
Response from Lindsey M, General Manager at Residence Inn Cleveland BeachwoodResponded July 19, 2018
Dear Harvey C,
Thank you for taking the time to offer feedback. I am pleased to hear that you enjoyed your stay and found the hotel staff pleasant. We work very hard to ensure customer service is our priority. We do not serve fresh items...More
My daughter and I stayed for only the weekend for her birthday but we loved everything about this hotel! The staff was great we loved the pool the room was nice and clean felt like home. The staff is the best part about the hotel...More
The room was not particularly clean. The front desk staff knew of no restaurants in the area nor were they interested in finding information for us. Free breakfast was very congested with rather untasty food. Repeatedly door keys did not work and had to be...More
1 Thank 460Maggie49
Response from Lindsey M, General Manager at Residence Inn Cleveland BeachwoodResponded June 19, 2018
I am shocked to hear of your experience. Your interaction with my Front Desk team is certainly not the norm. We have a reputation for having some of the friendliest and attentive Front Desk Agents in the Beachwood area. I am sorry that you did...More
Located in the exclusive Beachwood area of Cleveland, this Residence Inn by Marriott hotel is centrally located to everything Cleveland has to offer. Minutes away from major Cleveland corporations including ...MorePhilips Medical Systems, Progressive Insurance, Rockwell Automation, Nestle, Cleveland Clinic, and walking distance to the new University Hospitals Ahuja Medical Center. Experience the best dining and shopping Cleveland has to offer at Legacy Village, Eton Collection and Beachwood Place. This Residence Inn Hotel has easy access to local attractions such as University Circle, Rock & Roll Hall of Fame, Progressive Field and Downtown. Enjoy spacious suites when visiting the adjacent communities of Shaker Heights, Cleveland Heights, Solon and Chagrin Falls. Thrive at the Residence Inn Cleveland Beachwood Hotel with FREE internet, FREE hot buffet style breakfast, and FREE social hours on select nights. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.