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All reviewswater slidewafflesred lobster across the streetfree breakfastbob evans next doorfront desk staffroom was cleanwould stay here againindoor poolnice hotelroad noisefridge and microwavethe breakfast areavery nice stayeasy accesshotel lobbybreakfast staff
We stayed here before leaving on our relocation trip to the Midwest. The stay was very comfortable, we felt safe and slept very well. The hotel was comfortable. We travelled with our cat and he was welcome.
After filling out a negative post stay review, I received a personal (not form) email from the Guest Care Manager listing several of my concerns and that they talked to the staff about them. No points or other compensation were offered.
Response from TeamConcord, General Manager at Fairfield Inn & Suites Cleveland BeachwoodResponded 18 September 2017
Thank you for staying at our hotel and for letting us know about your experience. We appreciate all of the details you described. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you...More
Stayed for 2 nights while visiting the area. It was very easy to locate right off highway. Check in was quick and all staff we encountered were friendly and professional. The room was clean and a good size with a very comfortable king size bed...More
Response from TeamConcord, General Manager at Fairfield Inn & Suites Cleveland BeachwoodResponded 14 September 2017
Dear Kelly_3399, thank you for the great review. Such details really paints a great picture on the level of services and accommodations we offer our guests and we appreciate you taking the time to share. Our friendly staff is so happy you enjoyed your stay...More
I stayed at this location during a business trip. After a long day of meetings I came back to my room and found a handwritten letter from the team thanking me for choosing their location and how much they valued me as a Marriott Rewards...More
I am a Platinum Elite member with Marriott...as I typically only stay at Marriott hotel exclusively (and I travel ALOT). I chose this hotel because it seemed off the main travel path thru Cleveland hoping it would be a quiet stay after a long drive....More
Thank shawn b
Response from TeamConcord, General Manager at Fairfield Inn & Suites Cleveland BeachwoodResponded 18 August 2017
Dear shawn b.,
First and foremost, I would like to personally thank you for being our guest. I would like to extend my sincere apologies for the level of noise you had to endure during your stay. As you can see from other reviews, this...More