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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman

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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
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101 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
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Showing 101: English reviews
Hibbing, Minnesota
Reviewed 27 July 2014

Was just okay nothing too special. Was in town for hockey and this was close to arena. Room was clean however the halls and stairs were very dirty. The stair carpet was filthy need replaced not just cleaned. The staff was not very friendly or helpful. We had 3 in our room and the would not let us have more...

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Helpful?
Thank Kj K
Manager_11525, General Manager at Extended Stay America - Cincinnati - Blue Ash - Reed Hartman, responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. We strive to provide every guest with a "home away from home" experience, so we are very disappointed to hear that the common areas were not clean. We are reviewing your feedback with our housekeeping staff to make sure we are properly cleaning our...

Tennessee
Reviewed 12 June 2014

Do not let them put you in room 125! This was a Priceline deal, but I still was a paying customer and believed I deserved a clean room but still this room was just flat out dirty! Unfortunately had paid upfront and didn't have $ in budget to eat the cost of another hotel which is why I am so...

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Helpful?
Thank jrightmire
Manager_11525, General Manager at Extended Stay America - Cincinnati - Blue Ash - Reed Hartman, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was unsatisfactory. All the issues you described are unacceptable and I am truly sorry for your experience. To prevent this from happening again, I...

South Charleston, West Virginia
Reviewed 5 May 2014

Recently my girlfriend and I took her son to King's Island. We made reservations for two rooms through priceline (which priceline promptly screwed up) Upon arrival we learned that the reservation had the two rooms on different floors, while my girlfriend believed she had gotten two suites and that they would be next to each other if not adjoining. Priceline...

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Helpful?
Thank Brian H
Manager_11525, General Manager at Extended Stay America - Cincinnati - Blue Ash - Reed Hartman, responded to this review

Brian - I appreciate you taking the time to write a review of our hotel. I apologize for the issues you experienced upon checking in; however, I'm glad to hear that our staff was able to resolve the problem right away. As well, it's great to hear that you found our staff to be friendly and your room to be...

Cincinnati, Ohio
Reviewed 26 April 2014

We needed a place to live after we sold our home and our new house was finished. The hotel was generally well kept, the breakfast area was clean and the free coffee was excellent. Always fresh fruit in the morning. The hotel seems to try to keep the place nice. The front desk staff is excellent. We had a local...

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Helpful?
Thank Alan K
Manager_11525, General Manager at Extended Stay America - Cincinnati - Blue Ash - Reed Hartman, responded to this review

Alan - I appreciate you taking the time to write a review of our hotel. I'm glad that you enjoyed our clean hotel and our complimentary coffee. As well, it's great to hear that you were pleased with our great staff and our location. I will be sure to share your kind remarks with our team. Thank you for choosing...

Cleveland, Ohio
Reviewed 14 April 2014

we walked into the hotel and the first thing we saw was trash on the lobby floor, went a little further and the carpet in the hallways were dirty. so we still checked in because we thought maybe the room will be fine since we did pay 100 dollars for it. we walked in and it was just dirty! the...

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Helpful?
Thank princesstwin4
Manager_11525, Manager at Extended Stay America - Cincinnati - Blue Ash - Reed Hartman, responded to this review

I appreciate you bringing your experience to our attention. Please accept our sincerest apologies for the level of customer service and cleanliness in your room during your stay. I am working with the housekeeping staff to improve our cleaning procedures so that this issue does not affect our future guests. Also, I will meet with the entire staff to review...

Reviewed 24 March 2014

Friendly staff nice rooms very clean and quiet throughout the whole building only complaint the whole esd brand should give in and have a better breakfast like a waffle machine or real donuts and eggs. Overall very satified would stay there again.

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Helpful?
Thank horrortraveler
Manager_11525, Manager at Extended Stay America - Cincinnati - Blue Ash - Reed Hartman, responded to this review

Thank you for taking the time to write a review of your stay. I am so happy to hear that you enjoyed our friendly staff and clean rooms with fully equipped kitchens. Your feedback regarding our free grab-and-go breakfast will help us in our efforts to continually improve our hotel. Again, thanks for the feedback. We look forward to hosting...

Johnson City, Tennessee
Reviewed 15 February 2014

Our family of 3 stayed here for several days, in room 304, which had a separate bedroom and a pullout couch in the other room. The hotel advertised the kitchenette as being fully equipped, but there were only 2 spoons and 2 forks and 2 knives, and two bowls. We had to ask for more. The front desk staff were...

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Helpful?
1Thank misswatervalley
Manager_11525, General Manager at Extended Stay America - Cincinnati - Blue Ash - Reed Hartman, responded to this review

I appreciate you taking the time to write a review of your stay. I am sorry to hear that your kitchen was not fully equipped and that our staff did not attend to your needs in a professional manner. As well, I apologize that our grab-and-go breakfast did not meet your expectations. Your feedback will be useful as we continue...

Lambertville, Michigan, United States
Reviewed 7 February 2014

Stayed for a weekend swim meet in Cincinnati. Rooms are large. we had 2 double beds and a pullout couch. Full kitchen was a great bonus with 2 teenage boys. Rooms were very clean. Lots of businesses near hotel but it was very quiet the weekend we stayed. many restaurant choices in every direction. Breakfast was a basic grab &...

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Helpful?
1Thank Janine V
Manager_11525, General Manager at Extended Stay America - Cincinnati - Blue Ash - Reed Hartman, responded to this review

Janine – I want to thank you for taking the time to post a review of your stay. I am glad that you were pleased with the size and cleanliness of your room. As well, it’s great to hear that you enjoyed our convenient location, your fully equipped kitchen and our grab-and-go breakfast. The staff and I look forward to...

Central, South Carolina
Reviewed 27 October 2013

This was built as a Homestead Inn but ESA bought it and it has been remodeled in the last 12 months. It is in a nicer part of Blue Ash and has 2 hotels adjacent which keeps the vibe more upscale. NIce rooms, nice grounds ,the desk people are not overly enthusiastic but ok. I paid 65 and its much...

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Helpful?
Thank jon b
Manager_11525, General Manager at Extended Stay America - Cincinnati - Blue Ash - Reed Hartman, responded to this review

Jon - I appreciate you taking the time to write a review of your experience with us. I was excited to read your remarks about the renovation our hotel has recently gone through. It is great to see that the changes we have made to our hotel have been noticed. Still, I am very sorry that, as a staff, we...

Cincinnati, Ohio
Reviewed 10 September 2013

I've been here a while...room and housekeeping, excellent. Frnt desk, the same. Breakfasts a bit limited in choice, but I have hope. Internet? I've had problems with innflux. Their tech support has been professional, but haven't solved a pressing problem. Also, their software causes problems with BitDefender, which are solvable. Maintenance has been excellent.

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Helpful?
Thank BHL857
Manager_11525, General Manager at Extended Stay America - Cincinnati - Blue Ash - Reed Hartman, responded to this review

I appreciate you taking the time to write a review of your experience with us. We are very thankful for the kind comments about the hotel and our staff; however, we apologize that our free WiFi did not work properly during your stay. In response to your feedback, I am going to speak with our internet provider to get these...

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Near Extended Stay America - Cincinnati - Blue Ash - Reed Hartman

Amenities

Highlights
  • Free Parking
  • Pool
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
Official Description (provided by the hotel)
Homestead Studio Suites Blue Ash, your home away from home! We feature a fully equipped kitchen in all rooms....something you won't find in a typical hotel: kitchen with refrigerator, microwave, and stovetops; dining and cooking utensils provided; onsite guest laundry; pool and fitness center; pet friendly rooms. ... more   less 

Additional Information about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman

Address: 4630 Creek Road, Blue Ash, OH 45242 (Formerly Homestead Studio Suites - Cincinnati - Blue Ash)
Region: United States > Ohio > Blue Ash
Price Range: $107 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Cincinnati - Blue Ash - Reed Hartman 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Homestead Studio Suites Cincinnati
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman Ohio
Blue Ash Homestead Suites
Homestead Suites Blue Ash
Homestead Blue Ash
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Cincinnati - Blue Ash - Reed Hartman staff and other travellers.
2 questions
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Cincinnati, Ohio

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Questions? Get answers from Extended Stay America - Cincinnati - Blue Ash - Reed Hartman staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best Service”
 of 5 bubbles 809arunkumars, 19 Feb 2017 | Read review
“If you stay longer 30 or more days, you decrease the price you pay per day 37.05 a day”
 of 5 bubbles darsuzanne, 22 Dec 2016 | Read review
“Don't stay in any of the rooms”
 of 5 bubbles msdolimite, 9 Nov 2016 | Read review
“Ask to be near the elevator if you need one... there is only one!”
 of 5 bubbles CreativeCopy, 4 Aug 2016 | Read review
“Some rooms are pet friendly”
 of 5 bubbles kellig921, 25 Jul 2016 | Read review
5 of 5