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This hotel was located minutes from the airport and @ 10 minutes from downtown. It was also near two good family restaurants: Bob Evans and Goody's.
One of the staff members, Phyllis, was in charge of the breakfast room and airport shuttle. She kept the...More
Thank James S
Response from Raj D, General Manager at Holiday Inn Express Cleveland Airport - Brook ParkResponded 2 weeks ago
Thank you for your wonderful Review and encouraging & recognize our staff to make your stay great. Hope to see you soon.
We stayed here so we could get to the airport early in the morning. The hotel was clean, the beds comfortable, and the breakfast quite good. But what set this hotel apart was the staff.
We were greeted warmly at check in. We explained that...More
Response from Raj D, General Manager at Holiday Inn Express Cleveland Airport - Brook ParkResponded 29 July 2017
Thank you for your kind words and happy that we were able meet your expectation. Look forward to your next stay with us.
Although not right downtown, your close enough to The Rock Roll Hall of Fame and the attractions to make this a convenient hotel for your stay in Cleveland. Rooms are comfortable, clean and sleep well. Breakfast is average but will get your going in the...More
Fortunately it was a one night stay. Hotel is not run down "but" the room smelled run down. Moldy odor taht forced me to hang my clothes in the bathroom and leave the light and extractor on so that my clothes wouldn't get that smell....More
Response from Raj D, General Manager at Holiday Inn Express Cleveland Airport - Brook ParkResponded 3 October 2017
Thank you for your review. We apologize for not meeting your expectations. We will utilize your comments to train our staff to exceed guest satisfaction in future. I hope you will give us another chance to show you our improvements.
First off the staff here at this location was awesome and the facilities were clean and comfortable. That being said, it's not worth the price. The breakfast was horrible. Powder scrambled eggs that weren't even room temperature. Pre made omelets they heat up in the...More
Thank Rico S
Response from Raj D, General Manager at Holiday Inn Express Cleveland Airport - Brook ParkResponded 11 September 2017
Thank you for your review, We apologize for not meeting your expectation. We will use your comments to train our staff member. Hope you will stay with in near future and give an opportunity to show our improvements.
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Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Shuttle Bus Service
Things to do
Fitness Centre with Gym / Workout Room
US$104 - US$139 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Holiday Inn Express Brookpark - Cleveland Airport Hotel Brook Park ,
Our shuttle runs from 5 to Midnight, departing every half hour. While checking in please request the time you would like to leave. If you are going to leave a car while you are gone, please make sure you have made... More
Our shuttle runs from 5 to Midnight, departing every half hour. While checking in please request the time you would like to leave. If you are going to leave a car while you are gone, please make sure you have made reservation thru hotel as a "Park and Fly" reservation, otherwise you will have to leave your car at the parking facilities close to the airport.
The Cleveland Clinic is located downtown which is about 1/2 hour drive from our property. Our shuttle is limited to with in 1 miles radius from the property. You would have to rent a car for your drive to the clinic.
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"Away from elevator, ice machine and stairs-top floor"