DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

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Room & Suite (199)
Doubletree Cleveland Downtown / Lakeside
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About

3.5
#29 of 36 hotels in Cleveland
4.4 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.7 of 5 bubbles
Value
Welcome to our DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside. The hotel is conveniently located just off I-90, overlooks the shores of Lake Erie and offers close proximity to popular local Cleveland attractions. Our modern Cleveland hotel is located just 20 minutes north of Cleveland Hopkins International Airport (CLE) and one block south of Burke Lakefront Airport (BKL). This DoubleTree is within walking distance of Cleveland Browns Stadium and is the closest hotel to the Rock and Roll Hall of Fame and Museum. Discover downtown Cleveland with ease with our scheduled complimentary, shuttle service (based on availability). You will be greeted with a delicious warm chocolate chip cookie upon arrival to our downtown Cleveland hotel. Enjoy our comfortable guest rooms or suites which feature generous work surfaces, flat-panel TVs and complimentary high-speed internet access.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Patio
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Coffee shop
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Dry cleaning
Ironing service
Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Microwave
Flatscreen TV
Bath / shower
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Harbour View
Lake View
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee

Location

1111 Lakeside Avenue E, Cleveland, OH 44114-1130
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 80 out of 100
80
Hopkins Intl Airport
17.5 km
See all flights
Burke Lakefront Airport
3.5
3.5 of 5 bubbles2,646 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside has received mixed reviews, with a notable appreciation for its prime location near attractions such as the Rock n Roll Hall of Fame. However, guests have called out the hotel for its service, which is frequently described as disorganized and inattentive. Cleanliness and upkeep are also contentious points, with many travelers finding the rooms dirty and outdated. Amenities are considered inadequate by some, and the atmosphere is often cited as gloomy. Consequently, visitors are dissatisfied with the overall value, feeling the experience does not justify the cost.
Location
Convenient
Atmosphere
Outdated
Rooms
Unkempt
Value
Expensive
Cleanliness
Mixed
Service
Disorganized
Amenities
Underwhelming

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2,646Reviews30Q+A100Room tips
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Detailed Reviews
BronzeBaron wrote a review Apr 2021
New York City, New York
4.0 of 5 bubbles
Stay two nights. Bed was comfortable, room had both fridge and microwave and was clean. The view of the lake and East Cleveland was great from the 17th(top) floor. The attached 5story parking garage is nice with self parking, in and out privileges for $20.00 per night. The pool is closed for now and there is a bar with food available. The staff was nice. Location is excellent for walking around downtown and going visiting the Browns stadium, Rock and Roll Museum, Science Musuem ,Bicentennial Park and the Women’s Aviation Museum located at Lakefront airport.
The biggest negative around the hotel rooms is the lack of plugs and USB outlets. Overall, a great stay!
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Date of stay: April 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex G, Guest Services / Front Office at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside
Responded Apr 9, 2021
Hello BronzeBaron, thank you for sharing your experience. We hope you see you again when your travels bring you back to Cleveland!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Daniel A wrote a review Jul 2020
Columbus, Ohio
3.0 of 5 bubbles
I stayed here for a night while I visited Cleveland. I had many issues but the management has since taken care of them. If you are booking this location for the Pool or other amenity's I would call ahead and double check if it is open. There was no notice on the website and many things are not the same due to covid. If you want a cookie make sure to ask for one and If the hotel is full and the parking out front is gone parking is $20 a night with in an out privileges in the garage.
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Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
jgoldsmith10 wrote a review Jul 2021
Pennsylvania
4.0 of 5 bubbles
OK, it's the second year of COVID - and travel seems to have changed forever. Throw out your memories of 2019 amenities and accept the new reality. You won't get stayover room cleaning at every property - and the pools are often closed, for one reason or another. I was just glad that the restaurant here had reopened before we arrived (I learned it had been closed since March 2020) and the coffee shop was also functional. The breakfast was surprisingly good. You'll also enjoy the complimentary shuttle, which we used to get to the Rock Hall of Fame and downtown. The room itself was dated, but functional, and the staff were uniformly pleasant. All in all, value for the money and close to where you need to be when in Cleveland. Don't forget to take the Goodtime cruise out on the lake/river too while you're there.
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Date of stay: July 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jacob W wrote a review May 2023
Louisville, United States
Hotel's Favourite
5.0 of 5 bubbles
I recommend the Doubletree hotel in downtown Cleveland. It’s in a great location near Lake Erie and the rock ‘n’ roll Hall of Fame. It’s also near some good restaurants including the Hofbrauhaus German restaurant. Their hot breakfast was also very good and I enjoyed working out in the fitness room.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: May 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Guest Services / Front Office at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside
Responded May 30, 2023
Dear Jacob W, It was a pleasure to read your review, and we appreciate you mentioning how much you enjoyed your stay. We are glad that our location was perfect for your needs and helped make your trip to Cleveland a success. Thank you for choosing DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside, and we look forward to providing you with another exceptional stay whenever you return to the area. Safe travels, Michael Larson General Manager
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Mindy T wrote a review Jun 2021
2.0 of 5 bubbles
Pros
1) Location is great to the R&R HOF
2) Self Parking
3) Price
4) Hotel was clean and staff was nice
5) Shuttle Service

Cons
1) The hotel rooms need to be remodeled.
2) My single biggest gripe with this hotel is the lack of outlets for our phones, etc. There were NO available outlets at all in this room without unplugging a light fixture or the alarm clock. Who doesn't travel with phones, tablets, watches, etc?
3) We paid extra money for breakfast to be included, but, due to Covid I understand the restaurant is closed. All that was available was a Starbucks with a very limited selection. With the little available, I had to walk to another restaurant down the street to get sufficient breakfast for my family.
4) The bathroom itself is extremely small and includes a very small counter with very little room to keep things that a family on vacation would normally bring with.
5) We were a family and had to ask the maids to supply more than 2 towels provided.

Overall due to the issues noted, I will not be staying at this hotel again the future nor would I recommend this hotel until most or all of the cons are addressed.

If you are a business traveler traveling alone, this hotel would probably be sufficient as long as you understand there are no extra outlets.
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Date of stay: June 2021
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex G, Guest Services / Front Office at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside
Responded Jul 12, 2021
Hello mindyt843, our apologies that we did not meet some of your expectations. We appreciate you sharing your feedback. Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eileen E wrote a review Jan 2022
Bucks County, Pennsylvania
3.0 of 5 bubbles
I'll begin by saying that I would stay there again.
The convenient location was in walking distance to a few of the sites we traveled to Cleveland to visit.
Our room itself was comfortable and clean. The bathroom, however, could use a bit of an overhaul. When I closed the bathroom door, I saw a wall that needed a good scrubbing. There was also some rust on the bathtub grab bar. Another reviewer complained about the single bar of soap. This was our experience too but it was quickly corrected when I requested additional soap.
The hotel's interior was not beautiful. The area near our 7th floor elevator was especially unattractive with 2 clashing carpets and drapes that didn't really match.
But again, so what. Our room was totally satisfactory.
All of the women at the front desk were very helpful. We especially appreciated the assistance of one very nice woman on New Years Eve when we had difficulty getting transportation. She cheerfully helped my friend with his newly installed Lyft app. Without her assistance, we might have had a very different New Years Eve.
The delicious warm cookie we received upon our arrival was a welcoming and delicious touch.
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Date of stay: December 2021
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ADHIII wrote a review Mar 2020
Westerville, Ohio
4.0 of 5 bubbles
We stayed the night at the Doubletree so we could visit our kids who live nearby. The location was really good, the ladies at the front desk were wonderful, and even though we were close to the elevator, the noise wasn't that bad for a Saturday night.

On the down side, the room could have been more clean. The windows were dirty, and the bathroom could have used some extra cleaning. The mattress and/or the pillows left us with neck and back pain in the morning. There was some confusion about parking in the garage. We didn't mind the $20 fee to park overnight, but it wasn't clear how to use the parking garage. You have to scan your key card upon entering and exiting the garage. When you leave the hotel, you scan your key card and then deposit the key card in a slot above where you scanned it to get out. The process needs to be made more clear when you arrive, I think.

All in all, it was ok. Would probably try somewhere else next time.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: March 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Doubletree216, Front Office Manager at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside
Responded Mar 11, 2020
Hello, Thank you for taking the time to complete the survey regarding your recent stay at the Doubletree by Hilton Cleveland Downtown - Lakeside. Our entire team is focused on exceeding your expectations when you stay with us and we appreciate you taking the time out of your day to let us know how we’re doing. It is comments and suggestions like yours that allow us to continue to do the things that our guests love and improve on those areas that were less than wonderful. Thank you again for choosing our hotel and we hope that we can serve you again if you return to the Cleveland area. Have a great day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
donna n wrote a review Jan 2020
Buffalo, New York
5.0 of 5 bubbles
The hotel rooms are a little worn and the carpets seem grungy but I still give it 5 stars because the staff is wonderful. They have been well trained. I love the executive level- great view plus unlimited beverages in a quiet place, Free hot snacks are enough for a dinner during the week. Bed was firm and comfy so were the pillows. My only complaint was I ordered take out at the restaurant and it took half an hour for something that should have only taken a few minutes I should have had them call my room when it was ready rather than wait in the lobby- then it took 5 minutes for the woman to get my change. This was our second stay here and I woud stay again if in the area. Plus we ate a lot of delicious cookies! Note: it is $20 to park in the attached garage but you have to pay to park at all the downtown hotels. It is in and out parking though.
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Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: ask for lake view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tfrailie wrote a review Jul 2021
Bloomington, Indiana
5.0 of 5 bubbles
The location is walking distance from everything. The staff go above and beyond. Quick story:

I lost my wallet. I looked everywhere for it to no avail. Housekeeping found it after I had left. The head of housekeeping immediately looked up my phone number in the guest registry and called. We arranged to have my wallet overnighted to me. They’re absolutely awesome and saved me so much headache.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: July 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex G, Guest Services / Front Office at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside
Responded Jul 12, 2021
Hello tfrailie, thank you for the kind words. We try to take care of all our guests. Thank you for sharing your experience, and for staying with us.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Metroid wrote a review Nov 2020
VA
3.0 of 5 bubbles
Stayed for 2 nights. Check in was fast and easy. We had an issue w/ our room and decided to see what they can do. They immediately moved us to another room and even comped our parking fees.
We went out for the evening and upon returning, one of the 'supervisors' over heard our issues concerning the room earlier and gave us free breakfast.
No other issues occured
Hotel is simply average and the rooms were a bit dirty, but the staff was AMAZING.
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Date of stay: October 2020
3.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from bryce hoff, Other at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside
Responded Nov 8, 2020
Thank you for your Feedback
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nancy S asked a question Feb 2022
Willoughby, Ohio
What time is breakfast
Answer from Eileen E
Bucks County, Pennsylvania142 contributions99 helpful votes
Breakfast was not included for us. There were 2 options. One was a breakfast buffet offered by the attached restaurant. Although we ate dinner there twice and enjoyed it, we didn't feel safe eating from a buffet during Covid. Instead we took the other breakfast option. We ate at the Starbucks inside of the hotel.
Stephanie P asked a question Jul 2020
Pittsburgh, Pennsylvania
If I check At 5 am what time do I ha e to check out
Answer from Stephanie P
Pittsburgh, Pennsylvania
Earliest Check in time
Answer from AngyB_75
Arlington, Virginia34 contributions9 helpful votes
I was unable to access the lounge during the weekend. I do believe you get a voucher for the restaurant. I didn’t try the breakfast but it smelled good.
Valerie E wrote a tip Jun 3
1 contribution
1.0 of 5 bubbles
"do not stay here unless it has been renovated and under new management"
Read full review
Ben0810 wrote a tip May 2024
Pittsford, New York21 contributions113 helpful votes
1.0 of 5 bubbles
"Stay away. Stay far away."
Read full review
RDH2017 wrote a tip May 2024
Tennessee255 contributions57 helpful votes
5.0 of 5 bubbles
"The free shuttle service will take you anywhere within a 1 mile radius of the hotel. It is polite to tip the driver. "
Read full review
Andrew S wrote a tip May 2024
Lenox, MA8 contributions21 helpful votes
1.0 of 5 bubbles
"Steer clear of the Doubletree Lakeside."
Read full review
mitchsandyp wrote a tip Apr 2024
River Edge, New Jersey14 contributions
2.0 of 5 bubbles
"Stay away. Period."
Read full review
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PRICE RANGE
C$223 - C$303 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree cleveland downtown / lakeside hotel cleveland
LOCATION
United StatesOhioCleveland
NUMBER OF ROOMS
379
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside
Which popular attractions are close to DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?
Nearby attractions include USS Cod Submarine Memorial (0.4 km), Rock & Roll Hall of Fame (0.5 km), and St John's Cathedral (0.5 km).
What are some of the property amenities at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?
Conveniently located restaurants include Noble Beast Brewing Company, Pho Thang Cafe, and Winking Lizard.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?
Yes, guests have access to a fitness centre during their stay.
Is DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside located near the city centre?
Yes, it is 0.9 km away from the centre of Cleveland.
Does DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?
Many travellers enjoy visiting USS Cod Submarine Memorial (0.4 km), Heinen's Downtown (0.8 km), and West Side Market (2.7 km).
Does DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside have any great views?
Yes, guests often enjoy the harbour view available here.
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