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Doubletree Cleveland Downtown / Lakeside

1111 Lakeside Avenue, Cleveland, OH 44114
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Close 
  • Rock and Roll Hall of Fame and Museum
    0.4 km
  • 3 star hotel
  • Pool
Reviewed 4 days ago
Comfortable Stay
Older property with good effort to maintain a current vibe... more
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1,801 Reviews from our TripAdvisor Community

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Showing 1,785: English reviews
Birmingham, Alabama
Reviewed 4 days ago NEW

Older property with good effort to maintain a current vibe. Clean rooms and with friendly staff. Breakfast is over priced given quality and atmosphere. Shuttle was a great option for getting to local restaurants and attractions, but had some difficulty with the return trip requests.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank MelinaNSB
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

We really appreciate your feedback regarding your stay with us. Our goal is to provide the best service and accommodations possible and we are very pleased to have met that goal. We look forward to seeing you again soon. Thank you for your kind words.

Reviewed 4 days ago NEW

I had not been in Cleveland in 30 years and was pleasantly surprised with my hotel, the DoubleTree by Hilton. It is located with a great lake view and city view. The decor in the hotel was very dark. The staff for the most park was very good. The shuttle drivers were above and beyond with their service. The staff...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank virginiah645
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for your feedback. We are glad to have made your experience back to our city an enjoyable one. We try our best to provide a home away from home for our guests and it looks as if we have met our goal. Thank you so much for your kind words and we hope to see you again soon....

New York City, United States
Reviewed 4 days ago NEW

I had a wonderful experience here. The bed was extremely comfortable, sheets clean, bathroom spotless, and the staff were amazing. I arrived four hours early before check-in, and they were able to accommodate me immediately. I was under the impression that I had complimentary breakfast, which in fact it wasn't under my package. The ladies at the front desk immediately...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank B2722SMsophiel
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

We are very pleased to hear that enjoyed your experience. We work hard to provide 100% guest satisfaction and are pleased to have exceeded your expectations. We look forward to your next visit with us. Thanks for the recommendation!

Ottawa, Canada
Reviewed 4 days ago NEW

The rooms needs to be remodel as it is outdated and not well maintained. The housekeeping person on my floor (5th) was terrible, the worst I've seen in a long time. Found garbage, old sock, food left over in the fridge by previous guess, the back of the bathroom door dirty, did not vacuum once during my stay. This person...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank mariopU5855JG
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for taking the time to share your experience with us. We are very sorry to hear that you had an experience that was less than enjoyable. I do appreciate you having a conversation with us on property and very glad that my Assistant General Manager was able to make it right for you, as well as, explain the...

Cleveland, United States
Reviewed 4 days ago NEW

The staff at front desk was very polite when checking in. But the room fell below expectations there was hair in the bathtub and wrappers and garbage around the bed. Also dust on the tables and fridge. When I was booked with this hotel I believed it would be good since it was a Hilton hotel. But as it turned...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank T428SUharrys
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Please accept our sincerest apologies for your experience with us. We are continually working hard to provide the best service and accommodations possible for our guests and we are very sorry to have fallen short of your expectations. Your concerns have been shared with our team in order to improve our guests experience. Thank you so much for letting us...

Hilton, New York
Reviewed 5 days ago NEW

Nice hotel. Conveniently located within walking distance of Rock & Roll Hall of Fame, football stadium, theaters, and restaurants. Dinner food at the hotel restaurant was excellent. Front desk staff was very helpful.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 33tac33
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

We are very pleased to hear that our location was suitable for your visit. We find that our guests love our hotel because of our close proximity to area attractions, such as the ones mentioned. We are very glad that you enjoyed your dining experience in our restaurant. We are in the process of rolling a new menu and hope...

Tempe, Arizona
Reviewed 1 week ago NEW

When you approach a front desk late at night and you are the only person in front of the desk the agent should make eye contact and help you check in. When I arrived there were two agents at the desk a male and a female and I was the only customer in the lobby. I approached the male agent...

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Helpful?
Thank Tim M
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Please accept my sincerest apologies for your experience with us. At Doubletree by Hilton Cleveland Downtown Lakeside, we work hard to provide the best service and I am very sorry that we fell short of your expectations. We are continually working to improve in those areas that are displeasing to our guests and your comments will assist us as we...

Coral Springs, Florida
Reviewed 1 week ago NEW

Excellent hotel close to downtown Cleveland. I loved using the digital key to access my room and the parking garage. The bar was well-staffed at night, and they have a nice selection for breakfast in the morning. I highly recommend this hotel.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank EricaLeibz
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you so much for your kind words. We really appreciate your recommendation and we do hope to see you again as well. We are very pleased that you enjoyed our location overall and that the service and accommodations were to your liking. Thank you again for your feedback!

Shelby, Ohio
Reviewed 1 week ago

Room was very clean, beautiful view of Lake Erie from room. Staff very organized and helpful. Would recommend this hotel to others. Wish I could have enjoyed the pool, but on a business trip. Loved having Starbucks located right inside the hotel!!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 236terih
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you for taking the time to rate your experience with us. We are very pleased that you thoroughly enjoyed your stay and hope to see you again soon!

Middletown, Connecticut
Reviewed 1 week ago

I was here for one week to get surgery and recover. All of the staff (from the desk staff, cleaning staff, cooks and waiters, drivers, etc.) were fantastic, kind, accommodating, and friendly. I was very comfortable here despite just having surgery. The room was clean, the food was good, and the amenities were great! One of the best things is...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank R6891YTjayp
Kristina W, Front Office Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review

Thank you so much for the perfect rating. We work very hard to ensure our guests have an exceptional experience and we are pleased to have exceeded your overall expectations. We are always glad to hear that our guests enjoy our location and the amenities that we offer. We are especially glad to hear that our staff made your experience...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 

Additional Information about Doubletree Cleveland Downtown / Lakeside

Address: 1111 Lakeside Avenue, Cleveland, OH 44114
Region: United States > Ohio > Cleveland
Price Range: $172 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Number of rooms: 380
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Priceline, Travelocity, Expedia and TripOnline SA so you can book your Doubletree Cleveland Downtown / Lakeside reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio
Hotel Style:
#17 Romantic Hotel in Cleveland
#20 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Cleveland Downtown / Lakeside staff and other travellers.
13 questions
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Anchorage, Alaska
6 months ago
lake ozark.Mo.
4 months ago
Ravenna, Ohio
Reston, Virginia
Pittsburgh, Pennsylvania

See all questions (13)

Questions? Get answers from Doubletree Cleveland Downtown / Lakeside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Personally I try to stay away from elevators and ice machines”
 of 5 bubbles Hugh792, 8 Dec 2016 | Read review
“there was nothing wrong with our room, we were on the 10th floor”
 of 5 bubbles parkerandpilot, 1 Dec 2016 | Read review
“Ask for a lake view room.”
 of 5 bubbles brandywinelady, 14 Nov 2016 | Read review
“Stay in the Executive rooms . They are alittle bigger, some with nice lakeside views, and come with some additional amenities”
 of 5 bubbles kenno11, 11 Nov 2016 | Read review
“High floors still have a lakeview.”
 of 5 bubbles ladyaph, 6 Nov 2016 | Read review
5 of 5