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Hilton Garden Inn Cleveland Airport

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Hilton Garden Inn Cleveland Airport
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795 Reviews from our TripAdvisor Community

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Showing 777: English reviews
Columbus, Ohio USA
Level Contributor
10 reviews
3 hotel reviews
Reviewed 1 week ago via mobile

We've stayed here several times, and the service and accommodations are always first rate. Front desk staff are friendly, efficient and accommodating. The restaurant and bar are well run. Parking is ample, and the hotel is conveniently located to Cleveland Hopkins Airport. I can't think of anything negative in all our stays (6 plus stays so far).

Helpful?
Thank Jake4765
Pleasantville, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

LOVED the fluffy soft pillows and the sleep number bed!!!! The full cooked to order breakfast with the B&B plan was wonderful! A pleasant surprise! The cookies and lemon water that was available in the lobby was a very nice touch

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank tonannie
HGICLEAP, Front Office Supervisor at Hilton Garden Inn Cleveland Airport, responded to this review

Dear tonannie, You definitely made a good choice by booking our bed and breakfast package so that you could enjoy our wonderful buffet included in your rate! I'm happy to hear you had a good night sleep and took advantage of the Garden Sleep System beds we have at our property! We hope to see you again! Happy Holidays, Desiree... More 

Pittsburgh, Pennsylvania
1 review
Reviewed 1 week ago

Very nice hotel rooms are very nice and clean and the resteraunt has good food the staff was great and knowledgeable also has a nice pool and hot tub also the complimentary Internet and shuttle service is a plus I would recommend this hotel to anybody staying in the area

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank G8305HVcharlesd
HGICLEAP, Front Office Supervisor at Hilton Garden Inn Cleveland Airport, responded to this review

Dear G8305HVcharlesd, Thank you for staying with us while you were in Cleveland and we also appreciate your recommendation! It's awesome to hear the positive feedback about our staff and amenities. If you find yourself in Cleveland again, please come visit us! Sincerely, Desiree Dickinson Front Office Supervisor More 

District of Columbia
Level Contributor
313 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 1 week ago

The services are good, but the room was not clean as expected. Door has a hole that needs to be repaired, and heating was very loud. Overall, the room is a bit outdated and not comfortable. It is not 4 star hotel.

Helpful?
Thank 8Oiseaux
HGICLEAP, Front Office Supervisor at Hilton Garden Inn Cleveland Airport, responded to this review

Dear 8Oiseaux, Thank you for taking the time to write a review regarding your recent experience with us. I want to apologize that we fell short of your expectations, though, with the quality of the guest room. I will made sure to share your feedback with the appropriate departments and management so that these issues will be addressed. Otherwise, I... More 

Orlando, United States
2 reviews
Reviewed 2 weeks ago

Excellent check in at 2AM due to late airline flight. Desk clerk was alert and appeared to be waiting for us! Service at all levels was excellent and the room and facilities were clean and ready at check in an throughout stay!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Chester K
HGICLEAP, Front Office Supervisor at Hilton Garden Inn Cleveland Airport, responded to this review

Dear Chester K, Thanks for choosing to stay with us while you were in Cleveland! We appreciate the feedback and I'm happy to hear about the good service you received during your late arrival. We hope to have you as a guest again in the near future. Sincerely, Desiree Dickinson Front Office Supervisor More 

Aiken, South Carolina
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 weeks ago

Hilton Garden Inns are our hotels of choice and we have stayed in many all across the country. This one, near the Cleveland airport, lived up to the standards of the brand quite well. It was easy to access from the highway, the registration process was smooth, our rooms were clean and spacious, and we enjoyed three nice nights' stays.... More 

Helpful?
Thank maryannearch
HGICLEAP, Front Office Supervisor at Hilton Garden Inn Cleveland Airport, responded to this review

Dear maryannearch, Thank you so much for sending us such a nice review! We're delighted to have had you as our guest for three nights and hope to see you return! It's always great to hear that we are meeting Hilton's standards and then some. I'm so happy you like our breakfast, too! Sincerely, Desiree Dickinson Front Office Supervisor More 

Westerville, OH
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

Chose this hotel for proximity to a special birthday party in Westpark area. Very clean room and hotel in general, friendly staff at all levels, and excellent breakfast offering. Even though breakfast was excellent we only rate a four-star overall because the price was out of line at $10.95. We would, however, use this hotel again.

Helpful?
Thank Barry291
HGICLEAP, Front Office Supervisor at Hilton Garden Inn Cleveland Airport, responded to this review

Dear Barry291, Thank you for taking the time to let us know how we're doing and for choosing to stay at our property for your special event. I apologize the price of the breakfast buffet does not meet your expectations. If you stay with us again, I'd recommend booking the bed and breakfast package. It typically saves you about $5... More 

Cleveland, Ohio
2 reviews
Reviewed 2 weeks ago

Breakfast doesn't start early enough for park, stay, go guests with early flights to take advantage of . We had a 8:00 flight and our shuttle left just before breakfast started. Other than that we had a enjoyable stay.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Richard S
HGICLEAP, Front Office Supervisor at Hilton Garden Inn Cleveland Airport, responded to this review

Dear Richard S, Thank you for staying with us the night before your flight. Sorry to hear you weren't able to take advantage of the breakfast buffet. For our early risers, we have a grab-n-go breakfast option. Ask us next time you are in town! Sincerely, Desiree Dickinson Front Office Supervisor More 

Willard, Ohio
Level Contributor
86 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 2 weeks ago

Had 2 rooms night before our flight. Hotel is still clean and very convenient. Great shuttle service also. Highly recommend this hotel. Staff is excellent and very helpful. They also have a nice list of restaurants. Check out and check in a breeze.

Helpful?
Thank Sunlover5
HGICLEAP, Front Office Supervisor at Hilton Garden Inn Cleveland Airport, responded to this review

Dear Sunlover5, We appreciate you taking the time to write us a review! Thank you for your loyalty to our property. I'm glad to hear everything was very convenient during your stay. Safe travels, Desiree Dickinson Front Office Supervisor More 

United States
Level Contributor
4 reviews
3 hotel reviews
Reviewed 2 weeks ago

Very clean. Good hotel staff very helpful. The cooked to order breakfast was good and plentiful. Enjoyed coming down early in the morning to have coffee by the fireplace. Really nice lobby area and the coffee was really good too.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Teresa B
HGICLEAP, Front Office Supervisor at Hilton Garden Inn Cleveland Airport, responded to this review

Dear Teresa B, Thank you for letting us know about your recent experience with us! It's so nice to hear how much you enjoyed your stay, the staff, and breakfast. This is especially a wonderful time of the year to enjoy the lobby fireplace! We hope to welcome you back soon! Sincerely, Desiree Dickinson Front Office Supervisor More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
"The Hilton Garden Inn Cleveland Airport is conveniently located just 2 miles from Cleveland Hopkins International Airport. Our hotel has 168 guestrooms, suites and accessible rooms as well as a fitness center and pool. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. ... more   less 

Additional Information about Hilton Garden Inn Cleveland Airport

Address: 4900 Emerald Court S.W., Cleveland, OH 44135
Region: United States > Ohio > Cleveland
Price Range: $152 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Airport 3*
Number of rooms: 168
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Orbitz, Expedia, Travelocity, Hotels.com, Odigeo, Priceline and Agoda so you can book your Hilton Garden Inn Cleveland Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Cleveland Airport Hotel Cleveland
Hilton Cleveland
Cleveland Hilton
Hilton Garden Inn Cleveland Airport Ohio
Hotel Style:
#1 Family Hotel in Cleveland
#3 Best Value Hotel in Cleveland
#3 Romantic Hotel in Cleveland
#5 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Cleveland Airport staff and other travellers.
18 questions
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See all questions (18)

Questions? Get answers from Hilton Garden Inn Cleveland Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All good rooms. Quiet hotel in any room we have stayed in.”
 of 5 bubbles Sunlover5, 13 Nov 2016 | Read review
“Breakfast features omelletes made to order --and waffles!”
 of 5 bubbles texwegian, 6 Nov 2016 | Read review
“Rooms on the back side look out to grass and trees. Front to parking lot”
 of 5 bubbles GaryD754, 24 Aug 2016 | Read review
“The shuttle will take you to the mall/subway station/stores so save on cab fare”
 of 5 bubbles joej381, 22 Aug 2016 | Read review
“I've probably had rooms on all the floors, and have never heard road noise. As long as you stay away from the elevators, you're golden.”
 of 5 bubbles Antrim8, 14 Aug 2016 | Read review
5 of 5
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