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Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
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1,374 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Cleveland Downtown
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Showing 1,352: English reviews
coal valley, IL, United States
Reviewed 8 March 2016

The location is great - near restaurants, near sporting events. Nice hotel. The hotel was vary clean and the staff was helpful getting us the Cavaliers Game. My only compliant was the breakfast is very expensive for what you get.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Darell T
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

You are correct - our hotel is the closest to the baseball park and just around the corner from the basketball arena. There is plenty of games left in the season so please come back soon.

Middlebury, Indiana
Reviewed 8 March 2016

If you are in town for an Indians or Cavs game, then you cannot beat the location! We could see Progressive Field right out our window, along with a nice view of the skyline. There is a free shuttle that will take you anywhere downtown which saves you on parking fees. Everyone we talked to was very polite and helpful,...

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Helpful?
Thank Keaton M
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for taking the time to type up such a kind review. Come see us again and catch a game or two.

Cleveland, United States
Reviewed 8 March 2016

Aged property but a fantastic location, 2 blocks to the Indians or the Cavaliers. Disappointed in the breakfast and the coffee. Didn't take one to go... very unlike any Hilton property we have ever been. Bar... had one Scotch & Coke... $13... ouch! Worth the stay because of the location.

Review collected in partnership with Hilton Garden Inn
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Thank Steve R
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the review. We are scheduled for a full renovation this year so please come back and see our new look.

Columbus, United States
Reviewed 3 March 2016

Nice rooms. Safe parking. Wonderful location for visiting Progressive Field, and Quicken Loans Arena. Can walk to many local night spots. Courtesy transportation available to make your stay even more convenient. Friendly Staff.

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Helpful?
Thank 375anitam
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you so much for the 5 star review and the kind comments. So glad you had a nice stay with us. Take care.

Valparaiso, Indiana
Reviewed 3 March 2016

We booked a block of rooms, and Jessica helped us get all our details in order. When we had a problem with one of our rooms, the front desk moved us without hesitation. The staff as a whole were incredibly gracious with my questions and made sure we had what we needed. The restaurant in the hotel serves great food,...

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Helpful?
Thank Rebekah L
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the shout out to our sales manager Jessica and for choosing to stay with us. Please keep us in mind on your next trip to Cleveland.

Rochester, New York
Reviewed 2 March 2016 via mobile

Oh my god what an awesome place to go for business. Being away your family and friends is fun but it's OK when you find a place is happy, is friendly, and has things to do around. Stay in the city...and stay here. He people are great, and make u feel at home.

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Helpful?
Thank harvkev
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Now you just made our day - thank you soooooooooo much for the kind review. We truly love what we do and we love interacting and having fun with our guests. Thanks again - come back soon. :)

Reviewed 2 March 2016 via mobile

Great stay at the Hilton garden inn downtown. Participated in a conference there that was well supported by the staff and the food that was catered was EXCELLENT- helpful staff- good rooms- convenient to downtown and sports stadiums, very good full service breakfast.

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Helpful?
Thank RowdyRudy
HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We appreciate you taking the time to type up a review on your stay with us. So glad you had a great stay. Take care.

Los Angeles
Reviewed 2 March 2016

My company recently had an event at this property. The best customer service I have expereinced in a long time, very friendly staff, everyone was extremely accommodating to our needs. All aspects of our trip appeared to be flawless. Quick and safe shuttle drivers taking us to various locations. Our rooms were clean,plenty of towels, lots of TLC at this...

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Helpful?
Thank Kellen007
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you so much for the kind review! Please know our fitness center is getting a make over later this year so please come back to see all the changes. Thanks again!

Youngstown, United States
Reviewed 1 March 2016

Clean, welcoming hotel within walking distance from The Q (Quickens Loans Arena) and Progressive Field. Staff was friendly and helpful and everything exceeded our expectations. If you need a reliable and convenient hotel in downtown Cleveland...this is the place! We'll stay here again.

Review collected in partnership with Hilton Garden Inn
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Thank Linda S
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We certainly hope you stay again and soon! Thank you for the review and choosing us.

Athens, Ohio
Reviewed 28 February 2016

This was not a good stay for us, and we were disappointed. Aside from stained bedspreads, snagged chairs, and almost non-existent internet, our toilet never worked. After trying to get someone up there before we left for a concert at 5pm, and then again at 11:30 when we returned, it wasn't until 12:30am that they decided that it simply wasn't...

Review collected in partnership with Hilton Garden Inn
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1Thank KCC_43
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 

Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Region: United States > Ohio > Cleveland
Price Range: $167 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Reservation Options:
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hotel Style:
#7 Romantic Hotel in Cleveland
#7 Family Hotel in Cleveland
#10 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Cleveland Downtown staff and other travellers.
17 questions
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Questions? Get answers from Hilton Garden Inn Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for city view on a top floor if possible”
 of 5 bubbles jdroadking, 24 Feb 2017 | Read review
“If there is more than two in your room, get the 2 queen bed 1bedroom suite to provide some space for privacy....same price!”
 of 5 bubbles FarmGirl436, 6 Feb 2017 | Read review
“Mine was 710, not a grand view but I slept when I went to room, no noises period.”
 of 5 bubbles EdW857, 21 Jan 2017 | Read review
“Slept soundly in street facing room, guests park in & out all night in the back.”
 of 5 bubbles Mandarinlady, 20 Nov 2016 | Read review
“Just ask them.”
 of 5 bubbles 47dent, 23 Oct 2016 | Read review
5 of 5