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Hilton Garden Inn Cleveland Downtown

1,588 reviews
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Traveller (140)
Room & Suite (106)
Pool & Beach (23)
Overview
  • Excellent47%
  • Very good34%
  • Average13%
  • Poor4%
  • Terrible2%
Travellers talk about
“progressive field”(255 reviews)
“front desk”(209 reviews)
“indians game”(94 reviews)
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn Cleveland Downtown
Special Offer: Double Points, Every Stay
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Rooms
Mar. 6Mar. 7
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,588)Write a Review
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All reviewsprogressive fieldfront deskindians gamebaseball stadiumbreakfast buffetshuttle serviceparking feedirectly across the streetpool and hot tubrock and roll hallfree shuttlewithin walking distancejacobs fieldsporting eventsroom keyroom was clean and comfortablenice stay
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301 - 305 of 1,564 reviews
Reviewed 10 September 2016 via mobile

Needs major updates very badly, from top to bottom. The only positive was the staff. They were friendly and glad to help. It's a shame they work in such a dump. I would change hotels if my stay was more than one evening.

Thank Derek M
Response from HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland DowntownResponded 16 September 2016

Thank you for your kind words in regard to our staff. Please know full renovation scheduled for this fall. Come back and see our new look.

Reviewed 10 September 2016

If you are going to sightsee in Cleveland this is a great location at a fair price. You can walk to most of the best venues, including all sports venues, Rock & Roll Hall of Fame. museums, and lake front.

Review collected in partnership with Hilton Garden Inn
Thank JEFFREY D
Response from HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland DowntownResponded 16 September 2016

Thank you for taking the time to type up a review on your stay with us. And if someone doesn't want to walk we have a complimentary shuttle that runs Monday through Saturday also.

Reviewed 9 September 2016

Staff was friendly rooms need updating Seemed outdated Breakfast was excellent rooms need to be spruced up and get rid of them rugs bathroom needs updating to would like to see a more modern bathtub and shower

Review collected in partnership with Hilton Garden Inn
Thank C7042HWdanielc
Response from HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland DowntownResponded 16 September 2016

Full renovation scheduled for this fall. We are very excited for our new look. Please come back and see.

Reviewed 9 September 2016

While there are certainly more upscale places to to stay in downtown Cleveland, the Hilton Garden In represents a solid value for the price. yet that would not have been enough to make me write this review. After a long drive it was extremely refreshing...More

Thank Joseph D
Response from HGIClevelandDntwn, Guest Relations Manager at Hilton Garden Inn Cleveland DowntownResponded 16 September 2016

Thank you - Thank you!!! So glad you had a 5 STAR stay with us. :)

Reviewed 7 September 2016

I won't say the entire stay was bad, but not what you expect at any Hilton. Our TV went out....called the front desk...and maintenance was there immediately. He unplugged it and said that's what we should do. We did that 3 more times in an...More

Thank JustTravelin24
Response from HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland DowntownResponded 9 September 2016

Sorry for your troubles but we certainly appreciate you giving us another chance when in town next. Please know we have a full renovation scheduled this fall so please come back and see our new look.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$102 - US$207 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Cleveland
#7 Romantic Hotel in Cleveland
#10 Business Hotel in Cleveland
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$102 - US$207 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Cleveland
#7 Romantic Hotel in Cleveland
#10 Business Hotel in Cleveland
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (140)
Room & Suite (106)
Pool & Beach (23)
Dining (14)
Amenities (8)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Kacci S
7 December 2017|
Answer
Response from kelrodjr | Reviewed this property |
Breakfast is NOT included with the price of the room. I believe breakfast it $12 a person. I would call to confirm price. Hope that helps.
1
Vote
keith j
5 December 2017|
AnswerShow all 4 answers
Response from trippedout1963 | Reviewed this property |
Hotel can address this question.
0
Votes
Earl M
17 October 2017|
AnswerShow all 3 answers
Response from HGIClevelandDntwn | Property representative |
Less than 10 minutes car ride.
0
Votes
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Room Tips
"The high floor has a nice view!"
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"Our room was located in just the right place"
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"I presume x12 and X18 rooms flank the elevator so you may not want to stay in those if noise is a problem."
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"stadium side allows for city view."
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