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Cleveland Marriott Downtown at Key Center

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Traveller (234)
Room & Suite (149)
Pool & Beach (7)
Overview
  • Excellent54%
  • Very good34%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“rock and roll hall”(145 reviews)
“great hotel”(80 reviews)
“corner room”(52 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Heated pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
Additional information
Offers from Cleveland Marriott Downtown at Key Center
Special Offer: Advanced Purchase
Hotel deals
Offers from Cleveland Marriott Downtown at Key Center
Special Offer: Advanced Purchase
Hotel deals
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Rooms
Sep. 30Oct. 1
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,072)
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1,052 results
Traveller rating
542
368
99
25
18
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Time of year
LanguageEnglish
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542
368
99
25
18
Show reviews that mention
All reviewsrock and roll hallgreat hotelcorner roomwithin walking distanceconvention centerthe concierge loungehall of famevalet parkingbrowns stadiumpublic squarebreakfast buffetwarehouse districtlake erieself parkwould stay here againfootball stadiumhotel bar
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1 - 5 of 1,052 reviews
Reviewed 2 days ago

I would give this a 5, except we had one poor experience. We reserved and paid for concierge level, but it took two tries to get a key for it, after being told we did not qualify (our room rate automatically qualified). Plus, the lounge...More

Thank Timothy D
Reviewed 4 days ago via mobile

Marriott's key center is the best place to stay in Cleveland downtown. The lake views are Awesome. The bar, is good and well stocked. Good fine restaurant on site.24 hour Room service, of course the trade mark Marriott bed, excellent staff, convenient location to area...More

Thank Harold T
Response from Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key CenterResponded 2 days ago

Thank you for choosing to stay with us. We are thrilled you enjoyed your stay with us. We hope you choose to stay with us next time you are in Cleveland.

Reviewed 1 week ago

I was very impressed with the service in this hotel. The lady that ran the breakfast service in the concierge lounge was friendly, helpful and clearly had a commitment to providing an excellent customer experience. Front desk was also very helpful. There was a lot...More

Thank Tracy R
Response from Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key CenterResponded 6 days ago

Thank you for choosing to stay with us. We are thrilled you enjoyed your stay with us. We hope you choose to stay with us next time you are in Cleveland.

Reviewed 1 week ago

Well located in Cleveland with easy access to riverfront, Rock and Roll Hall of Fame. The hotel public rooms are undergoing some refurbishment at the moment and perhaps the rooms will follow. Our room was fine; the standard Marriott comfort but in the older style....More

Thank PJL1952
Response from Shauna S, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key CenterResponded 1 week ago

Thank you for choosing to stay with us. We are thrilled you enjoyed your stay with us. We hope you choose to stay with us next time you are in Cleveland.

Reviewed 3 weeks ago

I have stayed in this hotel many times as I like it a lot, the rooms are comfortble and the staff is very helpful and walsk the extra mile. Now it was under construction so it felt a bit sleepy with some sevices closed.

Thank Ankan44
Response from Shauna S, Exceutive Assistant to the General Manager at Cleveland Marriott Downtown at Key CenterResponded 2 weeks ago

Thank you for the gift of feedback. We are excited to be opening all of our new space and look forward to sharing it with you when your travels bring you back to Cleveland. Thank you for your continued loyalty.

View more reviews
About
Description
Experience style, sophistication and an ideal setting at newly revitalized Cleveland Marriott Downtown at Key Center. Our hotel in Cleveland, Ohio features accommodations with sleek furnishings, in a perfect ...More metropolitan locale that acts as an elegant retreat. Look out from our hotel and enjoy stunning views of Lake Erie and the city skyline. Nearby, explore exciting destinations including Browns Stadium, Progressive Field and the Rock & Roll Hall of Fame. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Air Conditioning
Banquet Room
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Free High Speed Internet (WiFi)
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Hotel Style
Romantic
,
Business
,
Onsen
,
Family
,
Luxury
Room types
Non-Smoking Rooms
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Business
,
Onsen
,
Family
,
Luxury
Room types
Non-Smoking Rooms
Number of rooms
400
Price range
US$182 - US$530 (Based on Average Rates for a Standard Room)
Also Known As
Marriott Cleveland Downtown At Key Hotel Cleveland
,
Key Center
,
Cleveland Marriott Downtown At Key Center Ohio
Location
United States > Ohio > Cleveland
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Business
,
Onsen
,
Family
,
Luxury
Room types
Non-Smoking Rooms
Number of rooms
400
Price range
US$182 - US$530 (Based on Average Rates for a Standard Room)
Also Known As
Marriott Cleveland Downtown At Key Hotel Cleveland
,
Key Center
,
Cleveland Marriott Downtown At Key Center Ohio
Location
United States > Ohio > Cleveland
Photos
Traveller (234)
Room & Suite (149)
Pool & Beach (7)
Dining (3)
Nearby
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Questions & Answers
Ask a question
Kristine O
May 23, 2018|
Answer
Response from Jane B | Reviewed this property |
Yes, I believe they did.
0
Votes
Chandra S
January 11, 2018|
AnswerShow all 3 answers
Response from 61elc | Reviewed this property |
I am not sure Sorry
0
Votes
LoriCWV
November 24, 2017|
AnswerShow all 6 answers
Response from Howbar | Reviewed this property |
There is a $25-30 charge per day. The underground parking garage is about a block away with a connection to the hotel.
1
Vote
Room Tips
"The architecture views are priceless"
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"Our room did not face the lake. Good view of the government building, which looks very nicely lit at night..."
Read review
"The upper floors are very nice, and please be mindful they are undergoing some renovations to upgrade and..."
Read review
"Love the location"
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