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Cleveland Marriott Downtown at Key Center

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Traveller (228)
Room & Suite (120)
Pool & Beach (7)
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Overview
  • Excellent53%
  • Very good35%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“rock and roll hall”(145 reviews)
“corner room”(52 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Offers from Cleveland Marriott Downtown at Key Center
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,044)
There are newer reviews for Cleveland Marriott Downtown at Key Center
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529
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94
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17
Show reviews that mention
All reviewsrock and roll halldavid's restaurantcorner roomgreat hotelwithin walking distanceconvention centerthe concierge loungebrowns stadiumhall of famevalet parkingpublic squarewarehouse districtbreakfast buffetlake erieself parkwould stay here againfootball stadium
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21 - 25 of 1,025 reviews
Reviewed December 22, 2017

Enjoyed the service, the beds were comfortable and the staff did a really good job. I would totally recommend it as it is clean and well managed. The rooms are a good size and the bathroom is fine. It is slightly out dated and needs...More

Thank Nadia A
Reviewed December 20, 2017

I'm going to start with the bad, because there was only a little of it. As others have noted, the lobby was under construction and we had to find our way to the temporary registration desk on the 4th floor. It would have been nice...More

1  Thank tallguy3268
Reviewed December 8, 2017 via mobile

This was our third visit to Cleveland. This time for my birthday. Front desk was very nice and arranged to bring birthday cake to our room. While that is very nice they really should check if there are any dietary issues. My husband was thrilled...More

Thank SandraR2010
Response from ClevelandMarriottKey, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key CenterResponded December 11, 2017

Dear SandraR2010, I wanted to thank you for sharing your review on our hotel in Cleveland, and wish you a happy belated birthday! Through feedback and reviews like yours, we are able to improve upon service and product opportunities. On behalf of the hotel, I...More

Reviewed December 7, 2017

This is a full service Marriott but it is undergoing lobby remodeling which limits the restaurant and shop offerings. The rooms are comfortable although the bathroom and sink area are a little dated. The sink is next to the front door and offers no privacy...More

Thank ahijado2
Response from ClevelandMarriottKey, Executive Assistant to the General Manager at Cleveland Marriott Downtown at Key CenterResponded December 11, 2017

Dear ahijado2, Thank you for taking the time to share your feedback regarding a recent stay with us at the Cleveland Marriott Downtown at Key Center. While I'm happy to see that a portion of your stay was well received, I'm disappointed that we were...More

Reviewed December 3, 2017 via mobile

My wife and I stayed here for our fourth wedding anniversary. We were in town to see a show and stayed here since they offered a Rock and Roll Hall of Fame package. They are currently doing renovations on the hotel. Upon check-in we went...More

Thank Chas M
Response from Hartmut O, General Manager at Cleveland Marriott Downtown at Key CenterResponded December 7, 2017

Thank you for your kind review and congratulations to your anniversary on behalf of the entire team. We look forward to welcoming you back once our space has been reinvented very soon.

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$184 - US$477 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Cleveland
#1 Romantic Hotel in Cleveland
#2 Green Hotel in Cleveland
#3 Family Hotel in Cleveland
Room types
Non-Smoking Rooms
Details
Price range
US$184 - US$477 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Cleveland
#1 Romantic Hotel in Cleveland
#2 Green Hotel in Cleveland
#3 Family Hotel in Cleveland
Room types
Non-Smoking Rooms
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Traveller (228)
Room & Suite (120)
Pool & Beach (7)
Dining (3)
Business Centre & Event Rooms (5)
Questions & Answers
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Kristine O
May 23, 2018|
Answer
Response from Jane B | Reviewed this property |
Yes, I believe they did.
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Chandra S
January 11, 2018|
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Response from 61elc | Reviewed this property |
I am not sure Sorry
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LoriCWV
November 24, 2017|
AnswerShow all 6 answers
Response from Howbar | Reviewed this property |
There is a $25-30 charge per day. The underground parking garage is about a block away with a connection to the hotel.
1
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Room Tips
"I always ask for upper floors. Much quieter"
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"Ask about construction"
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"Corner room was nice with lots of windows! We were on the 9th floor and had a view of the stadium & Lake..."
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"High floors are quieter. Concierge loungs is on 20th floor."
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