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Cleveland Marriott Downtown at Key Center

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Cleveland Marriott Downtown at Key Center
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915 Reviews from our TripAdvisor Community

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There are newer reviews for Cleveland Marriott Downtown at Key Center
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Showing 899: English reviews
Reviewed 28 September 2014

Good hotel, not really distinctive, but it's clean and safe. There are nicer hotels in the area, but you could also certainly do worse. The bar and restaurant are good, and it's across the street from the convention center.

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Helpful?
Thank Anniebananie200
Hopewell, New York
Reviewed 22 September 2014

We stayed here for a Browns game. We got in pretty early on Saturday and I was expecting to just drop our bags off and return to checkin later. After a few minutes of checking we were informed that there was a room ready on the concierge floor so we went up to floor 20 and got settled in. The...

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Thank optiman32
churchville, NY
Reviewed 21 September 2014

We spent one night here this past weekend. The wifi is expensive. Many of today's hotels offer that for free and we thought this one looked nice so the amenities would be great. The rooms were nice and comfortable. We had our son on a rollaway and asked for extra blankets. We called down twice after waiting a good hour....

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1Thank DarDar B
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay. I express my deepest apologies to you regarding the request for extra towels and extra blankets. I appreciate your patience during the time it took the staff to deliver the items. Unfortunately, the parking garage is owned and operated by a Third Party Company. I have...

Bloomfield Hills, Michigan
Reviewed 21 September 2014

I hadn't been here in 7 years, but the experience was really the best this time just like 7 years ago. The location couldn't be better, the service couldn't be better and the food in their restaurant was outstanding. We really enjoyed the salmon and the steak.

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Helpful?
Thank HyattHilton
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you choosing the Cleveland Marriott again. I am happy to hear that your experience was great, just like 7 years ago. I will be sure to pass along the praise to our Chef and Culinary team regarding the salmon and the steak. I enjoy both as well. We look forward to having you back as our guest in the...

Cincinnati, Ohio
Reviewed 19 September 2014 via mobile

This hotel is centrally located directly across the street from the Convention Center. It was very well organized, quiet despite being almost sold out and did everything they could to accommodate me with early check-in. I never ate at the restaurant, but it was constantly crowded. Overall, I don't think you can go wrong here.

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Thank ProfessorVacation
Sun City, Arizona
Reviewed 16 September 2014

We stayed here to attend an event being held at the "Q". The hotel is within easy walking distance of the "Q" as well as many places to eat. We arrived late and were greeted by friendly clerks on duty, check in was fast and easy. The room was very nice and clean, the bed was nice and easy to...

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Thank Phil E
Cincinnati, Ohio
Reviewed 13 September 2014 via mobile

I stayed at the Marriott Key Bank for one night for business. We pulled up and had to valet as we did not see a parking garage anywhere. I am sure there is one, we just didn't see it. Valet is $25 I think. Check-in was very quick and easy. Staff were great. The room was very nice and very...

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3Thank KatStew
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for the positive guest comments. I am happy to hear that the staff was great and that I was able to help get your dress back to you in a timely manner. We let our Engineering team know about the heat issue from the room you stayed in and I apologize for that. We appreciate and thank you...

Tidewater Virginia
Reviewed 12 September 2014

I cannot remember when we last stayed in a Marriott, but this turned out to be a very pleasant surprise. The hotel was completely full being Labor Day weekend, the air show, and numerous weddings. But the staff was a delight and we even snagged a lake is room. The room was nicely furnished, had a really good shower, and...

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1Thank eastcoastvoyager
Whitmore Lake, Michigan, United States
Reviewed 12 September 2014

The room was perfectly fine. What I did not appreciate was paying just over $300 for one night (with taxes) and then being asked to pay an additional $16.95 for the benefit of internet access. I know this is still standard for some places, but it really irks me.

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Helpful?
Thank Kyle S
ClevelandMarriottKey, Front Office Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Good Afternoon Kyle, Thank you for choosing the Cleveland Marriott at Key Center. I appreciate your patience with the internet charges to your room, I aplogize for the inconvenience. I am more than happy to adjust the $16.95 and send you an updated receipt, please let me know your last name, my email is below. Thank you for your feedback...

somewhere deep in Ohio
Reviewed 11 September 2014

Stayed here for a couple of nights for a family get-together. Had corner room on 17th floor with excellent view of lake, etc. Seemed to be one of the cleanest hotel rooms in which we have ever stayed. The king-sized bed was very comfortable. HVAC was quietly excellent. Food in hotel's restaurants was above average for hotel fare (made to...

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Thank JaneRussel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 

Additional Information about Cleveland Marriott Downtown at Key Center

Address: 127 Public Sq, Cleveland, OH 44114-1217
Region: United States > Ohio > Cleveland
Price Range: $231 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio
Hotel Style:
#1 Romantic Hotel in Cleveland
#1 Business Hotel in Cleveland
#1 Green Hotel in Cleveland
#4 Family Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Cleveland Marriott Downtown at Key Center staff and other travellers.
16 questions
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Questions? Get answers from Cleveland Marriott Downtown at Key Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 2417 has a great view of Browns Stadium and Lake Erie.”
 of 5 bubbles AMagone, 5 Dec 2016 | Read review
“The hotel was pretty quite all around even with football crowd in the City”
 of 5 bubbles lilnation, 8 Nov 2016 | Read review
“Ask for a top floor in a quiet location”
 of 5 bubbles snowtrooperone, 30 Oct 2016 | Read review
“Ask for lake view. We were on a corner, with windows on 2 sides.”
  • more windows and city view behind closed curtains
  • lake view
  • Great view
 of 5 bubbles W1nterBaby, 12 Oct 2016 | Read review
“Corner room is awesome!!!!”
 of 5 bubbles 581carmar, 7 Oct 2016 | Read review
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