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2017-11-26 2017-11-27
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    Cleveland Marriott Downtown at Key Center

    1360 W Mall Dr, Cleveland, OH 44114-1300
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    2017-11-26 2017-11-27
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    Traveller (206)
    Room & Suite (100)
    Pool & Beach (7)
    • Excellent55%
    • Very good34%
    • Average8%
    • Poor2%
    • Terrible1%
    Travellers talk about
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Airport Transportation
    Room Service
    Family Rooms
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    3.5 Star Hotel
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    Special Offer: Rock Hall Package
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    Nov 26Nov 27
    1 room, 2 adults, 0 children
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    Reviews (1,016)
    There are newer reviews for Cleveland Marriott Downtown at Key Center
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    441 - 445 of 998 reviews

    Reviewed 18 August 2014

    If you want to be close to all the action and get a good night sleep, this is the hotel to stay in! We stayed in room 1609 which is a corner room with a beautiful view of the city. Very comfortable king bed and...More

    1  Thank Ratschfamily
    Reviewed 17 August 2014

    We just returned from Cleveland after spending eight nights at this property, as they were a host hotel for Gay Games nine. In eight nights, you pretty much get to see it all and can really judge a hotel's karma. I thought they did a...More

    2  Thank bernie052
    Response from ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key CenterResponded 25 August 2014

    Thank you for taking the time to share your positive comments about your recent stay. I will be sure to pass along your comments with Gabi and the rest of the team. It was such a joy to have Cleveland host the Gay Games, it...More

    Reviewed 17 August 2014

    Checked in late afternoon and we were given upgrade to a lovely suite. Great room, great view...or so we thought. EARLY the next morning (6:30 am) we started to hear chairs scraping on the floor directly above us and it lasted until 9:30 am. Turns...More

    1  Thank lisa829
    Response from ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key CenterResponded 18 August 2014

    Thank you for taking the time to share your feedback regarding your recent stay. I express my deepest apologies to you regarding the noise, key and service issues you expressed concerns about. I can assure you guest experience is one of our top priorities. I...More

    Reviewed 16 August 2014 via mobile

    In service and hospitality, the gold medal goes to the housekeeping staff for ensuring my room was clean and comfortable my entire trip. In the culinary category, tied in first place is Duke's and David's, both serving up excellent food and service. And in the...More

    Thank SBOCC_Steve
    Reviewed 12 August 2014 via mobile

    the marriott never really disappoints. Adam at the desk was great in getting me a lake view room. Smaller rooms than I used to for the marriott. Breakfast on the Saturday was a disaster. We say 15 minutes before we were even approached for coffee...More

    Thank Kathy P
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    Awards & Recognition
    GreenLeadersSilver level
    Certificate of Excellence
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Meeting Rooms
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Airport Transportation
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Heated pool
    • Indoor pool
    • Price range
    • US$155 - US$295 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Business Hotel in Cleveland
    • #1 Romantic Hotel in Cleveland
    • #2 Green Hotel in Cleveland
    • #4 Family Hotel in Cleveland
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 400
    • Reservation Options
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    • Location
    • United States >
    • Ohio >
    • Cleveland
    • Also Known As
    • Marriott Cleveland Downtown At Key Hotel Cleveland ,
    • Key Center ,
    • Cleveland Marriott Downtown At Key Center Ohio
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    Traveller (206)
    Room & Suite (100)
    Pool & Beach (7)
    Dining (3)
    Hotel & Grounds (117)
    Bathroom (18)
    Business Centre & Event Rooms (10)
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    Ask a question
    Questions & Answers
    Annie B
    20 July 2017|
    AnswerShow all 2 answers
    Response from HockeyMom365 | Reviewed this property |
    We were there June30-July 3 and it was still closed for renovations. The concierge club closes on the weekends.
    Vina C
    3 March 2017|
    AnswerShow all 7 answers
    Response from Lisa A | Reviewed this property |
    I am not sure.
    3 November 2016|
    Response from Mitzi301 | Reviewed this property |
    The stadium is literally around the corner and down the street. I think it took us maybe ten minutes to walk that way.
    Room Tips
    "Get a room on a higher floor"
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    "Get room facing the Lake!"
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    "Treat the desk staff like you'd like to be treated when you're at work"
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    "The lower number rooms are closer to the elevator and you may hear some elevator / foot traffic."
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