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My boyfriend and I stayed here while attending an Indian's game - the hotel has a great location ~5 minute walk to the stadium. Our room was clean and comfortable, the staff checking us in was great. We arrived at 11am and had no problem...More
I'm not one to give hotels a 5* review but our recent stay at the Westin in Cleveland hit all the high notes.
If you're not a SPG member I'd highly recommend you join before your stay. We booked on the SPG website and had...More
Response from Bob M, General Manager at The Westin Cleveland DowntownResponded 2 weeks ago
What an awesome review and thank so much for taking the time to share your experience. We look forward to your return stay so we can "wow" you again!
Stayed three nights for a conference, which was held at the hotel and is the perfect place for one. Great details abound, the room was large, clean, beautifully appointed and includes a little refrigerator. The doorless shower with its bright tiles reminded me of one...More
The hotel itself was nice but the lack of service was a huge let down. From waiting for someone to answer the phone after 20 rings only to be barked at and transferred to an office that was closed for the day (for a stay...More
Response from Bob M, General Manager at The Westin Cleveland DowntownResponded 1 week ago
I do apologize that you had a disappointing time with us. I have shared your comments with our team leaders and can assure you this is not the norm and will not happen again should you return.
Thank you for taking the time...More
Is a bit dated and not as great as the normal Westin experience but a solid stay. The club level is not really worth it. It's ok but the breakfast is much like a holiday inn express.
If you can't stay at the ritz or...More
Additional Information about The Westin Cleveland Downtown
Address: 777 St. Clair Avenue NE, Cleveland, OH 44114-1711
Location: United States > Ohio > Cleveland
Price Range:US$145 - US$426 (Based on Average Rates for a Standard Room)
Hotel Class: 4 star
Number of rooms: 484
Awards & Recognition
Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Things to do
Fitness Centre with Gym / Workout Room
US$145 - US$426 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#2 Family Hotel in Cleveland
#4 Romantic Hotel in Cleveland
#4 Business Hotel in Cleveland
#5 Luxury Hotel in Cleveland
Non-Smoking Rooms ,
Number of rooms
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The hotel is fairly new. It was another brand prior to Westin buying it and gutting it. It is nice and comfortable, newer and clean. Great staff and great lake views. The restaurant is very good, AND very expensive (I... More
The hotel is fairly new. It was another brand prior to Westin buying it and gutting it. It is nice and comfortable, newer and clean. Great staff and great lake views. The restaurant is very good, AND very expensive (I dropped $150.00 for a steak, a few sides and a few glasses of wine. Breakfast is reasonable. Enjoy.
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"LOUD parties on 6th floor so if you are there for a quiet rest, the higher the better."