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The Westin Cleveland Downtown

Westin.comUS$159*
View Deal
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$199*
US$159*
US$199*
US$199*
US$159*
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The Westin Cleveland Downtown
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937 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Cleveland Downtown
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Showing 928: English reviews
Toronto, Canada
Reviewed 9 July 2016

Nice location within walking distance to everything. Nice view of the lake. But the major selling point is the wonderful staff. Front desk was quick and very pleasant. Valet excellent! Can't say enough about the staff. Went of the restaurant the urban farmer for breakfast, very delicious! And again great service. Toronto customer service has a lot to learn from...

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Helpful?
Thank Jessica H
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Jessica H, Thank you for your kind words regarding our staff. I'm glad that you had such a wonderful time while staying with us and enjoyed our wonderful baseball stadium. Looking forward to your next visit. Be well, Bob Megazzini General Manager

Reviewed 6 July 2016 via mobile

What a great entrance to the hotel. Inside is almost a museum or art gallery. Great lighting from old discarded lightbulbs, and great sculptures all around. Room with a view of flooded streets. Lightning strikes. View of the lake, boring, when this much rain falls. Great room, waterproof.

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Helpful?
Thank Mikethenailer
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Mikethenailer, I appreciate your kind words regarding our property. I understand that weather can be a hindrance however, the rain was much needed. Hoping the next time you stay the weather is more desirable. Be well, Bob Megazzini General Manager

Norcross, Georgia
Reviewed 5 July 2016

This is the 2nd time we've stayed here in the last year. The first time was a little disappointing, but this time all was great. Service and room were excellent. Definitely what you would expect from a Westin.

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Helpful?
Thank KatsuJK
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear KatsuJK, Thank you for giving us another opportunity to provide you the superior service you deserve. I hope that you will come back for many times to come. Be well, Bob Megazzini General Manager

Hemlock
Reviewed 5 July 2016 via mobile

We loved everything about this hotel. Walking distance to the rock hall, several great restaurants, and even a Catholic Church that we attended for Sunday morning mass. Get the executive club lounge if you can. The breakfast and appetizers are worth every penny, and the employees were all very friendly. They were more than accommodating when we walked in after...

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Helpful?
Thank hemlockmommy
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear hemlockmommy, So glad that you enjoyed your stay and were able to enjoy the many amenities our property has to offer, including our Executive Club Lounge. Looking forward to your next visit. Be well, Bob Megazzini General Manager

Chicago
Reviewed 4 July 2016

We had a great view of the waterfront. As an SPG, contrary to the experiences of other travelers my wi-fi was free and worked (altho they were not wild that I did not book directly with them, and said they made an exception). The fitness room was extensive, altho noisier than I prefer. We parked free on the street nearby,...

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Helpful?
Thank ChiMagMile
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear ChiMagMile, Thank you for taking the time to share your experiences regarding your stay, I appreciate your feedback. I do hope you come to stay with us again. Be well, Bob Megazzini General Manager

Long Island, NY
Reviewed 3 July 2016

Front desk was super! Very helpful and knowledgable. Valet staff very accommodating! Enjoyed our one stay - close to 4th and all the restaurants. Walked to the ballpark and convention center. Would definitely stay here again.

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Helpful?
Thank ncnags
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear ncnags, So glad that you had a good time and want to stay with us again! I hope that you return soon. Be well, Bob Megazzini General Manager

West Chester, Pennsylvania
Reviewed 3 July 2016

Valet service was good upon arrival. Be sure to show your AARP when checking in to get fee waived for parking. The front desk is always busy with usually one maybe two people manning the desk. The lobby is very dark inside and the air conditioning is very chilly throughout the entire building. We upgraded for Club room. Our view...

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Helpful?
Thank dbkpenn
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear dbkpenn, It was nice to read that you enjoyed your time with us and I appreciate your comments regarding our location and amenities. I look forward to your return visit. Be well, Bob Megazzini General Manager

Hillsborough, New Jersey
Reviewed 1 July 2016

Visited Cleveland in June for the Transplant Games of America. Easy check in for two rooms on the concierge level for six days. Lobby was modern and clean. Front desk was friendly and very helpful. The bar in the restaurant worked well for our group. Didn't eat in the restaurant, so can't comment on that. Had a king for me...

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Helpful?
Thank njritraveler
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear njritraveler, Thank you for your feedback as guest feedback is the best way for us to improve our customer's experience. Be well, Bob Megazzini General Manager

Reviewed 29 June 2016

Was denied a room key and had to stay in the lobby, because my wife and I have different last names. In what century do these people live? There is no other solution you can come up with. I can't recommend this hotel!

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Helpful?
Thank John D
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear John D, I do apologize for the inconvenience you may have incurred. However, our guest security is by far our most important goal. Had your name been added to the reservation, or at check-in, there would not have been an issue. Nevertheless, it's unfortunate that our teams were not communicated with that you were also on the room reservation,...

St. Petersburg, Florida
Reviewed 28 June 2016

I booked 2 rooms months ago for a wedding. The person I reserved with really screwed it up. I thought it was fixed. We came in for the weekend for a wedding. At check in, they said my credit card wouldn't work so I gave them another one. I then found out they authorized both of my cards. One only...

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Helpful?
Thank lafisher59
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear lafisher59, Thank you for taking the time to share you comments regarding your stay. I do apologize that your check in was not flawless and that you seem to have experienced some frustration. If your incidental charges, parking, were not adjusted at check out, please contact my assistant, Melissa Horvath at 440.730.4251 and she will adjust the necessary charges....

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more   less 

Additional Information about The Westin Cleveland Downtown

Address: 777 St. Clair Avenue NE, Cleveland, OH 44114-1711
Region: United States > Ohio > Cleveland
Price Range: $192 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Cleveland Downtown 4*
Number of rooms: 484
Reservation Options:
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Also Known As:
Crowne Plaza Cleveland
Cleveland Crowne Plaza
The Westin Cleveland Downtown Ohio
Hotel Style:
#2 Family Hotel in Cleveland
#3 Luxury Hotel in Cleveland
#4 Business Hotel in Cleveland
#4 Romantic Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Cleveland Downtown staff and other travellers.
23 questions
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11 months ago
Chicago, Illinois
Alliance, Ohio
1 month ago

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Questions? Get answers from The Westin Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 9th floor certainly was quiet.”
Schoffpa, 20 Apr 2017 | Read review
“Corner room with a view!”
johnsC1927DK, 16 Apr 2017 | Read review
“Higher up is best for views- we faced north towards lake and it was quiet too with good views.”
BeachGirl711, 10 Apr 2017 | Read review
“We had a nice view of the lake on floor 21.”
thumbsdownletdown, 4 Apr 2017 | Read review
“The wifi is free but not very reliable.”
401travisc, 26 Mar 2017 | Read review
5 of 5
Westin.com
US$159* /night
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Booking.comUS$199
TripAdvisorUS$159
TravelocityUS$159
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Prices are for 1 room, 2 adults
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