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The Westin Cleveland Downtown

Westin.comUS$99*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$219*
US$99*
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US$199*
US$199*
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The Westin Cleveland Downtown
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965 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Cleveland Downtown
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Showing 956: English reviews
Wooster, Ohio
Reviewed 2 August 2016

My husband and I stayed at the Westin on a Saturday night which we expected to be busy, but it was a little chaotic. Several weddings were either happening in the hotel or several wedding parties were staying at the hotel. The lobby was full of wedding go-ers and the valet was running around like crazy. We had to hop...

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Helpful?
Thank TheSilvers2015
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear TheSilvers2015, Thank you for sharing your comments with us. We can only continue to get better with the help of guests like you who take the time to share with us. I do hope you come to stay with us again and have an even more enjoyable time. Be well, Bob Megazzini General Manager

Reviewed 1 August 2016 via mobile

From the moment we arrived we were treated well. The doorman, Bobby, was friendly and willing to help us with our luggage. We only had 2 bags so we thanked him and let him know we were okay with taking them inside. (There was a group arriving and we knew that Bobby and other staff would be busy enough.) When...

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Helpful?
Thank cassidy4970
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear cassidy4970, Thank you so much for sharing such a wonderful detailed review. I am happy to read that you had such an enjoyable time while with us and enjoyed so many of the amenities our property has to offer and our wonderful city. We look forward to being your host again soon. Be well, Bob Megazzini General Manager

San Antonio, Texas, United States
Reviewed 30 July 2016 via mobile

In the past Cleveland was lacking luxury hotels but I'm so happy I tried this one. The lobby and bar area are beautiful and so are the the rooms. The hotel is modern, clean, and luxurious. I had a room with 2 queen beds and a city view. The bathroom was great and the walk in shower was beautiful but...

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Helpful?
Thank Jamie Z
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Jamie Z, Thank you for taking the time to share your experience with us. Please feel free to contact either myself or my assistant, Melissa Horvath, at 440.730.4251 if you have not received your property or no response. We look forward to hosting you again soon. Be well, Bob Megazzini General Manager

Redford, Michigan
Reviewed 30 July 2016 via mobile

We were passing through Cleveland and got this hotel when we booked on Hotwire. The hotel was good for what we paid for the short amount of time we where there. We didn't get to use any of the amenities so cant comment on them. Check in was quick with a small line. The location is fantastic. A 10 minute...

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Helpful?
Thank Stephanie B
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Stephanie B, Thank you for sharing your comments and experience with us. I do apologize that you were inconvenienced by the barking dog and that it interrupted your stay. However, I hope you do stay with us again soon. Be well, Bob Megazzini General Manager

Cleveland Heights, Ohio
Reviewed 29 July 2016

My BFF Mary and her husband John had this incredible PENTHOUSE suite setup through the amazing JESSICA and our bellmen BOBBY. We had a great night out downtown and then kicked back in this 2 bedroom, 3 bathroom suite with views of Lake erie and east to west lake shoreline. Incredible digs! COOL-Artwork- furnishings-dining area- kitchen suite. AMazing MAster suite...

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Helpful?
Thank LauraNDM
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear LauraNDM, So awesome to read that you had an amazing time while staying with us. Looking forward to your next visit. Be well, Bob Megazzini General Manager

Cleveland, Ohio
Reviewed 25 July 2016

I've stayed twice at this hotel. Not by my choice, but because both events I attended were held there with discount group rates for the room. My first stay & encounter with staff was not the greatest. Not only was I shuffled from person to person via phone, the manager at the time was not pleasant or tried to be...

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Helpful?
Thank nfmom2
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear nfmom2, Thank you for your detailed comments regarding your stay. We appreciate that you took the time to share with us your experience. I do hope that you will come to stay with us again soon. Be well, Bob Megazzini General mangaer

Atlanta, Georgia
Reviewed 24 July 2016 via mobile

We frequent the Westin hotel,when we travel!!I must say the valet team was amazing. The young lady who assisted us Tiffani was great,she helped unload our vehicle and entertained are son as we checked the vehicle,departure was fast as well. Again with Tiffani and Desmond helping us. The front desk staff always pleasant and our room was excellent. I would...

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Helpful?
Thank tyrin_Harris
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear tyrin_Harris, Thank you so much for your kind comments and wonderful review. We look forward to your next stay with us. Be well, Bob Megazzini General Manager

Brick, New Jersey
Reviewed 24 July 2016

My wife, Grand Daughter and I visit Cleveland for the first time to visit the Rock & Roll Hall of Fame which was absolutely great. There are many hotels in the downtown area but the one that looked to be most interesting was the Westin Downtown. This hotel is top shelf, friendly employees, went out of their way to help...

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Helpful?
Thank Keith K
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Keith K, So glad we could help make your first trip to Cleveland a success and create some great memories for you, your granddaughter and wife! We hope you will come back again soon. Be well & rock on! Bob Megazzini General Manager

Marina del Rey, California
Reviewed 23 July 2016

I had a beautiful view of the park and the lake from my room and the hotel was clean with plenty of food options. They also offer complimentary coffee downstairs which is always a plus when you are on a work trip!

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Helpful?
Thank dmt06d
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear dmt06d, Thank you for taking the time to share your comments regarding your stay. We hope to be your host again soon. Be well, Bob Megazzini General Manager

Indianapolis, Indiana
Reviewed 23 July 2016

Having never visited Cleveland, Ohio before, I was somewhat anxious when we decided to stay at the Westin Hotel in the city's downtown. As we drove in, my concerns were alleviated when I saw Lake Erie was only a couple blocks away. I hadn't realized we would be so close to the water and I looked forward to getting a...

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Helpful?
Thank Wade K
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Wade K, WOW! Thank you for an awesome review. We are so glad that you and you companion had such a memorable time not only at our property but also in our wonderful city. We are hopeful as you that the Indians make it to the World Series and you will be able to stay with us again. Be...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more   less 

Additional Information about The Westin Cleveland Downtown

Address: 777 St. Clair Avenue NE, Cleveland, OH 44114-1711
Region: United States > Ohio > Cleveland
Price Range: $228 - $588 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Cleveland Downtown 4*
Number of rooms: 484
Reservation Options:
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Also Known As:
Crowne Plaza Cleveland
Cleveland Crowne Plaza
The Westin Cleveland Downtown Ohio
Hotel Style:
#2 Family Hotel in Cleveland
#4 Business Hotel in Cleveland
#4 Luxury Hotel in Cleveland
#4 Romantic Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Cleveland Downtown staff and other travellers.
23 questions
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11 months ago
Chicago, Illinois
Grayson, Kentucky
over a year ago

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Questions? Get answers from The Westin Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had a lake view on the 22nd floor that was beautiful”
circlearoundtheworld, 19 May 2017 | Read review
“Lunch in Urban Farmer restaurant on the first floor is highly recommended”
youyuanw, 18 May 2017 | Read review
“The rooms on the concierge level are worth the extra cost if you make use of the concierge lounge.”
318pamh, 17 May 2017 | Read review
“Rooms all nice. You can ask for either city or lake view”
237jackj, 17 May 2017 | Read review
“I would ask for a higher floor room if available. The views are excellent!”
606kevinz, 16 May 2017 | Read review
5 of 5
Westin.com
US$99* /night
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Expedia.comUS$199
Hotels.comUS$199
Booking.comUS$219
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Prices are for 1 room, 2 adults
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