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Crowne Plaza Cleveland at Playhouse Square

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Traveller (25)
Room & Suite (71)
Dining (11)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Wyndham Cleveland at Playhouse Square has been re-flagged the Crowne Plaza Cleveland at Playhouse Square. We have just completed a 6.7 million dollar renovation. Our guestrooms have been 100% renovated. We have also renovated our restaurant/bar and the name of our new restaurant is the Ghost Light Grille. The name was chosen in part for the theatre superstition that if a single light was provided when the theatre would be otherwise completely dark, it would give the ghosts inside an opportunity to perform on stage, thus appeasing them so they wouldn't curse the theatre or sabotage the set or production. Our pool & fitness center were 100% renovated. Our lobby includes new artwork, furniture and front desk. We also added a Sundry Shop with snacks, chips, and sodas for convenience.
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Property amenities
Pool
Room service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Meeting rooms
Non-smoking hotel
Sauna
Shuttle Bus Service
Wheelchair Access
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Room features
Air conditioning
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Safe
Family
HOTEL CLASS
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
73Restaurantswithin 0.5 km
20Attractionswithin 0.5 km
159Reviews
137Photos
7Q+A
21Room tips
Traveller rating
  • 93
  • 38
  • 15
  • 7
  • 6
Time of year
Traveller type
Language
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  • English
Popular mentions
Wonderful stay at Crowne Plaza! Room was clean and beautiful and very quiet! The restaurant/bar downstairs had wonderful food, drinks and servers. The hotel shuttle took me to Rock and Roll Hall of Fame and even came and picked me up! The staff helped me arrange transportation
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Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse Square
Responded 2 days ago
Dear Vicki P Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and the best of amenities. We look forward to your next stay with us! Sincerely B.Kubik
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Crowne Plaza was a great hotel. The location was located in the theatre district near shops & restaurants. The staff was helpful and friendly. The rooms were clean and comfortable. Valet parking and shuttle service was also available. Breakfast is available at the hotel wirh an
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Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse Square
Responded 2 days ago
Dear Debbie F Thank you for taking the time to write a review of your recent stay with the Crowne Plaza Cleveland at Playhouse Square. We love reading our guests feedback! We are very pleased to see you enjoyed your time with us and that our location suited your needs during your stay. We hope to be your choice hotel the next time your travels bring you back to Cleveland. Sincerely, B.Kubik
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This is a fantastic hotel. Nearly everything about my stay was great, the room was nice and didn’t smell bad — recently renovated, great location. No complaints. The breakfast buffet could have been better but I got there late so that might be why, and $30 valet parking isn’t
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Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse Square
Responded 1 week ago
Dear SoxWin09, Thank you for choosing the Crowne Plaza at Playhouse Square for your trip to Cleveland. We are so happy to see you enjoyed your time with us, and that you liked the renovations we have done to the hotel. We look forward to welcoming you back for your next getaway! Sincerely, B.Kubik
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Staff was very friendly and helpful. We were able to upgrade. Centrally located to places we wanted to visit. Beds were comfortable. Several restaurants nearby Main reason for staying at hotel, walking distance to Playhouse Square
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Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse Square
Responded 1 week ago
Dear Purple4444, Thank you for reviewing your stay at the Crowne Plaza Cleveland at Playhouse Square. We know how valuable your time is. We are pleased to see you enjoyed your stay with us and our location suited your needs. We look forward to welcoming you back soon! Sincerely, B.Kubik
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Our room was clean and quiet with a very comfortable bed. Shower was good pressure. I was surprised that there was no refrigerator, since we always bring beer or soft drinks and usually have leftovers from dinner. We dined at Ghost Light, the in-house restaurant, prior to
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Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse Square
Responded 2 weeks ago
Dear Tammy G, Thank you so much for your feedback from your recent stay at the Crowne Plaza Cleveland at Playhouse Square. We are pleased to see you enjoyed your stay with us. We want to thank you for the suggestions you provided regarding your room and valet services. We apologize you were not thrilled with your pasta dish in our in house restaurant. We appreciate you bringing this to our attention. We look forward to welcoming you back in the future. Sincerely, B.Kubik
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12345615
What is the distance the shuttle will go? Thank you
They will take you up to 5 miles away.
0 votes
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Does the shuttle take you to the Rock and Roll Hall of Fame?
Yes, the shuttle will take you to the Rock and Roll Hall of Fame.
1 vote
Does the shuttle take you to the Rock and Roll Hall of Fame?
I dont think so.
0 votes
What hours do the shuttles run to on Saturdays?
Yes we provide a shuttle on Saturdays. Hours vary depending on demand. You can call the main line 216-615-7500 the week of or the day of to inquire that days schedule.
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is there a place for smokers?
There are places all around the outside of the hotel for smokers.
0 votes
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12
"The 14th floor is noisy because of the rooftop equipment noise. We spoke with the desk and within 10 mins we had a new room."
"Chandelier room has a great view!!"
"Choose a suit, they are really spacious"
"Self-park and save yourselves a lot of money."
"One of the worst hotel rooms I ever stayed in."
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PRICE RANGE
US$103 - US$277 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
wyndham cleveland at playhouse square hotel clevelandwyndham playhouse squarecleveland wyndham
LOCATION
United StatesOhioCleveland
NUMBER OF ROOMS
203
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