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Hilton Columbus/Polaris

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Traveller (66)
Room & Suite (55)
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Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Set in the thriving Polaris Centers of Commerce, the AAA Four Diamond Hilton Columbus/Polaris hotel offers an elegant stay in an excellent location. Just off Interstate 71 and featuring a complimentary shuttle to and from Port Columbus International Airport (CMH), this Columbus, OH hotel is ideally located near transportation links. The shuttle is available 6:00am to 10:30pm Monday through Friday and 7:00am to 10:00pm on weekends.
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Property amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Shuttle Bus Service
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Value
Family
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
Location
Full view
72Somewhat walkable
Grade: 72 out of 100
26Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
Reviews & more
1,052Reviews
116Photos
11Q+A
100Room tips
Traveller rating
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  • 72
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Popular mentions
This is our hotel of choice when visiting Columbus. Always super clean, very helpful, friendly staff, nice onsite ammenities, close to mall, restaurants, movies, highway. Beautiful hotel. The beds are VERY comfortable with a super large HD tv. Magic mountain for kids is
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Review collected in partnership with Hilton Hotels & Resorts
Response from Nancy H, General Manager at Hilton Columbus/Polaris
Responded 5 days ago
Dear Reviewer, Thank you so much for taking time to write such a great review on the Hilton Columbus/Polaris! We are thrilled to hear that we are your "hotel of choice when visiting Columbus". Glad you enjoyed all our amenities and hope you will choose to stay with us again when your travels bring you back to Columbus. Sincerely, Nancy Howard General Manager
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Hotel's Favourite
Most significant marriage milestones we stay at this property ; this was our 6 year celebration of my proposal ; each time we stay on the Executive Level , this time on Floor 9 ; I particularly ;liked that we were provided 2 breakfast coupons for Sat/Sun and 2 appetizer
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Review collected in partnership with Hilton Hotels & Resorts
Response from Nancy H, General Manager at Hilton Columbus/Polaris
Responded 4 weeks ago
Dear Stephen, Thank you so much for writing such an amazing review on the Hilton Columbus/Polaris! I am thrilled to hear that you choose to stay with us each time you celebrate your "marriage milestones". I thank you for your business and loyalty to our hotel! I am sorry that we had our scheduled bi-annual fire drill test during you stay. I appreciate you being so understanding. We look forward to your next visit! Sincerely, Nancy Howard General Manager
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Very pleased except for a cold indoor pool. Why offer an indoor pool without heating it in the winter?Otherwise, the facility was beautiful and the staff were helpful. Check-in and checkout were easy and quick.
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Review collected in partnership with Hilton Hotels & Resorts
Response from Nancy H, General Manager at Hilton Columbus/Polaris
Responded 1 week ago
Dear Michael, Thank you for taking time to provide feedback on your recent stay with us. I want to apologize for our pool not working properly while you were staying with us. We do have a heated pool and my Chief Engineer is looking into this. We do hope you will still choose to stay with us again when your travels bring you back to the Polaris area of Columbus, OH. Sincerely, Nancy Howard General Manager
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Family friendly hotel. The staff was very helpful with all of our needs. The rooms were clean, spacious, and very comfortable. They provide a complementary shuttle to take you around town with a certain distance. Great friendly service by all staff members.
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Review collected in partnership with Hilton Hotels & Resorts
Response from Nancy H, General Manager at Hilton Columbus/Polaris
Responded 2 weeks ago
Dear Reviewer, Thank you so much for taking time to write such a great review on the Hilton Columbus/Polaris! We are glad you enjoyed your stay and were able to use our shuttle service, which runs within 5 miles of the hotel. We hope you will choose to stay with us again when your travels bring you back to Columbus, OH. Sincerely, Nancy Howard General Manager
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I'm not sure why but we were out all day and our room was not cleaned . The hotel was als VERY NOISY !! The walls between rooms were thin and the halls were full of noisy children . The hotel staff did not seem to care about the noise. We will never stay here again. No room
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Response from Nancy H, General Manager at Hilton Columbus/Polaris
Responded 2 weeks ago
Dear Reviewer, Thank you for your comments regarding your recent stay with us. I appreciate your business and the feedback you provided. I am sorry you were disappointed with your stay. Our goal is your 100% satisfaction and I'm sorry that we failed to achieve this in your visit. I do appreciate your comments as it gives us an opportunity to improve upon our quality and services. I do hope you will consider staying with us again in the future. Sincerely, Nancy Howard General Manager Hilton Columbus/Polaris 614-885-1600
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12345611
Is there a microwave in the room or on the floor?
We do not have microwaves in our guest rooms, but we do have one located in our gift shop which is right next to our front desk lobby area.
0 votes
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how close are you to columus zoo?
I'd say more like 30 mins but you could do the google distance and depends on time of day.
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What type of mattress is on the sleeper sofa?
Hello Scott, Our sleeper sofa is High Point Bedding, model C-11 1P. Please let me know if you have any other questions. Sincerely, Nancy Howard General Manager
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On Saturday and Sunday our Executive Lounge is closed. We do provide breakfast vouchers for our Executive level guest to be used in our Gemini Grille for the breakfast buffet. We also provide a voucher to be used at our Bar@8700 for a complimentary appetizer off our Executive Lounge list of apps along with a complimentary non-alcoholic beverage. We will be close on the 4th of July since this will be an extremely slow day for hotel stays, but vouchers will be provided. Sincerely, Nancy Howard General Manager
1 vote
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123
"Executive lounge is on the ninth floor. If possible, request a room on that floor."
"All the rooms are well appointed and clean. I happened to be on the 6th floor which was very quiet and restful."
"Do not get a room near elevator"
"Rooms to the North (back) and higher floors are good. Rooms consistent throughout hotel."
"Recommend executive level suite - highest 2 floors.Try room 908 -- Beautiful sunrise view."
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PRICE RANGE
US$137 - US$204 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton columbus/polaris hotel columbus
LOCATION
United StatesOhioColumbus
NUMBER OF ROOMS
252
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