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Embassy Suites by Hilton Columbus

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890 Reviews from our TripAdvisor Community

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Showing 883: English reviews
Lima, Ohio
Reviewed 30 June 2016

Although this site is under renovation, the stay was remarkable. Staff very helpful and accommodating. Rooms extremely clean and quiet. We were not impressed with breakfast but since it's a free service we would not complain. Great experience

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Jodi H
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

Thank you for letting us know you enjoyed your stay here. Thank you for your good review and we hope to see you again soon.

Miamisburg, Ohio
Reviewed 30 June 2016

The room was OK, nothing special for the price. The bed was not very comfortable. I ordered extra towels online, but they were not at the room when we got there. I called the front desk and received attitude when I asked for our towels and some extra pillows. Went to dinner and a comedy show, got back about 11:30PM,...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank MDH324
Edmond, United States
Reviewed 30 June 2016

The hotel was under construction, that was not the problem. The problem was that the front desk help was uninterested and unprofessional. They were unwilling to help during check in, tried to give me ONE CARD KEY for my whole family, and then, when the AC was not working in our room, failed to send anyone to repair OR offer...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank John M
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

We're working with our staff to address your concerns and apologize for the inconvenience. It's our goal to ensure guests are comfortable and taken care of and your feedback will certainly help us as we continue to improve.

Destin, Florida
Reviewed 30 June 2016

Loud noises from unannounced renovation and AC not working. Did not offer any solution. Would not rebook. Do not recommend. Will be making a note to myself to call and ask if there is any measure renovation or flooding in that hotel before I book. Just not acceptable

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 777waelm
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

Thank you for your review of your recent experience at our hotel. I am sorry that there were some issues that you were not completely satisfied with. I thank you for your feedback as it is one of the most important tools that allow us to improve the quality of our products and services. We will certainly use your comments...

Avon, United States
Reviewed 30 June 2016

Hotel is under MAJOR renovation and when mentioned to both check in personnel and later the following morning from the general manager the response was confrontational. The manager tracked me down to show me the “under construction” note on his mobile phone. A better response would have been as follows “Sir, I sorry you were not aware of our renovation,...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Greg H
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

We are constantly monitoring the performance of our hotel. Thank you for taking the time to share your experience and for providing us with feedback about your recent stay. Once again, the time taken along with the effort made to share your observations with us is most appreciated and allows us to continually improve and are vitally important in helping...

New York City, New York
Reviewed 29 June 2016

Hotel was full of spackle dust from construction and make my nights sleep horrible. Staff was apathetic to my complaint and didn't even apologize for the terrible stay. Had a presentation for work the next morning that was affected by the bad sleep.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Philip D
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and we will use your comments on our services and amenities as we constantly evolve to best meet and exceed our guests' expectations.

Aurora, United States
Reviewed 29 June 2016

No hotel guest should be subjected to the filth and garbage in this hotel while it's being renovated, much less be charged $$ for a room. The lobby and entire atrium are under major construction (the atrium is down to bare concrete and planks), there is no barrier hiding the construction work, dust, dirt, supplies, or trash, one of the...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Kilig9
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

We apologize that you were not satisfied and that remodeling conditions were an issue. We're working with our staff to address your concerns and apologize for the inconvenience. It's our goal to ensure guests are comfortable and taken care of and your feedback will certainly help us as we continue to improve.

Pittsburgh, Pennsylvania
Reviewed 28 June 2016

Unaware of major restorations. Pool closed and so crowded, we stood to watch our children swim. No seats available for breakfast both days of stay. Police on our floor for complaints. Very noisy neighbors and only 2 elevators were running.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank korenes653
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

Thank you for your review of your recent experience at our hotel. I am sorry that there were some issues that you were not completely satisfied with. I thank you for your feedback as it is one of the most important tools that allow us to improve the quality of our products and services. We will certainly use your comments...

Columbus, United States
Reviewed 28 June 2016

Do not stay here if they are still "under construction". I can tolerate a lot and thought it would be no big deal. It was a HUGE nuisance, not something you should ever be charged full price for. It had signs all over to let them know if you were unhappy with your stay, so I told the young lady...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Denise C
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

I'm so sorry for your poor experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously.

Foxboro, United States
Reviewed 27 June 2016

I arrived to find them Jackhammering the Lobby 8 feet from the check in desk. The clerk acted like nothing was wrong. They didn't even move the check-in area. I was tired from 5 hours of driving and was told the jackhammering would continue until 7pm. The center atrium is a complete dust bowl of cement and dust. I told...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank James M
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

We are constantly monitoring the performance of our hotel. Thank you for taking the time to share your experience and for providing us with feedback about your recent stay. Once again, the time taken along with the effort made to share your observations with us is most appreciated and allows us to continually improve and are vitally important in helping...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Embassy Suites Columbus is an all-suite hotel in Columbus, Ohio, close to local corporations and area attractions. Our hotel is located 15 minutes away from Port Columbus International Airport and Ohio State University Airport.Stay at this 221-suite hotel that features a living room and separate bedroom. Our suites offer 500 sq. ft. of space, a refrigerator and microwave, 42-inch flat-screen HDTVs. ... more   less 

Additional Information about Embassy Suites by Hilton Columbus

Address: 2700 Corporate Exchange Dr, Columbus, OH 43231
Region: United States > Ohio > Columbus
Price Range: $202 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Columbus 3.5*
Number of rooms: 221
Reservation Options:
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Also Known As:
Embassy Suites Columbus
Columbus Embassy Suites
Embassy Suites By Hilton Columbus Ohio
Hotel Style:
#23 Business Hotel in Columbus
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Columbus staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Columbus staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best rooms are higher as the noise from lobby is less noticeable.”
 of 5 bubbles michaellB9255HG, 3 Jan 2017 | Read review
“Some of our guests stayed in this hotel. Reports were all very positive.”
 of 5 bubbles 633rjl, 8 Dec 2016 | Read review
“If you are impatient choose a lower floor, Elderly choose a lower floor, Quiet rooms are further up”
 of 5 bubbles TrippingDaily, 15 Nov 2016 | Read review
“Quieter rooms are farthest from the elevators and ice machines.”
 of 5 bubbles Destin8tions, 8 Nov 2016 | Read review
“All rooms the same, if you don't like waiting on elevators choose lower level”
 of 5 bubbles geegee823, 4 Nov 2016 | Read review
5 of 5