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Sheraton Columbus at Capitol Square Hotel

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Sheraton Columbus at Capitol Square Hotel
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410 Reviews from our TripAdvisor Community

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Showing 405: English reviews
Portland, Oregon
Level Contributor
92 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 9 December 2015

I stayed at this hotel to attend the MLS Cup (won by my beloved Timbers). Its a very nice Sheraton, with good rooms, a decent location (downtown Columbus is dead at night but that isn't their fault) and they did a great job handling all the Timbers fans/team. Given that this was the hotel the team was staying at and... More 

Helpful?
Thank skywaker9
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Very nice Sheraton in a decent location” Dear skywaker9, Thank you for taking the time to post your comments. It is so great to hear compliments about the Sheraton Columbus Capitol Square, our staff, and our great city during the Timbers win! We work hard on training and hiring the right team members and we are glad you noticed.... More 

Boston, Massachusetts
Level Contributor
150 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 8 December 2015

Over the past ten years I have enjoyed Sheratons around the world and without hesitation i must give the Sheraton at Capital Square the distinction as the worst of any Sheraton, by a wide margin, and truly unworthy of being a Starwoods Property. If you wish to do any work or reading after the sunset I strongly advise you bring... More 

Helpful?
Thank 100nations
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Bring lightbulbs and window washing solution” Dear 100nations, Thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our team. We apologize for the numerous issues experienced during your stay and the lack of needed lighting in your room. If you wanted to... More 

Level Contributor
6 reviews
3 hotel reviews
Reviewed 7 December 2015

I'd stayed at the Sheraton a few times ten years ago, and remembered it as being dark and a little run down. I got it through Hotwire, and was a little disappointed at first, but ended up being really pleasantly surprised. The staff was fantastic - there was an issue with a loud, unattended dog next to my first room,... More 

Helpful?
Thank John H
Dallas, Texas
Level Contributor
4 reviews
3 hotel reviews
Reviewed 22 November 2015

I have stayed here on business trips at least a dozen times in 2015. I have experienced nothing but excellent service. Employees are extremely helpful and friendly. Rooms are exceptionally clean and quiet. Highly recommend.

Helpful?
Thank charles l
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Excellent” Dear charles l, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is so great to hear compliments about our hotel and staff. We are very happy to know you enjoy staying with us at the Sheraton Columbus Capitol Square and we... More 

Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 November 2015

Stayed at the Sheraton Columbus for a convention. Tax-exempt paperwork and credit authorization sent in advance, but they couldn't be located and checkin took 3 hours. At checkout the tax was still on the bill although it had finally been established at checkin, so checkout took 2 hours. A new maid was told by a trainer our room was a... More 

Helpful?
Thank David Y
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Dear David Y, Again, thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. We apologize for the numerous issues experienced during your stay and we realize that you have already addressed many of... More 

Franklin, United States
Level Contributor
178 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 14 November 2015

This hotel was clean and attractive. The room was quiet and comfortable. The staff of the hotel was attentive. However, the service in the hotel's bar was totally inadequate. Only one bartender to take care of a late afternoon rush. The steak I ordered in the bar was tasty but full of gristle. It took a long time to get... More 

Helpful?
Thank David K
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Pleasant hotel in a quiet setting” Dear David K , Thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. We apologize for the amount of staff at the bar to accommodate all... More 

Franklin, Kentucky
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 November 2015

This is a very nice hotel with friendly staff and a very good restaurant. The bed was very comfortable and the room was spacious. I had room service one of the nights and the food was excellent. I did have a few downsides: the shower head would only come on about halfway when I pulled the faucet lever up so... More 

Helpful?
1 Thank NanaC2007
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Nice hotel with a few small downsides” Dear David K , Thank you for your feedback and taking the time to post your comments. I will share this feedback with our team in the entire hotel. It is so great to hear compliments about our staff, our Plaza Restaurant, and the room service. We apologize for the water pressure... More 

Maywood, New Jersey
Level Contributor
65 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 November 2015

This is a lovely hotel with luxurious decor. The reservation staff were pleasant, helpful, and quick at checking us in. When we got upstairs, we all oohed and ahhed over the well-appointed urban chic rooms, and the view. The finishes seemed a cut above the usual hotel decor. Minus one star for two things: Under the rim of the toilet... More 

Helpful?
1 Thank MethuselahSeven
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Luxury at a Reasonable Price” Dear MethuselahSeven, Thank you for your feedback and taking the time to post your comments. I will share this feedback with our team in the entire hotel. It is so great to hear compliments about our helpful staff, the well-appointed décor in the guestrooms, and the quick check-in process. We apologize for the cleanliness... More 

A TripAdvisor Member
Reviewed 7 November 2015 via mobile

I, once again, picked the line with the guest working some angle to receive an upgrade or a reduced rate. Of course, the computer system was not handling the request and the clerk was a trainee that had to get assistance from the manager. To his credit, the trainee worked through the problem and the guest received her room on... More 

Helpful?
Thank A TripAdvisor Member
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “Check In” Dear A TripAdvisor Member, Thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. We apologize for the wait time at check-in, we do offer a 2nd line at check-in for... More 

Curtice, Ohio
Level Contributor
316 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 5 November 2015

This not a mistake. My experience says I know how the TripAdvisor rating system works. I have stayed here before and the hotel is brought down to a 1 because of their valet system. Their use/contract is a management decision. It is not OK that this goes unnoticed, uncorrected, or kept quiet. Below is my original post that was kicked... More 

Helpful?
Thank PfeiffersOnTheGo
Sheraton C, Manager at Sheraton Columbus at Capitol Square Hotel, responded to this review

Re: “I am doing this again...This not an error.” Dear PfeiffersOnTheGo, Thank you for your feedback and taking the time to post your comments. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. We apologize for the slow valet service, this is not a standard and... More 

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Near Sheraton Columbus at Capitol Square Hotel

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Columbus Hotel at Capitol Square is near Ohio Statehouse, OSU, German Village and the Theatre and Arena Districts. We have 16,500 sq ft of meeting/event space and on-site dining. ... more   less 

Additional Information about Sheraton Columbus at Capitol Square Hotel

Address: 75 East State St, Columbus, OH 43215 (Formerly Hyatt on Capitol Square)
Region: United States > Ohio > Columbus
Price Range: $181 - $347 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Columbus at Capitol Square Hotel 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Hyatt Hotel Columbus
Hyatt Columbus
Columbus Hyatt
Sheraton Columbus At Capitol Square Hotel Ohio
Hotel Style:
#4 Luxury Hotel in Columbus
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Columbus at Capitol Square Hotel staff and other travellers.
4 questions
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Questions? Get answers from Sheraton Columbus at Capitol Square Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick another hotel”
 of 5 bubbles estam535, 16 Oct 2016 | Read review
“Don't stay on the 3rd street side.”
  • Walls are kind of knicked up.
  • Bench seat
  • view from fitness center on 22
  • Twin beds. Dark room.
  • view from fitness center on 22
  • across 3rd street
  • room interior
 of 5 bubbles UsuallyNotGrumpy, 12 Oct 2016 | Read review
“Higher floors have great views. -01 on each floor is right next to the elevator”
 of 5 bubbles PS80, 6 Oct 2016 | Read review
“higher floors have good views”
 of 5 bubbles 878christenf, 25 Sep 2016 | Read review
“Ask for a higher floor, great views!”
 of 5 bubbles texasbondgrrl, 20 Sep 2016 | Read review
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