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The Sheraton Suites is a great choice when staying in Columbus. The hotel has comfortable rooms, a good restaurant and bar. The staff is always very friendly and helpful. If you are not into hotel restaurants, there are several nearby. All in all a great...More
Staff is good but the hotel is worn out and needs help. Rooms are designed well but need to be remodeled. Restaurant and bar are subpar. They are trying but I would look elsewhere until owners remodel.More
Response from Kollin H, Front Office Manager at Sheraton Suites ColumbusResponded 15 January 2018
Thank you for choosing to stay at the Sheraton Suites Columbus and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations....More
this is a real good hotel we stay here a lot every time we come to Columbus.its quite . but my son's tooth brush was thrown out by the cleaning services. oh and it's close to the beer plant . the rooms are nice and...More
Response from Kollin H, Front Office Manager at Sheraton Suites ColumbusResponded 28 December 2017
Thank you for your feedback. We appreciate your business and we hope that you will come and stay with us again soon.
This hotel may say Sheraton but it felt and looked like motel 6. First of all when my wife and I got to the room we could not turn the light on, you had to screw the ligh bulb into the lamp in the living...More
Response from Kollin H, Front Office Manager at Sheraton Suites ColumbusResponded 23 December 2017
Thank you for taking the time to share your valuable feedback. My name is Kollin Hanes and I am the
Front Office Manager at the Sheraton Suites Columbus. It has come to my attention that the service you received during your
First off...let's review what was right about the Sheraton Suites: it was convenient to my client's workplace, and was a pleasant atmosphere. I was given a king "suite," which is mostly a room divided into two to provide a living area and bedroom. And the...More
Response from Kollin H, Manager at Sheraton Suites ColumbusResponded 14 December 2017
Thank you for choosing to stay with us. We strive to provide the best experience possible to each guest and unfortunately we fell short of that during your stay. Please accept our sincerest apologies for this poor experience.
I have shared you experience with...More
Dear Janet D,
Thank you for your question. The answer is yes with some restrictions. The hotel does allow dogs and cats. There is no fee unless there is damage done to the hotel or your pet causes a disturbance with other... More
Dear Janet D,
Thank you for your question. The answer is yes with some restrictions. The hotel does allow dogs and cats. There is no fee unless there is damage done to the hotel or your pet causes a disturbance with other guests that result in the hotel refunding money. In this case you are responsible for the money refunded. In addition, there can be no more than two pets per room, no pet may be over 45 pounds and they cannot be left unattended at any time (even if in a crate). You will need to fill out our pet release/contract. Pets are not allowed in any food or pool area.
We hope this answered all your questions. If not please let us know.
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"Stay on floor 2 so you can take the stairs. Or stay in another hotel."