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Royal Hotel

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Royal Hotel
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72 Reviews from our TripAdvisor Community

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Showing 72: English reviews
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Reviewed 4 weeks ago via mobile

We went here on a weekend, the place is very good with best service and good people. Manager Mr. Ajay was very courteous and helpfully. And the best part of the hotel was its delicious food with lots of variety. Surely recommended for family,friends and couples.

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Helpful?
Thank Ramesh C
Ajai C, Manager at Royal Hotel, responded to this review

Dear Mr. Ramesh, Thank you for staying at Hotel Royal - Pure Veg Matheran and reviewing us on Trip Advisor. All of us are delighted to know that you had an enjoyable and a comfortable stay with us. Your mention of our Food and Service makes us feel proud, which will encourage us further to achieve greater heights. For your...

Hyderabad, India
Reviewed 4 weeks ago via mobile

1. Booked at 4k for 2 nights( booked via makemytrip) 2. Deluxe non ac room was good n pleasant 3. It came with free breakfast which was tasty (7-10 am) 4. They also provide lunch @ 250/person (12:30-2pm) 5. Indoor n outdoor games r avlbl for kids and adults so its a complete family hotel 6. Hotel is a bit...

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Helpful?
1Thank Naresh_Kharat
Ajai C, Manager at Royal Hotel, responded to this review

Dear Mr. Kharat, Thank you for staying at Hotel Royal - Pure Veg Matheran and reviewing us on Trip Advisor. All of us are delighted to know that you had an enjoyable and a comfortable stay with us. Your mention of our Food and Service makes us feel proud, which will encourage us further to achieve greater heights. Also we...

A TripAdvisor Member
1 review
Reviewed 19 February 2017 via mobile

Stayed with my family for 2 days, this is a worst hotel and charge extra in the name of property damage that's a strategy of manager Ajay.. Matheran is a place full of red sand, there were minor sand stints on towel for which manager charged us in the name of property damage. Very bad and unhygienic food. No service...

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Helpful?
Thank A TripAdvisor Member
Ajai C, Manager at Royal Hotel, responded to this review

Dear Guest, Greetings from "Hotel Royal - Pure Veg". We are shocked but not at all surprised to read the review of guest. It is a pure example of how an open forum can be misused. It really makes me sad, knowing how much effort we all put in to making our guests stay a memorable one. During your check...

Mumbai (Bombay), India
Reviewed 2 January 2017

we stayed during 31st dec 2016, good place to hang around, swimming pool and in-house games facility is there (chess, carrom, badminton etc.), DJ was OK, not at best, food was pure veg and delicious, all food was inclusive with stay. staff was also good and co-operative, only problem was no direct line or bell available to call room service,...

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Helpful?
1Thank jigneshvjc
Ajai C, Manager at Royal Hotel, responded to this review

Dear Mr. Jignesh, Thank you for staying at Hotel Royal - Pure Veg Matheran and reviewing us on Trip Advisor. All of us are delighted to know that you had an enjoyable and a comfortable stay with us. Your mention of our Food and Service makes us feel proud, which will encourage us further to achieve greater heights. For your...

Reviewed 25 December 2016

Guys let me tell you, this hotel is total messed up. The room was worst, the bedsheets were worst, even the towels were torn and dirty. Even after asking the workers to replace the towels they didn't do it, only because we were checking out that morning. Management is too bad. They even had the guts to say that you...

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Helpful?
1Thank Parth J
Ajai C, Manager at Royal Hotel, responded to this review

Dear Mr. Jignesh, Thank you for staying at Hotel Royal - Pure Veg Matheran and reviewing us on Trip Advisor. We have noted your feedback on our housekeeping service standard. Please accept our sincerely apology for the inconvenience cause to you. Your feedback is important to improve our standard of service. We will try our Best to serve you, if...

Mumbai (Bombay), India
Reviewed 22 December 2016

Hotel charges are arbitrary considering the rooms. Pro's - Good location, near to market & railway station. You don't have to walk a lot. - Food was good & had variety. - Horse ride services provided by people appointed by hotel are good. - They have options for indoor games. Con's - Room amenities can be improved. - Though the...

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Helpful?
Thank nilsnel86
Ajai C, Manager at Royal Hotel, responded to this review

Dear Sir, Thank you for staying at Royal Hotel Matheran and reviewing us on Trip Advisor. All of us are delighted to know that you had an enjoyable and a comfortable stay with us. Your mention of our Food and Service makes us feel proud, which will encourage us further to achieve greater heights. For your future visit to Matheran,...

Reviewed 27 November 2016

I booked from agent in Neral & was never informed hotel is under renovation plus by no means it looked Delux rooms. Plus instead of taking responsibility management pushed on agent about givinh incomplete information....

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1Thank Jatin S
Ajai C, Manager at Royal Hotel, responded to this review

Dear Sir, Greetings from Hotel Royal - Pure Veg Matheran !! Thank you very much for choosing our property for your stay and for taking out your valuable time to write a feedback on TripAdvisor.com community.. Heartily apologize for the inconvenience caused to you. It is best advisable to book online rather then booking through agent. Also Let me inform...

Reviewed 22 September 2016 via mobile

Had planned to stay in Matheran for two nights but this hotel made us change our minds, we ended up staying one night. No proper room service, they didn't change bedsheets and blankets after repeated reminders. Their renovation work made more noise and caused disturbance to other guests and he complained our tv volumes to be high. Will never visit...

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Helpful?
1Thank HILARY P
Ajai C, Manager at Royal Hotel, responded to this review

Dear Mr. Hilary, Thank you for staying at Hotel Royal - Pure Veg Matheran and reviewing us on Trip Advisor. We have noted your feedback on our housekeeping service standard. Please accept our sincerely apology for the inconvenience cause to you during monsoons. Your feedback is important to improve our standard of service. We will try our Best to serve...

Mumbai (Bombay), India
Reviewed 17 September 2016

The hotel is decently located in matheran (good for walkers and good for people who opt for the handrickshaw or the horses). The management has changed six months ago and the new management people are good (hira bhai , trivedi sir and choudhary ji) , very warmly people. coming to the hotel , the hotel is decent for family (with...

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Helpful?
Thank Nilesh C
Ajai C, Manager at Royal Hotel, responded to this review

Dear Mr. Nilesh, Thank you for staying at Royal Hotel Matheran and reviewing us on Trip Advisor. All of us are delighted to know that you had an enjoyable and a comfortable stay with us. Your mention of our Food and Service makes us feel proud, which will encourage us further to achieve greater heights. For your future visit to...

Mumbai (Bombay), India
Reviewed 13 September 2016

The Hotel Building is very old and rooms are not good. Old furniture and broken tiling. The curtains were torn out. Fan making noise. Frequent power failure. Food was okay. Cleanliness was good. WIFI working only near reception counter. Don't stay if other options are available.

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2Thank Manishjsheth
Ajai C, Manager at Royal Hotel, responded to this review

Dear Sir, Greetings from Royal Matheran !! Thank you for your recent stay with us and also your valued comments. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your comments. Your comment is important feed back to improve our standard of service. Also let me inform you that the rooms in which you...

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Amenities

Highlights
  • Pool
  • Breakfast included
  • Room Service
  • Restaurant
Things to do
  • Pool
  • Restaurant
Room types
  • Family Rooms
In your room
  • Air Conditioning
Services
  • Breakfast included
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Royal is located in the city of Matheran, It is an amazing destination located in Maharashtra. The lush green beauty with serene environment and amazing ambiance makes it a perfect place to explore the natural beauty. The hotel offers services that are designed to offer maximum comfort to its guests. Some of the services offered here are room service and front desk for the convenience of guests. Every room in the hotel is uniquely designed with cozy interiors and offer exclusive amenities attached bathroom and various other essential bathroom toiletries. Have a pleasent stay at Hotel Royal! ... more   less 

Additional Information about Royal Hotel

Address: Kasturba Road | Near Matheran Railway Station, Matheran 410102, India
Region: India > Maharashtra > Matheran
Price Range: $36 - $72 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Royal Hotel 3*
Number of rooms: 30
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hotel staff and other travellers.
2 questions
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2 months ago
mumbai
over a year ago

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Questions? Get answers from Royal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Currently the place is undergoing renovation , so the once the renovation is complete then there would be choice of rooms.”
 of 5 bubbles 268nileshc, 17 Sep 2016 | Read review
“Dont book room in advance. Book only after you actually see and approve room.”
 of 5 bubbles Manishjsheth, 13 Sep 2016 | Read review
“Ask for the newly renovated rooms, this tip would work for sometime since all the rooms will get renovated in a while.”
 of 5 bubbles , 11 Jul 2016 | Read review
“Corner rooms are terrible”
 of 5 bubbles sunilgulabani2016, 26 May 2016 | Read review
“First floor, poolside view, terrace room”
 of 5 bubbles MarieNaviMumbai, 25 Feb 2016 | Read review
5 of 5