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Hotel Polo Towers

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Hotel Polo Towers
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219 Reviews from our TripAdvisor Community

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Showing 218: English reviews
Dallas, Texas
Reviewed 21 January 2017 via mobile

Good Hotel but experience will differ based on room you will get. I travelled with family in December and we had 3 boutique rooms booked for 2 days. All 3 had rooms booked in Boutique category. We got three rooms with different amenities and settings. Like one had a full sofa set while another only a single seater etc. The...

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Helpful?
1Thank ranodeep_sinha
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. We are delighted to know that you had enjoyed your stay at our hotel. Strong and positive feedback from our guest is always highly motivating to the whole team in order to provide you with...

Faridabad, India
Reviewed 20 January 2017

I went to Shillong and stayed in the hotel polo tower. It was a nice experience for me, I stayed even two hour extra after my check out time. They have one Kabab counter on the first floor,which offer nice Kababs.

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Helpful?
1Thank Sanjiv K
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. It is always a great honour to serve our guest with the best services. We are delighted to know that you had enjoyed your stay at our hotel. Strong and positive feedback from our guest...

Reviewed 19 January 2017

The rooms were very comfortable, and well furnished. Service orders were attended promptly. The buffet breakfast had a whole lot of options.Though the tariffs are on a higher side, the overall experience was very satisfying.

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Helpful?
Thank Anchit D
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. It is always a great honour to serve our guest with the best services. We are delighted to know that you had enjoyed your stay at our hotel. Strong and positive feedback from our guest...

Bengaluru, India
Reviewed 18 January 2017

Service levels at Irish Pub was disheartening and has huge scope of improvement. THis is not even upto 3 star standards. The orders provided to other restaurants from Irish Pub is also not fulfilled properly.

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Helpful?
Thank alltimetraveller2016
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, Greetings from Hotel Polo Towers! Guest feedback is imperative to us as it gives us an insight into our hospitality. While we are glad that our strategic location and accommodating associates met your approval, we are disappointed to learn that the service provided at Polo Irish Pub was not up to your expectations. We assure you that such...

Dibrugarh, India
Reviewed 16 January 2017

A nice, clean centrally located place to stay in Shillong with all the modern facilities. The rooms are well furnished and maintained. The food was decent, though the dining experience can be improved upon.

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Helpful?
Thank 969asg
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. We are delighted to learn that you had a pleasant stay with us. You will be pleased to know that the hotel has three restaurants- "Ginger" Our multi cuisine restaurant which is famous for its...

A TripAdvisor Member
1 review
Reviewed 16 January 2017 via mobile

Location is very poor. Rooms are old and service is poor. Not worth staying. Surrounding of hotel is dirty and old. View from hotel windows are not good at all. It is better to stay in outskirts of Shillong in any hotel.

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Thank A TripAdvisor Member
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. Please kindly accept our sincere apologies for the inconvenience caused to you during your stay with us. As is true for any growing city, even Shillong has gone through a large building boom and as...

Reviewed 15 January 2017

Comfortable rooms, piping hot water, great breakfast spread. Didn't get the bedrooms in the picture on booking.com. Also 29% tax is additional. Room heater worked well and was very comfortable to sleep at night. Outside temperature was under 10 degrees sometimes

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Helpful?
Thank Sonal R
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. It is always a great honour to serve our guest with the best services. We are delighted to know that you had enjoyed your stay at our hotel. Strong and positive feedback from our guest...

Reviewed 10 January 2017 via mobile

Stayed for 2 nights at the hotel around end of December . Was visiting with family .. had 2 rooms... rooms were small and cozy .. running hot water and clean. The food was average and limiting and is one area that needs improvement , breakfast just about adequate. It's ok to base this and tour around Shillong .. not...

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Helpful?
Thank Abhimanyu B
Hotel_Polo_Towers, Guest Services at Hotel Polo Towers, responded to this review

Dear Guest, It was a pleasure to have you stay at Hotel Polo Towers-Shillong`s finest hotel and thank you for sharing your feedback on TripAdvisor. We are delighted to learn that you had a pleasant stay with us. Sir, our rooms are airy, spacious, comfortable including our bathrooms and exceed the size requirements laid out by the Department of Tourism,...

Pune, India
Reviewed 4 January 2017

Well located. Well organized.Need more attention on room service as room heaters asked three times. Toilet commode was stripped with cleaned but after opening found lot of female hairs in the same. Otherwise ok.

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Thank prashantwani
Hotel_Polo_Towers, Manager at Hotel Polo Towers, responded to this review

Dear Guest, Thank you very much for staying with us and for sharing your memorable experience at Hotel on TripAdvisor which is truly appreciated. I am pleased that you were satisfied with the overall facilities and services. I am happy to read that our hotel met all of your needs and expectations. I look forward to welcoming you back on...

Reviewed 2 January 2017

The hotel is centrally located with walking distance from Police Bazar and Lake. The rooms are good and specious. We had to opportunity to be upgraded to Presidential suit on 2nd night, which was a good gesture. The breakfast had not much option. The food was OK.

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Helpful?
Thank Chandra Prakash B
Hotel_Polo_Towers, Manager at Hotel Polo Towers, responded to this review

Dear Guest, Thank you very much for staying with us and for sharing your memorable experience at Hotel on TripAdvisor which is truly appreciated. I am pleased that you were satisfied with the overall facilities and services. I am happy to read that our hotel met all of your needs and expectations. I look forward to welcoming you back on...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
Truly, a Shillong icon, this hotel is conveniently located on the Oakland road in the centre of Shillong, Hotel Polo Towers, Shillong provides easy access to both tourist and business spots. The best hotel in Shillong offers a large variety of flexible conference and event space. Our Polo Room exclusive venue space is ideal for intimate parties and enchanting celebrations. Enlist our staff to help plan your next event. Feel welcomed with our signature Shillong Hospitality, enjoy a convenient location, close to Shillong's famous golf course, the acclaimed Don Bosco Museum and other Shillong Must Do's. Feel at home in your guest room with our MaxRest beds and stay connected with WiFi. Upgrade to our Presidential Suite to make life even 'Suiter' ! Discover a range of dining options at the hotel. Dine at our specialty restaurant Shillong - Milano, serving Sicilian inspired cuisine. CupCake Factory offers comfort food such as lovely cupcakes, muffins and gourmet coffee in Shillong. Sample a range of drinks and delicious tapas at Polo Irish Pub, Shillong's best Pub and Bar. Work out in our well-equipped Health Studio or eat healthy at Sky Grill - our spectacular terrace barbeque. Visit the famous Living Rooth Bridge at Cherrapunjee from the best Resort in Cherrapunjee - Polo Orhcid Resort. Local attractions such as Wards Lake, Elephant Falls and and Shillong Peak are just a short drive away. ... more   less 

Additional Information about Hotel Polo Towers

Address: Polo Grounds, Shillong 793001, India
Region: India > Meghalaya > Shillong
Price Range: $119 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Polo Towers 4*
Number of rooms: 50
Reservation Options:
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Questions & Answers

Questions? Get answers from Hotel Polo Towers staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look for rooms facing the entrance side”
 of 5 bubbles NikhilNahar, 29 Jan 2017 | Read review
“Front facing rooms have better view.”
 of 5 bubbles 969asg, 16 Jan 2017 | Read review
“Actual room very different from hotel room photos”
 of 5 bubbles sonalr136, 15 Jan 2017 | Read review
“ask for front faced room”
 of 5 bubbles pradiptakumarmishra, 8 Dec 2016 | Read review
“Donot take room 121. Take room on higher floor”
 of 5 bubbles Drsabharwal, 30 Nov 2016 | Read review
5 of 5