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Hersonissos Palace Hotel

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738 Reviews from our TripAdvisor Community

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Showing 550: English reviews
Worthing, United Kingdom
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 11 June 2014

Me and my friend spend here a week in August of 2013. Hotel was advertised as 5 stars and the price was reasonable so decided to book. I really don't know who decided to give this hotel 5 stars but he must have been high. There is no way that this is 5 star hotel, I would not even give... More 

Helpful?
5 Thank Miroslav K
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for writing a review on the Hersonissos Palace, we are sorry the hotel did not meet your expectations, but we cannot understand why it has taken you nearly a year to write the review. As we have explained many times before the star rating of the hotel is fixed by the Greek Government based on the... More 

Sutton Coldfield, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 June 2014 via mobile

I arrived late. Was greeted with a true welcome from staff who helped with bags to reception. They had even set aside a salad platter as we had missed dinner. Accommodation superb. Clean,tidy and spacious. Good location to beach and amenities.food is first class too! Very happy we chose this hotel

Helpful?
2 Thank Sharon J
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for taking the time to write a review of the Hersonissos Palace. We work really hard to make our guests feel welcome and enjoy their holiday with us and your review will make us work even harder to try to please our guests. We hope that you will return some time in the future and have... More 

Worthing, England, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 11 June 2014

The GOOD points: The rooms are very clean. The maids very dutiful, changing the bedding and towels every other day. The rooms are swept and mopped daily. The staff in the hotel are very friendly and attentive, and hard working. We did not like the room we were given initially but the manager, Fontini, gave us the keys to 2... More 

Helpful?
4 Thank Simon B
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for taking the time to write a review of the Hersonissos Palace. We do work really hard as a team to make your stay as friendly and welcoming as possible, and that the hotel meets your expectations. We are pleased to be able to sort out the room change for you, this is not always possible... More 

Scunthorpe, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 8 June 2014

Cannot fault the staff service at this hotel - this WAS definitely 5 star, however, the accommodation isn't. Clean and serviceable but nothing fancy (shower over the bath with a shower curtain) - very average. Pool area lovely and lots of choice for food on the all inclusive package.

Helpful?
4 Thank STee26
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for your review of the Hersonissos Palace. Your opinions are interesting in that the star rating of the hotel is based on the facilities available rather than the service provided. The star rating is a legal requirement and is allocated by the Greek Government; we are very proud of the facilities that our hotel offers guests.... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 June 2014

Good hotel. Clean. Excellent food.staff very friendly and helpfull. Initially we where given a room in the annex which should have been made clear by the travel company..however we dicussed this with the manager who was very nice. We did get an upgraded room in the hotel which we where happy with...i would stay in this hotel again...i can certainly... More 

Helpful?
3 Thank 2345yvonne
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you so much for taking the time to write a review of the Hersonissos Palace. We are really pleased you enjoyed your stay with us and we are glad we were able to help you sort out the misunderstanding with your travel company. Thanks for giving the BBQ a mention, it is a different dining experience and... More 

Walton-On-Thames, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 June 2014

Have just returned from a week there and got back on 4th June. It is a good All Inclusive Hotel. It is rated as a 5 star but is more like a 4 star. POSITIVES: Near to beach Near to port & lively centre, but far enough away for peace at night. 4 swimming pools. Very friendly, hard working and... More 

Helpful?
12 Thank Blackbelt15241
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for taking the time to post this review. We are glad you enjoyed your stay at the Hersonissos Palace and explored our excellent facilities. Our team of staff really do try to please at all times and we are pleased you found them friendly; we will pass on your kind regards to Anna. As for the... More 

UK
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 June 2014

I know the manager of this hotel spends a lot of time reading these reviews and replying to them, so I'm sure she'll have plenty of refutations about this review, but I can only report what my family and I went through. In sumer 2013 we booked an all-inclusive holiday for four (my wife and I and our and two... More 

Helpful?
4 Thank HerodotusUK
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear guests, thank you for taking the time to write your review. We do take the reviews seriously and make a point of replying, not to refute or argue with the comments of guests but to provide and explain the facts of the Hersonissos Palace. We are disappointed you did not enjoy your stay with us and that the hotel... More 

Travellers are raving about these Hersonissos hotels

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 May 2014 via mobile

We stayed here in a couple of years ago (not long 'been on' TripAdvisor) we had booked a short week in another hotel in the same group and as it was end of season we were upgraded to The Palace. As we hadn't paid much for our trip we were made up with the upgrade although I wouldn't say it... More 

Helpful?
1 Thank Ian D
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for your review of the Hersonissos Palace. The last few days of the season present a number of issues as the tourist industry closes for its winter break which is reflected in the prices charged for hotels. I am pleased you appreciated your upgrade to the Hersonissos Palace, please bear in mind the star rating of... More 

Sompting, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 May 2014

We arrived in the town late at night and were dropped off on the main road and instructed to walk down a side street to the hotel which was not very well signposted and could have been easily missed. We were greeted by a very friendly receptionist who helped us take our bags to our rooms before taking us to... More 

Helpful?
2 Thank X22JFK
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for taking the time to write a review of the Hersonissos Palace, we are glad you found the staff friendly, we really do try hard to make your holiday as pleasing as possible. The corridors of the hotel including the annex are monitored with CCTV and any excessive disturbance is investigated, but it is a large... More 

Airdrie, Scotland, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 May 2014

Yes it is not 5 star to UK standards...I only returned yesterday 27th May 2014 after a week and fully enjoyed the week.... Yes I only paid £188.00 all inclusive .....what more could one ask..food was very good the drink was OK..the room a little small...but very clean ..bed a little hard but very clean...room service in every day....Staff very... More 

Helpful?
4 Thank Leslie A
fotini28, Public Relations Manager at Hersonissos Palace Hotel, responded to this review

Dear Guests, thank you for writing a review of the Hersonissos Palace, we really do try to give the best value for money, especially with the ‘all inclusive’ tariff and we pride ourselves in the cleanliness of the hotel and the daily room service we provide. It is really encouraging for us to read a positive review. It makes us... More 

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Double Standard Room with Side Sea View (24)
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Meeting Rooms

Additional Information about Hersonissos Palace Hotel

Address: Dedalou 10 Street | Limin, Hersonissos, Crete 700 14, Greece
Region: Greece > Crete > Heraklion Prefecture > Hersonissos
Price Range: $96 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hersonissos Palace Hotel 5*
Number of rooms: 154
Reservation Options:
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Also Known As:
Palace Hotel Hersonissos
Hersonissos Palace Hotel Crete, Greece
Hotel Hersonissos Palace
Hotel Style:
#41 Luxury Hotel in Hersonissos
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Questions & Answers

Here's what travellers have asked, with answers from Hersonissos Palace Hotel staff and other travellers.
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Questions? Get answers from Hersonissos Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on east side are quite and out of the way”
 of 5 bubbles bethdoherty99, 10 Nov 2016 | Read review
“Go to this hotel if you like Greek food and are willing to try different/local food”
 of 5 bubbles 121garym, 29 Oct 2016 | Read review
“Twin room adequate and enough space for comfort”
 of 5 bubbles nananell2015, 27 Oct 2016 | Read review
“Ask to stay in the main part of the hotel and not the annex”
 of 5 bubbles singlelady2015, 13 Oct 2016 | Read review
“Definately in the main building not the annex”
 of 5 bubbles SuzanneC189, 1 Oct 2016 | Read review
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