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Best Western Brome Grange Hotel

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#1 of 1 Hotels in Brome
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Best Western Brome Grange Hotel
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537 Reviews from our TripAdvisor Community

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Showing 537: English reviews
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Diss, United Kingdom
Reviewed yesterday NEW

Booked a weekend break to get away from it all to recuperate and recharge the batteries. This whole weekend was nothing short of superb from the delightful, helpful staff, a bedroom with plenty of room and the comfiest bed I've encountered and my goodness, have they got a chef who really knows his stuff. I have dined at other establishments...

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Helpful?
Thank dave c
Essex, United Kingdom
Reviewed 2 days ago NEW

There are several room plans and styles at this hotel. We were offered a courtyard room with parking directly outside. As in any hotel ask to see another room if not to your liking. Staff were efficient and prompt. Breakfast on par with other Best Western hotels. Location is remote but with a handy pub just 3 minutes walk away....

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Thank Stephen B
Welwyn, United Kingdom
Reviewed 2 days ago NEW

There are good Best Western hotels and not so good Best Western hotels. Brome Grange rates as one of the best in my opinion From our arrival through to our departure seven days later there were only very minor niggles that stopped the Brome Grange getting five stars the major one being that over Easter the breakfast reverted from waiter...

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Thank ronaldgneale
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

Thank you for your lovely review, we are all so pleased that you enjoyed your stay at the Brome Grange. We train and work on consistency across the spectrum to ensure our Guests receive an enjoyable and comfortable experience on each and every visit. A successful hotel only exists and continues to run successfully if service standards are high, the...

Reviewed 6 days ago NEW

A beautiful friendly hotel with lovely rooms and the staff are so nice and do anything to help. The gym and Jacuzzi are really nice. The food is of the highest quality and although next to the busy A140 it is very quiet and relaxing.

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Helpful?
Thank Paul G
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

We are really pleased that you enjoyed your time with us at the Brome Grange. Thank you for your accolade to the Front of House Team and also regarding the food prepared by our dedicated Chef Team. We look forward to welcoming you back soon. Kindest regards Julie Campbell

Reviewed 1 week ago via mobile

My wife surprised me and booked a night in the honeymoon suite here as we after our wedding here 9 years ago we left straight for the airport and could not stay. The room was lovely, clean and spacious with a big 4 poster bed, double jacuzzi bath and twin showers. We had champagne on arrival and the food was...

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Thank Christian H
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

We are delighted that you enjoyed your Wedding Anniversary at the Brome Grange and thank you for your accolade to the Team and your special mention of Sarah, who is a very valued member of staff. We do hope to see you again soon. Kindest regards Julie Campbell

London, United Kingdom
Reviewed 1 week ago

We returned to this hotel as it is perfectly located for interesting days out. Our room was perfect overlooking the courtyard ,with plenty of hot water for the shower.All the staff were very friendly and helpful ,particularly Julie the manager and Katherine who was on breakfast duty, she brought us delicious coffee and the Broom Grange special brioch bun which...

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Thank marie c
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

We are thrilled that you enjoyed your stay at the Brome Grange and thank you for acknowledging the Team especially your Shout Out for Neville! We look forward to welcoming you both back soon. Kindest regards Julie Campbell

Northampton, United Kingdom
Reviewed 2 weeks ago

we stayed for the weekend as part of a group of 40. Our room was perfectly OK and comfortable in the main block but many in the courtyard had no hot water and poor drainage. It could not be fixed and looking at previous reviews this is clearly not a new problem . These rooms should be removed from sale...

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Helpful?
Thank happilyretired060
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

Thank you for your review. The Group Booking were kept informed at all stages during the investigation process concerning the hot water problem. Heating Engineers were on site the same day and again later that day to install a new Circulation Pump and then Guests enjoyed hot water. It was my understanding that everyone enjoyed the food during their stay...

Luton
Reviewed 3 weeks ago

Thoroughly enjoyable weekend break with group of Friends. Staff, particularly Catherine at Breakfast, were extremely helpful and friendly. Only two disappointments. One was Breakfast one morning when Dining Room completely ran out of cereal bowls, and a long wait ensued for replacements. We were told the 'problem' was everyone arriving at Breakfast at the same time! This I suspect had...

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Thank John D
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

We are delighted that you had an enjoyable stay at the Brome Grange. I have taken on board the issues listed and also following our conversation on your departure. Thank you for your accolade regarding the Team and am pleased that you enjoyed the food in our Courtyard Restaurant. We hope that you will visit again in the near future....

Frinton-On-Sea, United Kingdom
Reviewed 4 weeks ago

We have just stayed here in room 32, for two nights. The toilet kept backing up, and the water was cloudy all the time we were there, reported on leaving. Take your own hairdryer though, the room does supply one, but it is very heavy and you have to keep a button pressed to use it, it's much easier with...

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Helpful?
Thank 121lozzy
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

Further to your review, I have fully investigated all drainage and this has now been rectified. We are pleased that you found the hotel "Brilliant" and we look forward to welcoming you back soon. Kindest regards Julie Campbell

Winslow, United Kingdom
Reviewed 4 weeks ago

The hotel is easy to find and well located for touring the local area. Upon arrival the Recepionist, Amy, was unable to recommend any places of interest to visit so make sure you do your own research in advance. Food is good and plentiful. Hot water is plentiful if you want it either before or after the morning and evening...

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Helpful?
Thank Lynmk18
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

I am delighted that you enjoyed your stay and made full use of our Courtyard Restaurant. Our Reception Team are normally very accommodating, I will ensure further training is issues on local attractions. We do run a Non-Smoking policy in all our rooms and housekeeping normally let us know as this offence is chargeable. Thank you for taking the time...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Room Service
  • Conference Facilities
Official Description (provided by the hotel)
Set in delightful countryside the Best Western Brome Grange is an ideal venue for both business and pleasure. Originally founded in the 16th century the hotel has been extended and renovated and boasts 41 fully equipped en-suite bedrooms, 70 contemporary Courtyard Restaurant, 3 Meeting rooms, Precor Equipped Gymnasium, Spa Bath and Steam Room, Beauty Treatment rooms and 16th Century Tithe Barn Conference and Banqueting Facility. FREE Wifi and fully licensed Bar and Lounge area. The hotel is ideally located between the three poignant towns of Norwich, Ipswich and Bury St Edmunds and withe easy access to delightful Coastal Towns. ... more   less 

Additional Information about Best Western Brome Grange Hotel

Address: Norwich Road | Near Diss, Brome IP23 8AP, England
Region: United Kingdom > England > East Anglia > Suffolk > Brome
Price Range: $80 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Brome Grange Hotel 3*
Number of rooms: 41
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Brome Grange Hotel staff and other travellers.
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Questions? Get answers from Best Western Brome Grange Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a double superior, just gives a bit more room.”
davec672, 24 Apr 2017 | Read review
“Our room was overlookig a field of daffodils to the rear of the hotel.”
ronaldgneale, 23 Apr 2017 | Read review
“We were originally in the lodge, but due to the recent storm we were 'upgraded' to a superior room”
121lozzy, 27 Mar 2017 | Read review
“The main road is busy, but room 11 was untroubled by that. I can't comment on the other rooms.”
Lynmk18, 22 Mar 2017 | Read review
“Make sure you ask which part of the hotel you're being booked into as there's different rooms all over the place.”
629liz, 22 Mar 2017 | Read review
5 of 5