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BEST WESTERN Brook Hotel, Felixstowe

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BEST WESTERN Brook Hotel, Felixstowe
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172 Reviews from our TripAdvisor Community

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Showing 170: English reviews
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 weeks ago

I was looking forward to staying at the hotel but unfortunately it wasn't a great experience. There is a smell as soon as you enter the hotel, which carries on even in the room. The hotel is outdated and has an old feel to it. The temperature in the room is way too hot and I couldn't turn down my... More 

Thank couple1982
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 2 weeks ago

The decor in places is very tired and the hotel could do with a facelift but the room was a decent size, as was the bathroom. The staff were a delight, welcoming, polite and friendly. The breakfast, at a very reasonably priced £7.95, was superb. Overall a decent place to stay, good location and I would stay there again should... More 

Thank StotfoldLin
Felixstowe, United Kingdom
1 review
Reviewed 2 weeks ago via mobile

The food was good and the chef was very polite however the waitress brought over the bill when we hadn't asked for it! We wasn't in a rush to leave but we felt very rushed.we wasn't even asked if we wanted tea or coffee or any other drinks (standard procedure). The time was quarter to eight by the time we... More 

Thank Charlottellll
Birmingham, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 October 2016 via mobile

The room was OK for the money we paid. The floor was a bit creaky and the mains socket on the side wall near the right of the bed did not work and looked like it needed to be replaced as the earth pin was protruding. The wooden frame of the sash window had mould on the inside. There was... More 

Thank Paul H
London UK
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 October 2016

Pleasant hotel near shops and beach.Attentive staff with an attractive restaurant .The carvery is excellent and reasonably priced.Car parking easy. Felixstowe good location to explore Suffolk.Bus stop nearby.

1 Thank GSLONDON099
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 October 2016

I stayed here last weekend with my wife. We were very happy with our room which had been recently refurbished, the staff were all excellent from the reception girl through to the Manager. We ate in the restaurant and the food was excellent with a good choice of traditional favourites and a carvery.

1 Thank paulshare
Felixstowe, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 October 2016

We hadn't had lunch here before but what a delight. The carvery was great with a choice of beef, turkey and pork. Two of us had the pork which was delicious and the beef very tasty if a little over done. All the trimmings were good and the puddings (from a long list) excellent. The restaurant was busy but not... More 

Thank onecatnomice
Wallingford, United Kingdom
Level Contributor
74 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 20 September 2016

We stayed for just one night at the Brook and check in was not a problem once you had called on the desk phone. The bedroom was a nice size with an extremely comfy bed and we were looking forward to a good night's sleep. Unfortunately, at 11.40 we had a rude awakening when the fire alarm went off. This... More 

Thank wallace447
Watford, England, United Kingdom
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 September 2016

Great car parking right outside the front door, downstairs is very welcoming and nicely decorated, the dining room where breakfast is served is also very pleasant on the eye. The room was good size, bathroom was very modern although the shower head needed a good descaling as was so clogged up it was more of a spray than a shower.... More 

Thank Ryan C
Cardiff, United Kingdom
Level Contributor
3 reviews
Reviewed 9 September 2016

Stayed here one night and whilst the bed was comfortable, when coming to use the shower in the morning it didn't work at all. Neither did the toilet flush. Not a great start to my day. Complained to reception on checkout. No apology offered, asked for a partial refund was told to take it up with my booking agent. When... More 

Thank JayWales D

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Room/Suite (5)
Bathroom (3)
Dining (1)
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Hotel & Grounds (5)
Room/Suite (3)
Dining (6)
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  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
The BEST WESTERN Brook Hotel, Felixstowe is a privately owned 3 Star hotel located in the beautiful seaside town of Felixstowe. With free parking and an ideal location just a short walk from the town center, beach and the train station the BEST WESTERN Brook Hotel, Felixstowe is a perfect base for visiting on business or for a leisure break. Why not explore some beautiful Suffolk Countryside in the neighboring towns of Woodbridge, Dedham, Flatford and the Essex villages. ... more   less 

Additional Information about BEST WESTERN Brook Hotel, Felixstowe

Address: Orwell Road, Felixstowe IP11 7PF, England
Region: United Kingdom > England > East Anglia > Suffolk > Felixstowe
Price Range: $57 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Brook Hotel, Felixstowe 3*
Number of rooms: 25
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Also Known As:
Brook Hotel Felixstowe
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Brook Hotel, Felixstowe staff and other travellers.
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over a year ago

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Questions? Get answers from BEST WESTERN Brook Hotel, Felixstowe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No lift but a short stairs.Ground floor rooms available”
 of 5 bubbles GSLONDON099, 19 Oct 2016 | Read review
“All the rooms have been upgraded”
 of 5 bubbles paulshare, 18 Oct 2016 | Read review
“219 is on the side of the hotel which is quieter.”
 of 5 bubbles wallace447, 20 Sep 2016 | Read review
“If there is a wedding on ask for one not over the restaurant”
 of 5 bubbles TimboMidlandsUK, 18 Jul 2016 | Read review
“Rooms away from reception 101-203”
 of 5 bubbles IanE151, 16 Jun 2016 | Read review
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