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I have been a regular at The Atlantic for a couple of years. I have never had a bad stay and without doubt, the staff both in reception and in the bar/restaurant have always been outstanding. I have to commend them by name as they...More
Do not stay at The Atlantic hotel!!!
We stayed here the weekend before Xmas and were asked for a card to swipe in
case we made any charges to the room as a “holding deposit”. Although in the
same breath were told the bar and...More
Response from RicardoSanta-Rita, General Manager at Best Western Atlantic HotelResponded 4 days ago
Dear Mr Dazzadj ,
Thank you for your email regarding the pre-authorisation of £50.00 on your Credit Card. I thank you for bringing these matters to our attention.
Our procedures are that we request a credit card to guarantee the booking and we follow this...More
We waited 20 minutes at reception to check in due to a large group check in, our room was nice but did not reflect the near £150 we paid for it, breakfast was not included and we were quoted £ 50 for 2 breakfasts in...More
The reception manager has no people skills what so ever, let alone any idea how to sort an issue out. Management have been notified on 23rd December and I am still awaiting a response.
The room next to ours was extremely loud and the beds...More
We had a family wedding to attend locally and prior to booking 8 rooms several months ago, we requested an early check in to allow some of the party to change also get young children ready etc, When we called the hotel in the morning...More