We have been here a few times before on one occasion we did complain as the food was not as fresh as it could of been. But as you get a sea view it’s it’s a nice place to eat when booking I always have it wrote down I am allergic to tuna fish. Well we get there the tea comes out and there is tuna fish I explain to the waitress it’s wrote down she said well they did not pass it on. So we get well what do you want very sharp with me I said not ham as we looked and it was all fat so cheese and pickle will do. The cheese and pickle sandwiches come out or should I say pickle sandwich there is next to no cheese in it just pickle. So I had to go and find her showed her the sandwiches she said what do you want then a block of cheese she was really annoyed with me I asked her could you get a small bowl of cheese so we could put it in the sandwich she did get it but was not happy about it. Then went to pour the tea out and the cup has a big chip out of it the scones were stale I won’t even mention the so called cakes. We left I did take photos and sent it to the manager. She was shocked and said if we are passing go in for a glass of Prosecco hoping I can post the photos we don’t want a free drink thank you but I do hope in future there more carful when there told peoples allergy’s…
We had afternoon tea in the conservatory. Lovely sunny views over the estuary with the setting sun. Best selection of goodies and copious tea and coffee. Thank you to Melanie and Shelley. We'll be back!
Room was very basic and small, in need of renovation. Hole in the bathroom door, and lights didn’t work very well, but as only staying one night just grinned and bared it. When checking out, receptionist said I was put in the wrong room and I said the room was rubbish. She said the one that I was supposed to be in was worse. The room was not good value for money. The hotel from outside and ground floor was nice, which led me to believe that the rooms would be lovely too. This was arranged for partner’s birthday and was not impressed. I would not stay here again.
We booked this hotel as we have used hotel from this company in other parts of the country and was impressed with them. When we arrived there was some confusion about the parking at the hotel due to the fact there is not a car park there. But download the app and it was easy to do and paid £6.00 to park there for 24 hours. Which we thought was good as had paid that to use the cliffs car park. The hotel room was amazing view look out to the sea and had all the facilities we needed. Clean and well decorated and a great base for going to the theatre. Breakfast was buffet style with plenty to eat and a good choice. I would use this hotel again as within walking distance of the theatre and good local.
Worst room I ever experienced in my life at that pricing level. Room urgently needs renovation. Bath room door did not close, heating was kaputt, windows were blinded because view was so bad, one window did not remain open, wifi was incroyably unstable. Will never again spend any time in any location of Muthu.