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Mercure Hatfield Oak Hotel

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570 Reviews from our TripAdvisor Community

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Showing 552: English reviews
Glasgow, United Kingdom
Reviewed 5 days ago NEWvia mobile

Sometimes on my travels its the small things that make a difference. The staff at this hotel are that difference a big difference, cheery, helpful and personal, nothing was ever too much. Nice clean room and bathroom, excellent breakfast with a very attentive staff. Evening meals were really good with something for every one, u was here for 4 weeks...

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Helpful?
Thank Simon N
London
Reviewed 1 week ago

Ah where to start?!! Came here for a training course and I hope I never have to go back for another one. General decor is quite shabby and tired. Bathroom had no soap. The function room for our training was really cramped - We pretty much all had to stand up if anyone wanted to get out. One table got...

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2Thank Emla
Hatfield, United Kingdom
Reviewed 1 week ago

Christmas carnival was an event my family was looking forward to attend. Upon encountering an accident on our way down we arrived forty eight minutes late and a guy called Tony wasn't welcoming, it stated in a very rude manner by saying you are late, we are about to serve desserts therefore you cannot have any starter. We apologised for...

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1Thank linmafra
Reviewed 3 weeks ago via mobile

Had a very pleasant experience. The bar staff (Trish) very polite and welcoming. Had a very enjoyable night in the hotel bar could not knock it. Staff went out of their way to help customers. Even sort me out a takeaway breakfast as I was leaving before breakfast

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Helpful?
Thank Scott W
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to post a review, we are so pleased you had such a pleasant stay, we will certainly pass your comments onto the team & Trish.l We hope to welcome you back soon. Kind Regards Katherine

Southampton
Reviewed 3 weeks ago via mobile

Weekend break, last chance before Christmas. Couldn't fault the room. Clean and comfortable. Breakfast was a bit chaotic on first day (poor direction - no milk jugs on tables yet tea and coffee was served / no glasses for juice - but this is a minor point - I just helped myself to milk from the cereal bay - easy...

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Helpful?
Thank paulj121
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for posting a review , and sharing your experience. We have certainly taken your comments on board- and will certainly get that WD40. We have also noted your comments on breakfast , and will ensure that we put procedures in place to ensure on such busy days we are have systems in place to ensure a smooth service...

London, United Kingdom
Reviewed 3 weeks ago via mobile

Just had a great weekend at the Hatfield oak hotel with a group of friends on their all inclusive deal , on our arrival we were all upgraded which was a lovely surprise the rooms were lovely and big with a seating area ,robs and slippers and coffee machine and water .The staff were so helpful and did everything they...

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Helpful?
Thank MargieE36
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you so much for your lovely comments following your weekend away here at the Mercure Oak, it is always such a pleasure to receive such favourable feedback. I will certainly share your kind comments with the team, and we certainly enjoyed having you all here at the hotel. We look forwsrd to seeing you all again next year(if not...

Reviewed 4 weeks ago via mobile

Recently made the trip from Southampton on a business trip. Fortunately the company was made better by the lovely staff that looked after me during my stay. One in particular Trisha duty manager looked after us as if we were in a 5 star hotel. Lovely place and very kind team.

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1Thank Matthew M
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to post a review, it is so lovely to hear such positive comments about the team here at the hotel. I will certainly share your comments with them(especially Trisha!) We hope we can welcome you back to the hotel in the hear future. Kind Regards Katherine

Dorset, United Kingdom
Reviewed 4 weeks ago via mobile

The last time we visited, amongst other things the fire alarm went off throughout the night. I reviewed it, and as it is local to where our son is at Uni, always said we would give it another go. Last time we weren't impressed with the food so decided to book room only (ate a The Candlestick Inn - read...

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Helpful?
Thank Ian R
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for your recent feedback although we are so sorry that your experience with respect to the fire alarm was less than favourable , we do hope this incident does not deter you from using us again in the future. Yours sincerely Katherine

Manchester, United Kingdom
Reviewed 3 November 2016

Functional but uninspiring. Huge party going on at hotel and fire alarm set off at around 4.00am so disturbed sleep. Breakfast underwhelming . Staff helpful and knowledgeable. Now more words to finish this review off.

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Helpful?
Thank Tony H
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am sorry that your experience did not meet your expectations, we will certainly look into the points you raised. Yours sincerely Katherine

Reviewed 30 October 2016

We chose this hotel because of an all inclusive offer, we have visited here before, and we used it because we were meeting up with friends from various parts of the Country. The rooms are comfortable, the staff are extremely accommodating, There was 15 of us in our group and they did everything to make our stay successful. The food...

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Helpful?
Thank Christine C
Katherine W, General Manager at Mercure Hatfield Oak Hotel, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Hatfield Oak Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Mercure Hatfield Oak Hotel is ideal for the business or leisure traveller, close to three motorways, the hotel is just 3 minutes from Junction 23 of the M25, 1 minute from Junction 2 and 3 of the A1(M), and close to the M1. Easy access to central London, which is just 25 minutes away by train. The hotel has Free WiFi for all guests and free parking. ... more   less 

Additional Information about Mercure Hatfield Oak Hotel

Address: Roehyde Way, Hatfield AL10 9AF, England (Formerly Hatfield Oak Hotel )
Region: United Kingdom > England > Hertfordshire > Hatfield
Price Range: $85 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Hatfield Oak Hotel 3*
Number of rooms: 76
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hatfield Oak Hotel staff and other travellers.
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Questions? Get answers from Mercure Hatfield Oak Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet rooms at the back of the hotel but long distance to walk including several sets of steps”
 of 5 bubbles kimallan48, 24 Oct 2016 | Read review
“Ask for a room at the back as the room at the front suffer from road noise.”
 of 5 bubbles classic15, 19 Oct 2016 | Read review
“the back half of the hotel, away from the main road”
 of 5 bubbles Chromothropsis, 17 Oct 2016 | Read review
“WE WERE AT THE back of the hotel with very little noise.”
 of 5 bubbles BrianF338, 12 Oct 2016 | Read review
“On A1M so traffic noise”
 of 5 bubbles K4590BQdavidl, 31 Aug 2016 | Read review
5 of 5
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