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Mercure Hatfield Oak Hotel

Traveller (105)
Room & Suite (39)
Dining (18)

About

Location
Cleanliness
Service
Value
Mercure Hatfield Oak Hotel is ideal for the business or leisure traveller. Close to three motorways, the hotel is just 3 minutes from Junction 23 of the M25, 1 minute from Junction 2 and 3 minutes from the A1M, as well as situated close to the M1. There is easy access to central London, which is just 25 minutes away by train. The airports of Luton, Stansted and Heathrow are also all within easy reach.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Free parking
Room service
Banquet Room
Breakfast Available
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Mid-range
HOTEL CLASS
768Reviews
137Photos
7Q+A
100Room tips
Traveller rating
  • 294
  • 248
  • 142
  • 48
  • 36
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Popular mentions
This was another two day offer, only this time was all inclusive (more on this later) and to be honest based on the last few hotels of a similar offer wasn’t expecting much! However I was wrong, very wrong... The customer service on arrival was very welcoming and we were
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Response from KWBFOCUS, General Manager at Mercure Hatfield Oak Hotel
Responded yesterday
Thank you so much for posting such a positive review following your recent all inclusive stay with us here at the Mercure Oak Hotel in Hatfield. It is so nice to receive such nice comments not only on food and accommodation , but all the service you received from the team during your stay. I will certainly share your kind comments with the team. We hope we can welcome you back soon. Regards Katherine
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Despite the standard room being acceptable (for the price), the bed was very soft, the shower was fine but the bath towels way too small (fairly typical for these hotel chains sadly) & hot chocolate sachets would have been good for people that don’t drink tea or coffee. The
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Response from KWBFOCUS, General Manager at Mercure Hatfield Oak Hotel
Responded 1 week ago
Dear Mr Buckley Thank you for taking the time to tell us about your experience at the Mercure Hatfield Oak Hotel. I am so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with the breakfast team to address the problems you experienced which are totally unacceptable, please rest assured we have this weekend we have done additional training with the food and beverage team to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katherine
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The hotel is surrounded by busy roads and the hotel do not know where their quiet rooms are its hit or miss and if unlucky expect a sleepless or troubled night. The beds seem to vary as well again this can affect your sleep. On the other hand the food served in the restaurant
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Response from KWBFOCUS, General Manager at Mercure Hatfield Oak Hotel
Responded 1 week ago
Thank you for taking the time to post a review following your recent stay with us, although I am sorry that you found the hotel noisy and had a sleepless night, I will certainly ensure all the reception team are retrained in the inventory to ensure they can offer guests solutions should they have specific requests. I am of course extremely happy to hear that you had such a good experience in the restaurant. Regards Katherine
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Have stayed here twice now. And have had four fire alarms go off in those stays. Ruining my sleep both times. It seems a common theme, as many reviews here suggest. But seems that the hotel are fine for the issue to continue yet stating that they are resolving the issue since
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Overall i found the hotel good and not bad value for money. Welcome was friendly, standard room had all i needed and the WiFi was a decent speed. Minor improvements are required. Although the bed was comfy the pillows were awful. The bath towels too small. Food was nice but
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Response from Katherine W, General Manager at Mercure Hatfield Oak Hotel
Responded 4 weeks ago
Craig Thank you for taking the time to share your experience We have certainly taken your feedback on board Regards Katherine
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Photo provided by managementMercure Hatfield Oak Hotel
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Executive
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Can you please tell me how far the nearest train station is please Many thanks
It is about 2 miles.
2 votes
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Is this hotel pet friendly?
I wouldn't think so.
0 votes
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how do i get from hotel to the university campus as i have no car.
The campus is a short walk along Roehyde Way, our son walked down to meet us at the hotel, took about fifteen minutes to walk.
0 votes
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is there a gym in this hotel?
No there isn't
0 votes
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Is there parking in the park and is it open on Saturdays?.
At the hotel we have ample car parking spaces. And the hotel is open 7 days a week, with complimentary parking for a guests I hope this answers your question.
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12
"Ask for a quiet room luck of the draw try requesting a noisy one might be just as effective."
"don't book"
"Suit rooms for obvious reasons. For a need of quiet I would suggest 1st floor room as sometimes you can hear elephants in rooms above you."
"Rooms at the back of the hotel are away from the busy main road but noise was minimal"
"This was a small party and the Willow room was ideal seating for 24-40"
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PRICE RANGE
US$75 - US$177 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hatfield Oak Hotel
LOCATION
United KingdomEnglandHatfield
NUMBER OF ROOMS
85
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