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Down Hall Country House Hotel

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Down Hall Country House Hotel
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1,600 Reviews from our TripAdvisor Community

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Showing 1,585: English reviews
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Colchester, England, United Kingdom
Reviewed 2 days ago NEW

This is essentially an excellent hotel. Attractive building in lovely grounds, large pleasant room, and friendly efficient staff. Excellent breakfast. The door handle broke when my wife was in the bathroom and it took 3 staff and 30 minutes to release her. However this could happen anywhere, the matter was efficiently handled and the hotel (without being asked) offered generous...

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Helpful?
Thank Martin C
London
Reviewed 3 days ago NEWvia mobile

Came here with my friend as was recommended the spa package. Well the spa is nice although limited and small (no pool) and tiny changing rooms. Had 2 treatments booked (Espa facial and back and shoulder massage) however Been in the jacuzzi 15 mins when we called in for our treatments. You need at least an hour to enjoy the...

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Thank Evalou377
London, United Kingdom
Reviewed 1 week ago

Our room was tasteful and extremely comfortable with a great bathroom. The staff were all lovely, very helpful and charming. BUT, the restaurant is over priced and completely lacking in any kind of atmosphere. Its more like a station waiting room; hideous lighting and on our visit they were playing chamber music! Not sure that anybody responsible for the name...

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1Thank maggieblundell
DownHallManagement, Manager at Down Hall Country House Hotel, responded to this review

Dear maggieblundell Many thanks for your feedback relating to your recent stay at Down Hall. I am grateful for your comments regarding the helpful and charming staff and am delighted that you found your room to be extremely comfortable. However, I am sorry to hear of the disappointment with your dining experience. I would like to assure you that all...

Reviewed 1 week ago

My fiance and I decided to book Down Hall for a 2 night stay after our registry wedding, whilst this isn't until 29/04/2017 the service we have received so far doesn't bode well. Without going through each email exchange so far, we have been met by "brick walls" each time with short, lack of empathy and robotic responses. No offer...

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Helpful?
1Thank Bobby C
DownHallManagement, Manager at Down Hall Country House Hotel, responded to this review

Dear Bobby C I am sorry that you felt it necesary to post a review prior to your stay at Down Hall and I would like to apologise for the circumstances that lead to you wishing to do this. Many thanks for your reply to my email correspondence and I am delighted that you are now looking forward to your...

Essex
Reviewed 1 week ago

Beautiful old building with lots of history, amazing grounds to walk around. Room was stunning and recently refurbished, this however was our second room as the first one was a little tired and dated as were the public areas of the hotel, reception, bar etc. Cant complain as was given a beautiful room upgrade with no charge which was greatly...

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Helpful?
Thank EssexJayne
DownHallManagement, Manager at Down Hall Country House Hotel, responded to this review

Dear EssexJayne Many thanks for posting your review following your recent stay at Down Hall. I am delighted that you found your room to be stunning and also that once your dissatisfaction with your initial room was brought to our attention, the team surpassed your expectations by offering a room upgrade. A large number of our bedrooms have been recently...

Marlow, United Kingdom
Reviewed 1 week ago via mobile

Despite the mixed reviews we came here for Easter Day lunch. The Grill restaurant was not full but it was busy and a little understaffed. They also had a wedding on the same day. At £30 for a three course lunch the meal was excellent value and overall very good. A choice of roast dinner or fish pie and some...

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Helpful?
Thank tanagogo1
DownHallManagement, Manager at Down Hall Country House Hotel, responded to this review

Dear tanagogo1 Many thanks for choosing to dine at Down Hall on Easter Sunday and for the reviewe following this experience. I am delighted that you found your meal to be 'excellent value' and 'overall very good'. I have noted your comment regarding the staffing of the Grill and will discuss this with my team. I look forward to welcoming...

Reviewed 1 week ago via mobile

The wedding held at Down Hall on Thursday 13th April: The service, facilities and food/wine choices were excellent.The wedding planners very efficient from the beginning of the process to the actual day. Thoroughly recommended.

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Helpful?
Thank Kathybella
DownHallManagement, Manager at Down Hall Country House Hotel, responded to this review

Dear Kathybella I am delighted that you enjoyed the wedding you attended at Down Hall and found the service, food and facilities all to be excellent. Our wedding planners to an amazing job ensuring that the wedding day is a memorable one for the bride and groom along with their guests. I hope to get the opportunity to welcome you...

Cambridge, United Kingdom
Reviewed 1 week ago

Stayed last week on business and whilst the bedroom was good and lounge and gardens great the restaurant and kitchen are simply not up to the level expected. Very poor service , mistakes with orders and poor excuses. 1st night dinner not bad but steaks not worth the extra charge but the second night was a disaster .

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Thank Roger V
DownHallManagement, Manager at Down Hall Country House Hotel, responded to this review

Dear Roger V I am sorry to hear of your disappointment with the standard of food served on your recent visit. I would welcome the opportunity to discuss this further and would be grateful if you could email gm@downhall.co.uk with further details. I look forward to hearing from you. Kind regards Mark O'Reilly

Reviewed 1 week ago via mobile

We were put in a newly refurbished room (room 133). Dual aspect meant lots of light in the room. Sadly overlooked the car park rather than the grounds. Bed very comfortable and overall the room very luxurious. Big comfy pillows, nice big TVs furnishings all very nice. Bathroom was also to a high standard although sadly the water was not...

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Helpful?
Thank Zoe S
DownHallManagement, Manager at Down Hall Country House Hotel, responded to this review

Dear Zoe S Many thanks for your review following your recent stay at Down Hall. I am delighted that you managed to take advantage of all the facilities we have to offer. I am sorry to hear of the issue with hot water but confirm that this has been rectified. Your comment regarding signage will be investigated further and the...

UK
Reviewed 2 weeks ago

The hotel seems to survive on its past glories but there are too many little things which will turn people away. I only spent one night here but it was enough for me, I think I'd cut my stay short if it was longer. I think the worst was the breakfast room where, despite people queuing for tables, the staff...

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Helpful?
Thank uncleglyn
DownHallManagement, General Manager at Down Hall Country House Hotel, responded to this review

Dear uncleglyn Many thanks for posting your review and for the feedback relating to your recent stay at Down Hall. I am sorry to hear of your disappointment and wish I had the opportunity to discuss this with you prior to your departure. Our breakfast room does get busy at times and during that period, we do everything we can...

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Amenities

Highlights
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Down Hall Hotel is one of England's most established country house hotels. Located in Hatfield Heath, near Bishop's Stortford on the Hertfordshire and Essex border, Down Hall Hotel is 45 minutes from central London and also ideally located near London Stansted Airport. Dating back to 1322, this impressive Italianate mansion is an historic setting. The hotel's grand interiors, ornate ceilings and abundance of natural daylight combine to make Down Hall Country House Hotel an experience like no other. Down Hall has recently completed the refurbishment of 54 West Wing Executive bedrooms and added a brand new gym, sauna and steam room facility. ... more   less 

Additional Information about Down Hall Country House Hotel

Address: Matching Road | Bishop's Stortford, Hatfield Heath CM22 7AS, England
Region: United Kingdom > England > Hertfordshire > Hatfield Heath
Price Range: $133 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Down Hall Country House Hotel 4*
Number of rooms: 99
Reservation Options:
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Also Known As:
Down Hall Country Hotel
Down Hall Hotel
Hotel Down Hall Country
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Questions & Answers

Here's what travellers have asked, with answers from Down Hall Country House Hotel staff and other travellers.
8 questions
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Basingstoke, United Kingdom
Essex, United Kingdom
over a year ago
Greater London, United Kingdom

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Questions? Get answers from Down Hall Country House Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“newly refurbished rooms overlooking eden spa are the best.”
EssexJayne, 17 Apr 2017 | Read review
“Try and get a rear garden facing room”
98johni, 11 Apr 2017 | Read review
“Ask for a room overlooking the pond, nice view”
948alecm, 11 Apr 2017 | Read review
“ask for renovated room”
Mike747uk, 31 Mar 2017 | Read review
“Second floor executive room overlooking the gardens. Best view”
565craigw, 6 Mar 2017 | Read review
5 of 5