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Premier Inn Hemel Hempstead West Hotel

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Premier Inn Hemel Hempstead West Hotel
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421 Reviews from our TripAdvisor Community

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Showing 418: English reviews
England, United Kingdom
Reviewed 5 days ago NEW

Staff nice. Same fittings as all the other premier inns. Bit tatty compared to some others but good value for a family room and while I stay at premier inn quite often id probably use a different one if I had much choice just because of the previously mentioned tatty state. Shame for the staff who were lovely and accommodating...

Thank RobH2012
Liverpool, United Kingdom
Reviewed 6 days ago NEW

First room was cold, not clean and smelt musty. The second room as slightly better . The bed like all the beds at Premier Inn was good, Bath was very slippy when having a shower and more hand rails needed. Communal areas dirty. This is the worst Premier Inn I have stayed in and badly needs a refurb.

Thank jhasti_442496
WhitbreadHotels, Premier Inn Team at Premier Inn Hemel Hempstead West Hotel, responded to this review

Hi there I'm really sorry to hear your room wasn't up to our usual standard. I've passed this on to the Operations Manager and they'll work with Housekeeping team to improve the level of cleanliness in the room. The Maintenance team will also look into the heater within the room to make sure this is working correctly. If you do...

Leicester, United Kingdom
Reviewed 1 week ago

It's been a long time since I was made to feel so welcome at a hotel, from the check-in to the breakfast we were really well looked after - many thanks. The team at Hemel understand the concept of customer service.

Thank hans_skeat
Shrewsbury, United Kingdom
Reviewed 2 weeks ago

Brilliant staff, they made the stay very enjoyable and went the extra mile and genuinely seemed happy to be part of the team working there . The room was a bit hot. When I asked at breakfast if they had hot chocolate they said that this was not offered but the very nice lady went to the kitchen and made...

Thank iainmworrall
Portsmouth, United Kingdom
Reviewed 3 weeks ago

We stayed for one night and would certainly use this hotel again. Room comfortable, good pillows and no noise. The ladies serving breakfast were superb, very efficient and the breakfast was good. Location is perfect for Berkhamsted and easy access back onto motorway, plenty of parking.

Thank Moya C
Reviewed 22 October 2016 via mobile

Stayed for one night as we were attending a nearby event the following day. Excellent staff who were rushed off their feet as everybody in another large visiting group wanted food. They all managed perfectly - well done.

Thank Chris C
United Kingdom
Reviewed 12 October 2016

stayed for two nights, good , clean hotel. freindly staff. usual premier standard, would recommend.hemel old town, not far away , worth a visit. stayed as i went to drift limits track day which is 5 min away in car.

Thank simoncD6352QH
Southampton, United Kingdom
Reviewed 12 October 2016

This premier inn is very much like most you stay in clean rooms the beds in this one not as comfy as some P.I but was fine room was the normal standard bar and restaurant was quiet compared to some eg The Globe in Highcliffe that takes i would imagine 5 times as much as this one with the same...

Thank robbie1doe
Poole, United Kingdom
Reviewed 10 October 2016

I have used Premier Inns over many years and this one was particularly clean and the staff were especially welcoming. Whilst the hotel is by a road we had a room at the back and there was no road noise.

Thank richardpe10
Darwen, United Kingdom
Reviewed 9 October 2016

I could not believe the welcome - lovely cheery staff - truly helpful and genuine. The room was spacious, extremely clean and not over hot. The breakfast - more like a feast - delicious and beautifully cooked. This has to be a credit to Premier Inn's - would I stay in a Premier Inn again - YES...

Thank shirleyad7

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  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Escape to the Chilterns, an Area of Outstanding Natural Beauty, just half an hour's drive away ... more   less 

Additional Information about Premier Inn Hemel Hempstead West Hotel

Address: Stoney Lane | Bourne End, Hemel Hempstead HP1 2SB, England
Region: United Kingdom > England > Hertfordshire > Hemel Hempstead
Price Range: $73 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Hemel Hempstead West Hotel 3*
Number of rooms: 62
Reservation Options:
TripAdvisor is proud to partner with Premier Inn, Priceline and Booking.com so you can book your Premier Inn Hemel Hempstead West Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Premier Inn Hemel Hempstead West Hotel Hemel Hempstead
Hotel Style:
#1 Romantic Hotel in Hemel Hempstead
#2 Business Hotel in Hemel Hempstead
#4 Family Hotel in Hemel Hempstead
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Questions & Answers

Here's what travellers have asked, with answers from Premier Inn Hemel Hempstead West Hotel staff and other travellers.
5 questions
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Questions? Get answers from Premier Inn Hemel Hempstead West Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Maybe try a room above ground floor so that you can open the windows if it's hot”
 of 5 bubbles SWest2016, 22 Sep 2016 | Read review
“Ask for. Room with an even number as they are on the quieter side and make sure you close you Windows before you go to sleep.”
 of 5 bubbles RoseyC_11, 20 Aug 2016 | Read review
“Any room as fully double glazed but for such good value what can you not be happy with”
 of 5 bubbles casadolly, 18 Aug 2016 | Read review
“Ask for a room at the back to avoid traffic noise.”
 of 5 bubbles georgiahay, 13 Jul 2016 | Read review
“Away from A41.”
 of 5 bubbles 398stuarta, 2 Jun 2016 | Read review
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