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Sutherland House

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#4 of 5 Hotels in Deal
Certificate of Excellence
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1 room 2 adults 0 children
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Sutherland House
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72 Reviews from our TripAdvisor Community

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Showing 72: English reviews
Kent
Reviewed 25 June 2016

We were comfortable here but found the decor and facilities very tired. We were disappointed as we had expected more of this establishment. The duvet cover was torn and we were actually covered by the duvet as opposed to the cover! The breakfast is OK but there is no menu. Overall the cleanliness is acceptable but could be improved. Beware...

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1Thank KentishLady_12
Gosport, United Kingdom
Reviewed 21 May 2016

Having previously lived in Deal in the 1980's we knew exactly what we were getting with this BnB. Although new owners since 1991, everything was as we remembered. Top class and well run. Comfortable room with excellent facilities along with a shower with excellent pressure and bags of hot water. An excellent breakfast is included within the price with freshly...

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Thank BootyBandy
Newcastle upon Tyne, United Kingdom
Reviewed 17 May 2016

My husband was wanting to re-visit Deal where he did his training. We booked into the Sutherland for 3 nights over the internet. There was a bit of confusion on arrival as the owner had no record of our booking, having said that, he obliged us by putting us in a double room at the front. The furnishings seem a...

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1Thank postilionni
GKNH, Owner at Sutherland House, responded to this review

I am so sorry we had no booking for your visit. You did indeed book through Laterooms but it slipped through the system, our fault almost certainly. I am even more sorry you found your room rather tired ,we like that room as do the vast majority of our guests as the mixture of antique and high quality reproduction furniture...

Leeds, United Kingdom
Reviewed 8 April 2016 via mobile

We really enjoyed talking to the owner, he was very knowledgeable about the local area and it's history. The room was comfortable and a reasonable price for the south. The location was perfect, a short walk into town and to Deal castle with sufficient parking. We'd certainly stay there again.

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Thank GemTalula
United Kingdom
Reviewed 31 March 2016

We arrived with our dog much later than expected (thanks a bunch sat-nav) but we still had a warm welcome from Garry. Our twin room (No 5) which overlooked the main road was well furnished, very clean, and had everything we needed. The bathroom looked as if it had recently undergone an upgrade and had complimentary toiletries. Hot breakfasts are...

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Thank WhataPalaver
Sandy, United Kingdom
Reviewed 12 March 2016

I had the pleasure of staying in this hotel for one night with my family. the minute gary greeted us at the door i felt so welcome. he couldn't have done more to make our short stay so pleasant and nothing was too much trouble. i loved the honesty bar and the room it was in. in fact the whole...

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1Thank ifeelathome59
Chatham, United Kingdom
Reviewed 12 March 2016

We decided to have a short winter break which was not too far from home. The accommodation was excellent and very clean and the proprietor Garry had a great sense of humour and he was a true gentleman, also he was very trusting, one could help yourself to drinks from the bar and all one had to do was to...

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1Thank Purdon186312
milton keynes
Reviewed 9 November 2015

We booked a double room for one night visiting family in Deal. We arrived at the appointed checking in time of 4pm, but there was no answer. After ringing the doorbell numerous times and then contacting the booking agent, who actually telephoned the hotel for us, the door did open. Considering there was not anyone to let us in on...

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3Thank doggerlily
GKNH, Owner at Sutherland House, responded to this review

Thank you for this somewhat mixed review. On your specific comments may I apologise once more for my late arrival that evening. It was at exactly 2 minutes past 4 pm. Unfortunately my trip from collecting supplies from town was delayed by a practice for remembrance Sunday congesting the roads at the hospital memorial. I did apologise at the time...

UK
Reviewed 22 September 2015

Arrived late one September evening after being left without accommodating after another hotel in the Deal area had lost my reservation and were fully booked. Hotel owner was happy to receive me at such short notice and a lovely room was immediately available for me. Wonderfully decorated property, homely feel, excellent breakfasts. My new first-choice stop over location for my...

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1Thank Weemor
London
Reviewed 6 September 2015 via mobile

My partner and I stayed at the hotel for a friend's birthday celebration. Decor is stylish but cosy and garden is beautiful. We stayed in room 3 which has a gorgeous en-suite bathroom, clearly recently refurbished to a very high standard. The breakfast was very well cooked and the staff friendly and efficient. Heartily recommend.

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1Thank Monkton42

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Laundry Service

Additional Information about Sutherland House

Address: 186 London Road, Deal CT14 9PT, England
Region: United Kingdom > England > Kent > Deal
Price Range: $131 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutherland House 5*
Number of rooms: 5
Reservation Options:
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Also Known As:
Sutherland House Deal, UK - England
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Questions & Answers

Questions? Get answers from Sutherland House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Qieter rooms are at the back.”
BridgerSussex, 18 Sep 2016 | Read review
“rooms at the back would be quieter”
postilionni, 17 May 2016 | Read review
“Garry did show us around and I must say all the rooms were good.”
Purdon186312, 12 Mar 2016 | Read review
“Was extremely happy with my ground floor room (No1)”
bonitak712, 4 Sep 2015 | Read review
“go elsewhere. Sleep in the street !”
jjwildless, 1 Sep 2015 | Read review
5 of 5