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Holiday Inn Express Burnley

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Holiday Inn Express Burnley
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455 Reviews from our TripAdvisor Community

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Showing 446: English reviews
Reviewed 2 weeks ago

Nice hotel, good location for motorway access. The room was clean and the bed was comfortable. The staff were friendly, helpful and professional, even on Christmas Day. The breakfast had a good range and quality. I would definitely recommend.

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Helpful?
Thank Richard B
Javea, Spain
Reviewed 3 weeks ago

Ideally located, comfortable and clean. Fantastic value for money, and the staff are very good. The breakfast buffet included, makes the morning a good start. There is a selection of hot and cold and you can help yourself as many times as you like.

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Helpful?
Thank Fitzy47
Lee H, Manager at Holiday Inn Express Burnley, responded to this review

Good Afternoon Fitzy47 Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us especially our Express Start breakfast. Thank you for your continued loyalty to the hotel and we look forward to seeing you the next time you are in Burnley

Arboleas
Reviewed 3 weeks ago

Not sure what has happened to this hotel. We arrived and the room was freezing. It had an air con/guest unit above the four which wasn't functioning properly. We waiting about 10 minutes for the unit to kick in with warm air but it didn't happen. We called reception and the manager came to the room and explained it was...

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1Thank styrene45
Lee H, Manager at Holiday Inn Express Burnley, responded to this review

Good Evening, Thank you so much for your review of our hotel. I am sorry to hear you encountered Air conditioning problem during your stay along with a negative experience during the breakfast service. I would like to discuss your comments in some more detail so if you could send an email to me directly at leeh@hiexburnley.com. Once again thank...

Reviewed 3 weeks ago via mobile

We often stay here as a family when visiting grandparents as a reasonably priced place that's close by. We have only ever had positive experiences, the staff do whatever they can to help you even if you check in quite late at night, and on our most recent stay we all separately noticed that the beds were extremely comfortable. The...

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Helpful?
Thank Beth L
GSM1_Burnley, Guest Relations Manager at Holiday Inn Express Burnley, responded to this review

Good Afternoon Beth, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Thank you for your continued loyalty to the hotel and we look forward to seeing you the next time you are in Burnley,...

Newcastle upon Tyne, United Kingdom
Reviewed 18 December 2016

We have stayed at this hotel many times and it's always been OK in the past, however we stayed there last night and things have obviously changed for the worse. We arranged a late arrival and arrived around 10.40pm Me, My wife and our 11 year son. we were greeted by the receptionist (Who turned to be a manager) who...

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Helpful?
1Thank stuolimax
IHGService, Guest Relations Manager at Holiday Inn Express Burnley, responded to this review

Hi stuolimax, Thank you for choosing us and sharing what happened during your visit. It concerns me to read that you had an unpleasant experience because of how some of our in house staff attended to your concerns. I am confident that our hotel owners and management did not intend to leave you such an impression. Rest assured that I...

Worcester
Reviewed 14 December 2016

I used to stay in this hotel very regularly but moved to another hotel as I was so bored with the tedious breakfasts and poor bar food. However, the staff were friendly, housekeeping was excellent, and the rooms were quiet and modern (provided you stay car park side). Sadly things have changed! On the positive side, breakfast is now excellent--still...

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Helpful?
Thank craigm66
GSM1_Burnley, Guest Relations Manager at Holiday Inn Express Burnley, responded to this review

Good Morning craigm66, Thank you for your honest review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better...

Eastleach, null, United Kingdom
Reviewed 14 December 2016 via mobile

Just woke up here - had a good nights sleep Clean - well maintained - nowt fancy Staff always friendly Tip - make sure you book a room car park side of hotel , rooms at the back very noisy as hotel backs onto motorway

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Thank Steve C
GSM1_Burnley, Guest Relations Manager at Holiday Inn Express Burnley, responded to this review

Good Morning Steve, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind Regards Louise Guest Shift Team Leader

Alicante, Spain
Reviewed 13 December 2016

My daughter and I stayed here for one night, the staff were brilliant especially James who came up and made up the sofa bed within 10 minutes. The breakfast which is complimentary is amazing, fruit juice, tea, coffee, eggs, bacon, sausage, beans, toast, croissants, cereals. Free wi-fi and free parking. It is extremely clean, good bar and restaurant. I have...

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Thank maggie c
GSM1_Burnley, Guest Relations Manager at Holiday Inn Express Burnley, responded to this review

good Evening Maggie, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind Regards Guest Service Team Leader Louise

Edinburgh, United Kingdom
Reviewed 12 December 2016 via mobile

We got a family room for 1 night. The room itself was clean and comfortable and a decent size. The price for the room and breakfast was really reasonable. The staff, in arrival was really friendly and helpful. We had to ask for extra towels and cups as everything had been provided for 2 people only but this was no...

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Helpful?
Thank spagirlsontour
GSM1_Burnley, Guest Relations Manager at Holiday Inn Express Burnley, responded to this review

Good Evening spagirlsontour, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I have taken a not of your comments regarding breakfast and the hairdryer We hope you will visit us again. Kind Regards Louise...

Worksop, United Kingdom
Reviewed 5 December 2016

Right stayed here for the night on a coach trip to Christmas markets at Grassington and Manchester. The food was glorious and the reception area and staff was brilliant. The bar area is adequate compared to other hotels but managed to get a drink and have a laugh. NOW THE ROOM: The room first of all looked fantastic until I...

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Helpful?
Thank Pincham
GSM1_Burnley, Guest Relations Manager at Holiday Inn Express Burnley, responded to this review

Good Evening Pincham,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay, We do hope you will visit us again. Kind Regards Louise Guest Service Team Leader

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Burnley M65 J10 has 102 self contained modern bedrooms which all come equipped with direct dial phones, high speed internet access , 26' LCD TVs, Freeview, satellite TV, tea & coffee facilities, air conditioning and power showers. The Holiday Inn Express Burnley has 4 up to date dedicated meeting rooms equipped with high-speed Internet access, tea & coffee facilities, LCD screens with direct data connection, natural daylight and air conditioning. At the Holiday Inn Express Burnley a complimentary Continental breakfast is included for all guests, a limited evening menu is available. Burnley s countryside is a living mosaic of woods, farmland and waterways with over four hundred kilometers of cycleways, bridleways and footpaths leading from the South Pennine Moors to the Calder and Ribble Valleys in the shadow of Pendle Hill.Please note: this is a non smoking hotel. ... more   less 

Additional Information about Holiday Inn Express Burnley

Address: 55 Pendle Way | just off the M65 J10, Burnley BB12 0TJ, England
Region: United Kingdom > England > Lancashire > Burnley
Price Range: $81 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Burnley 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Holiday Inn Express Burnley Hotel Burnley
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Burnley staff and other travellers.
5 questions
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Glasgow, United Kingdom
over a year ago

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Questions? Get answers from Holiday Inn Express Burnley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take your wooly sox and a hit water bottle if staying in the winter!”
 of 5 bubbles styrene45, 30 Dec 2016 | Read review
“If you stay ask for a car park side room”
 of 5 bubbles craigm66, 14 Dec 2016 | Read review
“Avoid 3rd floor - unless you want to wake up with a pond in your room!”
 of 5 bubbles jasonmann2011, 14 Nov 2016 | Read review
“Rooms on the opposite side to the motorway.”
 of 5 bubbles MichaelF233, 28 Oct 2016 | Read review
“car park side”
 of 5 bubbles 916ckel, 12 Oct 2016 | Read review
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