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BEST WESTERN Oaks Hotel & Leisure Club

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BEST WESTERN Oaks Hotel & Leisure Club
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546 Reviews from our TripAdvisor Community

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Showing 540: English reviews
Redcar
Reviewed 3 January 2017

Lovely old building .... we had a premier room which was fantastic. The pool is very small but steam room, sauna and hot tubs ok..... majority of users of the gym and pool facilities are locals as opposed to hotel guests. We ate dinner in the hotel, food was ok but took over an hour from starter to main .......

Review collected in partnership with Best Western
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Thank wilton2012
Toulouse, France
Reviewed 2 January 2017

We attended the NYE Vegas party with friends and family. There were only three gaming tables, and we were glad that we played before the meal. Unfortunately, a couple of our party arrived just before the meal and didn't have much time to play. After the meal, the tables were so crowded that you couldn't get near. The canapes: There...

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Thank Peter D
Glasgow, United Kingdom
Reviewed 1 January 2017

We had been upgraded to a Platinum room which was very spacious with lovely furnishings and a great view. Toiletries etc were lovely, as were the tea/coffee items available along with two pieces of fruit and still and sparkling water. My husband ordered room service which arrived promptly and was very nice. The swimming pool and Jacuzzi were excellent. Reception...

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Thank MQ55
Sunderland, United Kingdom
Reviewed 1 January 2017 via mobile

We stayed here for one night in a standard room, the hotel is large and has lots of stairs. The room was miles away from reception but on checkin the staff asked if we needed a hand carrying bags from the car to the room and the same on checkout. The room was clean and had a modern bathroom although...

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1Thank Sarah R
Leeds, United Kingdom
Reviewed 15 December 2016

myself and 9 others stayed 3/12/16 had a Christmas party night and bed and breakfast, the food on both occasions was very well cooked and enjoyed by all. The rooms were very clean and well stocked. But best of all was that all of the staff I came in to contact with was extremely helpful and friendly.

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Thank Janewilson377
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Dear Mrs Wilson Thank You for taking the time to review your stay with us I am delighted that you found the staff to be helpful and polite, I am also delighted that you found the rooms to be clean and well stocked. I hope to welcome you back in the near future Kind Regards Maxine Walsh General Manager

UK
Reviewed 12 December 2016

First impression at arriving at hotel was it being on such a busy road. Not in a quiet location, we walked into reception and found the reception to be a small area to the right of the entrance. When we checked in were told there were no lifts. We were lucky that a young gentleman helped us to our room...

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Thank marshall1933
Bradford, United Kingdom
Reviewed 29 November 2016

My family and I can not speak too highly of this hotel.Our party of 22 arrived at different times throughout Friday.The booking in was simple and easy.All of our rooms were clean,modern,and warm.Bathrooms were of a high standard,and plenty of hot water.The staff were all polite,friendly and helpful.We had a problem in the dining room on the Friday night,but it...

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1Thank sheffy444
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Dear Sheffy444, Thank you for taking the time to review your stay with us I am glad you found the hotel to be upto your standards and the staff polite and helpful. I hope to welcome you back in the near future Kind Regards Maxine Walsh General Manager

London, United Kingdom
Reviewed 27 November 2016

Recently spent a night at this hotel. It is set in a nice location near to Pendle Hill and with easy access to Burnley. The room was comfortable and well equipped - our sleep was good and we found the place quiet at night even though there were a couple of events on. With breakfast we paid £79 so consider...

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Thank OkayTC
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Thank you for taking the time to review our hotel. I am glad to know that the staff were friendly and inviting as customer service is important to me and the rest of the team. We hope you will come again if you are in the area. Kind Regards Maxine Walsh

Reviewed 27 November 2016 via mobile

Visited the leisure facility, which was fine apart from the ladies changing rooms. Smelt musty and not warm. Children were shivering. Shower was only aired but the grout was black and dirty, badly in need of a refurbishment. Staff helpful and pleasant

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Thank ratty666cat
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Thank you for taking the time to review our hotel. I am sorry that the leisure facilities were not up to standard and I will pass on your comments to the leisure manager. The leisure facilities are due to be refurbished in the coming months so hopefully these problems will be rectified. Kind Regards Maxine Walsh

Burnley, United Kingdom
Reviewed 26 November 2016 via mobile

I have just got back from a theme night Michel bubble night... stroke Christmas night family get together . First of all the table we sat 24 of us really struggled to fit 20? So uncomfortable. The drinks prices was really expensive. I was paying for 4 pints of draught beer or a small glass of wine was £5.50 each...

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1Thank Mrwstowe
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Thank you for your feedback. I am sorry that you were disappointed with the service on the night. I will take the points raised to our next team meeting as this is not acceptable. The drinks prices I cannot do anything about as they are set by our company and are the same throughout the group. Please accept my apology...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Once the private home of a wealthy local tea merchant, The Oaks Hotel has been restored preserving the grand feel of a bygone era. The lounge area is dominated by a 25ft high stained glass window depicting the story of Abraham Althams life and work in the Burnley Area. ... more   less 

Additional Information about BEST WESTERN Oaks Hotel & Leisure Club

Address: Colne Road | Reedley, Burnley BB10 2LF, England (Formerly Oaks Hotel and Leisure Club)
Region: United Kingdom > England > Lancashire > Burnley
Price Range: $93 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Oaks Hotel & Leisure Club 3*
Number of rooms: 51
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Oaks Hotel & Leisure Club staff and other travellers.
8 questions
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Abergele, United Kingdom
south cumbria
over a year ago
Abergele, United Kingdom
5 months ago
Rossendale, United Kingdom
Burnley, United Kingdom

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Questions? Get answers from BEST WESTERN Oaks Hotel & Leisure Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a table in the window.”
 of 5 bubbles nenglish, 8 Feb 2017 | Read review
“Not known as we did not stay as live close .”
 of 5 bubbles pearlnsteveb, 4 Jan 2017 | Read review
“Platinum room with a view.”
 of 5 bubbles MQ55, 1 Jan 2017 | Read review
“All rooms are great”
 of 5 bubbles sheffy444, 29 Nov 2016 | Read review
“One with a view. Ours looked out onto a wall, but at least it didn't let in any light!”
 of 5 bubbles SouthBucks459, 2 Nov 2016 | Read review
5 of 5