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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
So, I tend to think some people can fib a lil on their reviews. So I tend to not read them all, I wish I had.
We arrived early evening, with 3 tired kids in tow. I'd pre-paid the deposit. My husband went in, got...More
Awful and breakfast was a nightmare, strict instruction to arrive no later than 9.55am for breakfast then rushed through by staff, even took my toast out of toaster!!! very dirty dingy area to eat breakfast and rooms weren't much better don't think anyone hoovers around...More
Where do I start?
When we arrived we thought this hotel looked nice with loads of rooms and out of the way in the country.
When we went to reception we were greeted quite rudely by a man in a chair that seemed to be...More
booked this hotel because i am disabled and its not far from where we was going on Holiday. i didn't want to travel on a bank holiday so went the day earlier and only picked this hotel because they had a pool so my 2...More
I had a fabulous holiday with my young children for ten days! The staff were amazing and so helpful!!
Laburnum is set in a most beautiful relaxing setting, and caters well for children too!
My accommodation was really nice and we had a very comfortable...More
Response from davidcox | Property representative |
I fully agree. Les is a major asset to the hotel who works tirelessly for guests. He is a highly capable member of staff, the last thing he deserves are such baseless and unfair comments.
Sadly, most of our staff have also... More
I fully agree. Les is a major asset to the hotel who works tirelessly for guests. He is a highly capable member of staff, the last thing he deserves are such baseless and unfair comments.
Sadly, most of our staff have also been abused online at one time or another - from the manager to the back office guy!
We all have to acquire broad shoulders in the hospitality trade and take it on the chin most of the time, but there some comments that really "cross the line".
Those making such remarks should reflect on the fact that the laws of libel still apply online; posting such comments are not "just a computer game", they are offensive and hurtful. Some have still to realise the internet and real life are the same thing... not some alternative reality where someone can act boorishly and be unreasonably offensive (often to get "likes" and other puerile highly subjective rewards).
The internet are fully of entitled "keyboard warriors", sadly. Many of issues that provoke such comments are virtually easy to resolve on the spot, oh, if only they would mention it at the time! Funny thing is they rarely do so.... Make of that what you will,
Anyhow, thanks for your kind comments; Les is aware of your supportive comments and is grateful for them. And we thank you for calling out such behavior. If only everyone online had your grace and good manners!
Thanks
Laburnum House
