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Alton Towers Hotel

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Traveller (1077)
Room & Suite (226)
Dining (24)
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Overview
  • Excellent37%
  • Very good30%
  • Average19%
  • Poor8%
  • Terrible6%
Travellers talk about
“explorer room”(89 reviews)
“moon voyage”(99 reviews)
“the secret garden”(578 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
All hotel details
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Reviews (2,824)
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2,809 results
Traveller rating
985
868
542
244
170
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985
868
542
244
170
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All reviewsexplorer roommoon voyagethe secret gardentheme parksplash landingswater parkalton towersevening entertainmentthemed roomsfamily roomsingle bedpirate shipmy daughterwoodland walksanta sleepovercbeebies landstandard room
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671 - 675 of 2,809 reviews
Reviewed June 17, 2016 via mobile

I have wanted to stay here for years but never did till now and I was as good as I had hoped. Easy to find, straight forward check in. As soon a you walk in its a lovely feeling, really friendly staff . We have...More

Thank sturdygirlKilmarnock
Response from 180kate2015, Manager at Alton Towers HotelResponded June 30, 2016

Dear sturdygirlKilmarnock, Thank you for taking the time to write to us regarding your recent stay at the Alton Towers Resort. Given our reputation as the UK’s favourite Resort we are always proud to provide such memorable experiences to our guests, and it's very rewarding...More

Reviewed June 17, 2016

Stayed here for 3 nights as a base for the theme park and had a great time. The hotel is lovely and although in need of some upgrading in some areas, overall it's certainly above average. The lack of air conditioning in the bedroom was...More

Thank William M
Response from 180kate2015, Manager at Alton Towers HotelResponded June 30, 2016

Dear William M, Thank you for taking the time to complete a review on Trip Advisor for Alton Towers Hotel, we really do appreciate receiving comments from our guests. All feedback is welcomed as this helps us to improve our standards, service and facilities for...More

Reviewed June 16, 2016 via mobile

We recently stayed at the hotel for the first time in May this year (2015). The rooms in the hotel are a little dated with no safe or mini bar however given that we spent 80% of the time in the amusement park this was...More

Thank Stephen M
Response from 180kate2015, Manager at Alton Towers HotelResponded June 30, 2016

Dear Stephen M, Thank you for taking the time to complete a review on Trip Advisor for Alton Towers Hotel, we really do appreciate receiving comments from our guests. All feedback is welcomed as this helps us to improve our standards, service and facilities for...More

Reviewed June 15, 2016 via mobile

The hotel layout and structure is great and the photographs really do not do it justice. The ship/ centre stage really sets off the hotel and little touches like talking mirrors in the toilet are great fun. When we entered our room this was also...More

1  Thank Terry S
Response from 180kate2015, Manager at Alton Towers HotelResponded June 30, 2016

Dear Terry S, Thank you for taking the time to complete a review on Trip Advisor for Alton Towers Hotel, we really do appreciate receiving comments from our guests. All feedback is welcomed as this helps us to improve our standards, service and facilities for...More

Reviewed June 15, 2016

Went with the whole family ( that's me, my husband, two daughters, sons in law, five grandchildren aged 1 to 7) we oldies stayed at the hotel which was fine ( we are Disney regulars too!) the hotel staff were helpful, friendly and courteous. Our...More

1  Thank GrannyRubee
Response from 180kate2015, Manager at Alton Towers HotelResponded June 30, 2016

Dear GrannyRubee, Thank you for taking the time to complete a review on Trip Advisor for Alton Towers Hotel, we really do appreciate receiving comments from our guests. All feedback is welcomed as this helps us to improve our standards, service and facilities for our...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Pool
Details
Price range
US$195 - US$346 (Based on Average Rates for a Standard Room)
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$195 - US$346 (Based on Average Rates for a Standard Room)
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1077)
Room & Suite (226)
Dining (24)
Pool & Beach (7)
Family and Play Areas (10)
Questions & Answers
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Charlotte K
May 3, 2018|
Answer
Response from David K | Reviewed this property |
There should be a fridge in the room but it will depend on your room standard. Drop them a note and ask the question..
0
Votes
h_ormond
April 11, 2018|
AnswerShow all 5 answers
Response from Cefa21 | Reviewed this property |
Sorry for delay! Yes there is!
0
Votes
Kelly C
April 1, 2018|
Answer
Response from David K | Reviewed this property |
Not sure but I would say no. Cost to a business of that size would be enormous. We all know how Sky like to negotiate on pricing.....not. Enjoy your day there’s lots to do and I sure of the bars on site may show the sport.
0
Votes
Room Tips
"Over looking the lake"
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"Rooms away from the centre of the hotel will be quieter"
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"An Absolute must go Resort"
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"Best theme park, Smiler room is the best room!"
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