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Alton Towers Hotel

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
Lowest price we found
US$173*
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Alton Towers Hotel
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2,510 Reviews from our TripAdvisor Community

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Showing 2,496: English reviews
Brighton, United Kingdom
Reviewed 28 July 2015

a tradition in our family that as our children turn 15 they take 3 friends to celebrate at Alton Towers in a suite. The girls had a fantastic time and were really pleased with their celebration room - while we had the peace and quiet of a recently refurbished moon voyager room. Check in and check out was rapid. Parking...

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Helpful?
2Thank s80chris
James G, Resort Excellence at Alton Towers Hotel, responded to this review

Dear s80chris, Thank you for taking the time to review us on Trip Advisor. We are delighted to hear that your whole family had such a great time with us here at the Resort, and that we have lived up to the family tradition. We're also glad to note your comments about speedy checking in and out, and ease of...

Reviewed 27 July 2015

My partner and I had booked for 1 night (2 days theme park) just prior to the 'Smiler' accident. We went along the week after it happened and had some of the best service we have ever received. Even the gardeners and maintenance men stopped what they were doing to say hello. Rooms could definitely do with a bit of...

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Thank Danny C
James G, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Danny C, Thank you for taking the time to review us on Trip Advisor. We're delighted to hear that you had such a fantastic time with us, and that our team were living up to our high expectations of customer service. We are currently in the process of rejuvenating the whole of Alton Towers Hotel, and the availability of...

Liverpool, United Kingdom
Reviewed 26 July 2015 via mobile

Just returned from a 2 night stay for our daughters 7th birthday. Decided to upgrade to a Moon Voyager Room for the air con and extra facilities. On arrival to the room we were very pleased but after 5 minutes the air con made the most terrible racket. I'm not exaggerating, it really was the worst banging/rattling sound. We like...

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Helpful?
2Thank MrKite93
James G, Resort Excellence at Alton Towers Hotel, responded to this review

Dear MrKite93, Thank you for taking the time to review us on Trip Advisor. We're extremely sorry to hear that aspects of your stay fell below their expectations; we are continually investing in the upkeep and maintenance of our hotels, and I am glad that ultimately our team were able to reach a resolution with you. However, we will be...

Sauchie, null, United Kingdom
Reviewed 26 July 2015 via mobile

I've just gotten home after a weekend at the Alton Towers hotel and had an incredible experience. All the staff were really friendly welcoming and helpful. The room was extremely clean. The hotel itself was really charming and hand plenty little surprises/decorative items around it that I loved. I'll most definitely be staying upon my next visit to Alton Towers.

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Helpful?
Thank Nick L
James G, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Nick L, Thank you for taking the time to leave such an amazing 5 star review on Trip Advisor. I am absolutely delighted to hear that you have had such a wonderful stay with us, and will make sure that our staff are recognised from your positive comments. We look forward to welcoming you back to the Resort soon....

Aberdeen, United Kingdom
Reviewed 26 July 2015

We stayed here for three nights, visiting Alton Towers for two days and the waterpark for one day. We stayed in a Moon Voyage room which was slightly bigger than an average room with bunks for the children. My boys loved it. They loved the X-box, the big teddy bear, the compass game handed to them on arrival. My husband...

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Helpful?
Thank BentleyFay
James G, Resort Excellence at Alton Towers Hotel, responded to this review

Dear BentleyFay, Thank you for taking the time to review us on TripAdvisor. Firstly, I am delighted to hear that your children enjoyed the Moon Voyager room; what an amazing time you had on Enchanted Forest Tree Top Quest; and your amazing comments about our team members. I am sorry to hear that aspects of your stay did not live...

Birmingham, United Kingdom
Reviewed 25 July 2015 via mobile

We booked last minute yesterday for last night so got the room at a bargain and as pass holders didn't need tickets for the park. We has a fantastic stay, the room was lovely decorated and the hotel is stunning. We went across to the Splash Landings Hotel on the evening as there entertainment was better suited to our young...

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2Thank Loveadayout
Peter F, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Loveadayout, Thank you for your 5 star review on Trip Advisor! We're delighted to hear you enjoyed your stay at our Alton Towers Hotel. We do aim to provide a fantastic and memorable experience for our guests, and so we're pleased to hear your family enjoyed our entertainment in Splash Landings Hotel, and our Resort themed areas! We thank...

Burton upon Trent, United Kingdom
Reviewed 23 July 2015

This was a real surprise, expected this hotel to be tired and a little staid, however far from it the hotel is fresh, the staff excellent, and the rooms excellently themed. Really enjoyed the stay and would like to return.

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Thank Savva0122
Peter F, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Savva0122, Thank you for your 5 star review on Trip Advisor! We're delighted to hear you enjoyed your stay in our Alton Towers Hotel! We do aim to provide a fantastic and memorable experience for our guests, and we're pleased to hear our staff were excellent throughout your stay! We thank you for visiting, and look forward to welcoming...

London, United Kingdom
Reviewed 23 July 2015

Returned to the hotel after vowing we would not come back after our trip at Easter... Our daughter celebrated her 16th birthday this week though and it was her choice. Generally there had been a slight improvement but the hotel was very empty for a July night in the school holidays.. The hotel seemed a little cleaner.. Room was as...

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2Thank Seb V
Peter F, Resort Excellence at Alton Towers Hotel, responded to this review

Dear Seb V, Thank you for taking time to review us on Trip Advisor. We're pleased to hear you enjoyed your stay in our Alton Towers Hotel, finding our Resort clean and tidy, with friendly staff throughout your visit. Thank you for your feedback regarding our Entertainment and a few areas across the Hotel. These shall be passed onto both...

Chatham, United Kingdom
Reviewed 22 July 2015 via mobile

this is our fourth and last stay at this hotel. we stayed in a moon voyage room over May half term. although the room was very nice the mattress on double bed was uncomfortable you could feel the springs. room was very clean. our main issue was the doors to the other rooms the doors close with an almighty bang...

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2Thank pcc2304
Peter F, Resort Excellence at Alton Towers Hotel, responded to this review

Dear pcc2304, Thank you for your review on Trip Advisor, we truly appreciate all comments from our guests. We're sorry to hear your stay did not live up to your expectations, however thank you for your feedback regarding your stay. We do provide a Dedicated Guest Relations team within the Resort Accommodation, who are available 24/7 to resolve any issues...

Durham, United Kingdom
Reviewed 22 July 2015

I visited the hotel and Park on the 18th - 19th July for a friends birthday. We had a great time in the park and the hotel is fabulous lots to see and go and explore , from the gardens to the enchanted woods with its little wooden cottages and play areas for children . We did not do splash...

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1Thank MrsRue
Peter F, Resort Excellence at Alton Towers Hotel, responded to this review

Dear MrsRue, Thank you for your 5 star review on Trip Advisor! We're delighted to hear you enjoyed your stay in our Alton Towers Hotel! We do aim to provide a fantastic and memorable experience for our guests, and so we're pleased to hear from your review. Your compliments shall be passed on! We thank you for visiting, and look...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Pool
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
This unique hotel is themed around the incredible explorer Sir Algenon, who has made the Alton Towers Hotel his home. There are plenty of fun and quirky features to discover, including his amazing flying ship which has crash landed right in the middle of the Hotel. Wake up in our explorer-themed bedrooms, ready for your next adventure! Our Secret Garden restaurant offers a delicious brasserie style menu, and the evening entertainment is perfect for all ages.Whichever hotel you are staying in at the Alton Towers Resort, you can choose to eat in any of the restaurants and drink at any of the bars. ... more   less 

Additional Information about Alton Towers Hotel

Address: Farley Lane, Alton ST10 4DB, England
Region: United Kingdom > England > Staffordshire > Alton
Price Range: $232 - $496 (Based on Average Rates for a Standard Room)
Number of rooms: 175
Reservation Options:
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Also Known As:
Alton Hotel Tower
Alton Towers Hotel England
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Questions & Answers

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Questions? Get answers from Alton Towers Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“wait for the opening of cbeebies hotel if you have children”
DonnaW540, 17 May 2017 | Read review
“Floor 3 of the alton towers hotel have all the best themed rooms.”
PaulE654, 12 May 2017 | Read review
“Request a room away from reception to minimise noise from lots of people walking past your room”
lou2188, 8 May 2017 | Read review
“Arctic explorer rooms overlook car park.. so keep curtains drawn”
774KarenC774, 17 Apr 2017 | Read review
“Book a nice little B&B somewhere in the vicinity.”
CatherineLouise2015, 16 Apr 2017 | Read review
5 of 5
TripAdvisor
US$173* /night
View Deal
Booking.comUS$173
*Disclaimer
Prices are for 1 room, 2 adults
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