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Hoar Cross Hall Spa Hotel

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Hoar Cross Hall Spa Hotel
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2,019 Reviews from our TripAdvisor Community

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Showing 2,012: English reviews
Tewkesbury, United Kingdom
Reviewed 1 week ago via mobile

Attended a spa day with my friend and we were blown away with the high standards from the moment we walked in. The spa is spacious and well maintained with a good range of facilities, meaning if it is slightly busier spacing is not an issue and we never once felt crowded or needed to wait to use something. The...

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Helpful?
Thank SamanthaAE93
Hoar Cross Hall S, General Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear SamanthaAE93 Thank you for taking the time to write your review. We are pleased to be able to help you enjoy the extensive facilities and I am pleased the team helped you feel welcome. I will certainly pass your feedback on tp the team with a big thank you for their continued commitment to our service commitment. We look...

Manchester
Reviewed 1 week ago

Had a lovely day at the spa with my sister. Pools were nice, nice and quiet and we always managed to get a chair by one of the pools. Reception were very nice and helpful as was the lady who gave us our agenda. Changing area excellent lots of mirrors and hairdryers. Lunch was served quick and just the right...

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Helpful?
Thank ShinyHappy12
Hoar Cross Hall S, General Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear ShinyHappy12 Thank you for your kind words and I am pleased we could help you enjoy your time with your sister. I will pass on your comments to the team and your host. We look forward to seeing you again Kind regards Richard Macklin Interim General Manager

Reviewed 1 week ago via mobile

Stayed last night and had evening meal.. to say the service was poor is an understatement!! Staff definitely need training even having to ask repeatedly for drinks which never arrived!!! The spa was the only good thing about the hotel. The beds are very uncomfortable as they obviously are old. I will say though there was 8 people in our...

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Helpful?
Thank Pam R
Hoar Cross Hall S, General Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Pam R Thank you for taking the time to let us know of your disappointment. I will review the service with our team and ensure the standards are re focused and implement further training. We are also starting a full bedroom refurbishment program, which will be staggered over the next 2 years. Currently we are finishing two trial rooms...

Coventry, United Kingdom
Reviewed 1 week ago via mobile

Fantastic facilities. Two pools offering different sensations, saunas, steam rooms, aromatherapy room, showers, cool plunge pool etc. Attended as a couple- lovely relaxing day together. Provided with robes and towels, locker, changing room facilities good. 3 course lunch was full of fallout and plentiful. Relaxing central area where you can enjoy wine or hot drinks. Partner had his hair cut...

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Helpful?
Thank fayemackey88
Hoar Cross Hall S, General Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Fayemackey88 Thank you for taking the time to send through your feedback. We are proud to of been able to help you enjoy your time with us and I am pleased your partner was able to find time to experience our Matthew Curtis Hair salon. The salon also has some special hair treatments available to help you treat your...

Reviewed 2 weeks ago via mobile

Stayed here for a friend's 40th birthday on the 11th March. Check in was very smooth and the lady behind the desk was very efficient and professional. I felt our room was tired and dated and not as clean as i expected. The spa itself is average in my opinion, i much prefer the facilities at moddershall oaks. The sanctum...

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1Thank Lisa E
Hoar Cross Hall S, General Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Lisa E Thank you for taking the time to let us know of your disappointing visit. I have reviewed your experience with the team to ensure there is not a repeat of the experience you received. If you could email me on Richard.macklin@hoarcross.co.uk I will ensure your Clarins gift is sent to you and I would also like to...

Reviewed 2 weeks ago via mobile

What a beautiful location. Stunning building. Staff were lovely and friendly. The spa treatment was well worth every penny. You fully relax. All the meals at hoar cross hall are outstanding. Fine dining at its best. This is our 3rd time at hoar cross hall and will definitely be booking up again.

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Helpful?
1Thank Jane S
Derby, United Kingdom
Reviewed 2 weeks ago via mobile

We booked this as a last minute getaway with friends staying the night. Arrived to brilliant service and a welcome drink. Lunch was a bit disappointing, choice of grilled chicken breast with either salad or pasta. Rather bland! The spa and relaxation areas are brilliant. On the day there were items in and around the spa which were not working....

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Thank Mundo77
Brighton
Reviewed 2 weeks ago via mobile

I have been going to Hoar Cross Hall every year for the past 20yrs!.. I have seen the chances over the past few years and feel it has kept it's charm! It's started with a warm and professional welcome from Sarah on reception!.. Our room was a large and delightful over looking the beautiful gardens.. And after a day of...

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Thank Mia F
Reviewed 2 weeks ago via mobile

I have returned today from a one night stay on March 10th. I used to stay here once or twice a year however following a bad experience at the day spa I switched to Ragdale Hall, which is far superior in regards to customer service and facilities. I thought the price increase and refurb would mean improvements but I found...

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3Thank Angvicuk
Hoar Cross Hall S, General Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Angvicuk Thank you for taking the time to send through your feedback. I would like express my apologies for your experience and would like the opportunity to explore your feedback in more detail and explain the changes we are making to overcome all aspects of your feedback. My email is Richard.macklin@hoarcross.co.uk Kind Regards Richard Macklin Interim General Manager

Nottingham, United Kingdom
Reviewed 2 weeks ago

Went here for the first time on my birthday with my mum & my auntie. As frequent visitors to Eden Hall (their sister spa) we had high expectations and we were not disappointed. The spa is very well equipped and all the staff were nice and friendly. We were very rushed through lunch though due to the high demand and...

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Helpful?
Thank Mrstwink
Hoar Cross Hall S, General Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Mrstwink Thank you for taking the time write your feedback. I am pleased to be able to deliver a relaxing stay and look forward to seeing you again. I have passed your feedback to our lunch team and we will look at how we can improve the experience to ensure you do not feel rushed. Thank you again Kind...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
We are a beautifully restored Grade II listed building. We Combine the pleasures of staying in an elegant English Stately Home with the facilities of a modern luxury spa resort, you'll be able to enjoy superb surroundings, fine dining and beautiful bedrooms suites and penthouses. Hidden away in 80 acres of English countryside, the spacious grounds have lakes and wildlife in abundance. Make use of the Tennis Courts, Golf course Practice Area & Driving range. We offer a variety of mouth-watering dishes and a host of therapies to wash away the stresses of everyday life. Treat yourself to a coffee or a slice of cake in the Oasis Cafe. We pride ourselves on our outstanding hospitality, so relax and let our dedicated staff take care of you. Winner of England's Leading Resort at the World Travel Awards for 7 consecutive years. ... more   less 

Additional Information about Hoar Cross Hall Spa Hotel

Address: Maker Lane, Hoar Cross DE13 8QS, England (Formerly Hoar Cross Hall Health Spa Resort)
Region: United Kingdom > England > Staffordshire > Hoar Cross
Price Range: $257 - $486 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hoar Cross Hall Spa Hotel 4*
Number of rooms: 96
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Also Known As:
Hoar Cross Hall Health Hotel Hoar Cross
Hoar Cross Hall Health Resort
Cross Hall Hoar
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Questions & Answers

Here's what travellers have asked, with answers from Hoar Cross Hall Spa Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are a great size.”
 of 5 bubbles Loryloo3, 4 Mar 2017 | Read review
“We did not stay at the hotel, we attended a mini spa day”
 of 5 bubbles 454bernadettem, 2 Mar 2017 | Read review
“Not at the back as its noise early in the morning”
 of 5 bubbles The-Harrison-Family, 27 Feb 2017 | Read review
“top floor with a balcony plus jacuzzi type bath”
 of 5 bubbles Timmide, 27 Feb 2017 | Read review
“Just don't stay....”
 of 5 bubbles Amy665, 27 Feb 2017 | Read review
5 of 5