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Hoar Cross Hall Spa Hotel

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1,943 Reviews from our TripAdvisor Community

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Showing 1,936: English reviews
Reviewed 18 January 2016

I've never been quite so disappointed about a hotel as I have with my visit to Hoar Cross. As I discover now having read other reviews, I'm not alone! Despite the website making it appear that the whole hotel has had a big revamp, they definitely have a lot more to do. The room was unbelievably dated. I can't believe...

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Helpful?
7Thank TopperTales
Hoar Cross Hall S, Customer Serrvice Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear TopperTales Many thanks for taking the time to leave feedback on Hoar Cross Hall’s Trip Advisor. I am saddened to read of your disappointment and am sorry that our attempts to resolve your dissatisfaction were not appropriate for you. Kind regards Susan Rathbone.

Derby, United Kingdom
Reviewed 16 January 2016 via mobile

For a birthday treat forked out over £500 to have a luxurious spa experience. The website and brochures make the spa look fantastic. When you book the spa break the service over the phone the attendants sound competent. You go in expecting a real treat only to be disappointed. Less luxury spa more glorified conference centre with spa facilities. Unwelcoming...

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Helpful?
6Thank Samragi
Hoar Cross Hall S, Director of Sales at Hoar Cross Hall Spa Hotel, responded to this review

Dear Samragi I am saddened to read your comments on Trip Advisor. Please be assured that the management team did everything they could to make sure that your issues were dealt with as quickly as possible but am sorry you have felt that it has been necessary to leave further feedback. Many thanks Andrew Johns Director of Sales

Forsbrook, United Kingdom
Reviewed 16 January 2016

First spa break of the year. Wow. Many improvements, all meals now in the gorgeous dining room, delicious food as usual, treated like VIP s. Roll on our next stay! Everywhere lovely and clean, beautiful room with all amenities . Pat and Julie

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Helpful?
Thank PatandJu
Hoar Cross Hall S, Customer Service Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear PatandJu I am delighted to read that you enjoyed your stay with us and that we got things right. Your feedback regarding the many improvements we have already made are truly appreciated – there are more changes still to come which we hope that you will enjoy equally. We look forward to welcoming you both back very soon. Kind...

Hinckley, United Kingdom
Reviewed 15 January 2016

This was my first visit and I was expecting more. The place is lovely but is like a maze trying to find your way around. We were on a 'secret escapes' offer so no treatments were included. Luckily I went with friends who knew you had to book in advance to ensure you got what you wanted The food was...

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Helpful?
Thank Sue K
Hoar Cross Hall S, Customer Service Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Sue K Thank you for taking the time to leave a review on Trip Advisor. I am sorry to read that your stay fell short of expectations but am pleased that the problem with your evening meal was quickly resolved. Due to our rural location, we do on occasion have issues with our wifi. We are in the process...

St Albans, United Kingdom
Reviewed 14 January 2016

We stayed for one night just before Christmas, we went just to get away for a night and not for a spa break. My husband came across some reluctance from the reservation staff when booking as he asked for the best room available but didn't want to book any treatments, he felt he was almost being discouraged from booking. Our...

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1Thank COYI_HammersFan
Hoar Cross Hall S, Customer Service Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear COYI_HammersFan Many thanks for your comments and feedback regarding your time spent at Hoar Cross Hall. I am sorry to read that some aspects of your stay were a little disappointing and that your room was not as expected. Our rooms are lovely and unique in their layout, I am sorry that the facilities within your suite were not...

Derby, United Kingdom
Reviewed 14 January 2016

I arranged a New Years eve extravaganza event for my husband and i and another couple who we are very good friends with. We had all experienced this event a few years ago and loved it, however this year it was moved from the beautiful old area of the hotel into a new modern area designated for weddings, etc. Although...

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2Thank Derbyshire-MrsS
Hoar Cross Hall S, Customer Service Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Derbyshire-MrsS Many thanks for leaving feedback regarding our New Year Extravaganza. I am truly sorry to read that your time with us did not meet your expectations. Your comments have been passed to our Management team for reflection and will be taken on board for our next event. Kind regards Susan Rathbone

Stafford, United Kingdom
Reviewed 14 January 2016

Have just returned from afternoon tea at Hoar Cross Hall Spa with my wife. The staff were very attentive and seated us in the bar lounge prior to seeing us to our table in the main dining room promptly. The selection of teas were all explained and their different characteristics to help us choose and this was most helpful. The...

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Helpful?
Thank sheza61
Hoar Cross Hall S, Customer service Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear sheza61 I am thrilled to read that you enjoyed your Afternoon Tea at Hoar Cross Hall and that our team took good care of you. I do hope that we see you both again very soon. Warm wishes Susan Rathbone

Derby, United Kingdom
Reviewed 13 January 2016 via mobile

Our luxury stay at Hoar Cross Hall..... Dinner was cold and because maintenance have gone home and they're the only ones allowed to switch the fires on its ffffreezing. They have however given us 4 blankets between 5 of us! Oh yes and we've returned to the library room where we ate at 2pm only to find our dinner pots...

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3Thank girliesmum58
Hoar Cross Hall S, Customer Service Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear girlismum58 Thank you for taking the time to leave feedback on Trip Advisor. I am saddened to read that your time with us was not as it should have been and that you found areas of the hotel a little chilly. We have a dedicated team who work hard to try and provide high standards of customer care and...

Rugeley, United Kingdom
Reviewed 10 January 2016

Our overnight stay including breakfast, lunch and dinner with a full body massage was something my friend (with a disability) and myself were looking forward to. I don't live very far from Hoar Cross Hall and it had been described to me as the Champney's of the North. If that is the case I don't think I will make a...

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5Thank Fairhair1
Hoar Cross Hall S, Customer Service Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Fairhair1 I am sorry to read of your comments regarding your recent stay to Hoar Cross Hall. I would be keen to speak with you further in hope that I can restore your faith in Hoar Cross Hall. I would be very grateful if you could call me on our main number at a time that is convenient for...

Solihull, United Kingdom
Reviewed 6 January 2016

My wife had stayed at Hoar Cross a few times before & was keen for me to see what I had been missing and booked us in for an overnight stay between Christmas and New Year. Our room was very spacious with lovely high ceilings, huge bed, nice en-suite bathroom, tea and coffee making & TV. There were also two...

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Helpful?
3Thank imcflyer
Hoar Cross Hall S, Customer Service Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear imcflyer Many thanks for taking the time to leave feedback on Trip Advisor. I am disappointed to read that your stay with us did not meet expectations. Please be assured that we are continuously updating signage throughout the building. We do have up to date welcome guides which are available from our reception desk and we could have also...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
We are a beautifully restored Grade II listed building. We Combine the pleasures of staying in an elegant English Stately Home with the facilities of a modern luxury spa resort, you'll be able to enjoy superb surroundings, fine dining and beautiful bedrooms suites and penthouses. Hidden away in 80 acres of English countryside, the spacious grounds have lakes and wildlife in abundance. Make use of the Tennis Courts, Golf course Practice Area & Driving range. We offer a variety of mouth-watering dishes and a host of therapies to wash away the stresses of everyday life. Treat yourself to a coffee or a slice of cake in the Oasis Cafe. We pride ourselves on our outstanding hospitality, so relax and let our dedicated staff take care of you. Winner of England's Leading Resort at the World Travel Awards for 7 consecutive years. ... more   less 

Additional Information about Hoar Cross Hall Spa Hotel

Address: Maker Lane, Hoar Cross DE13 8QS, England (Formerly Hoar Cross Hall Health Spa Resort)
Region: United Kingdom > England > Staffordshire > Hoar Cross
Price Range: $285 - $483 (Based on Average Rates for a Standard Room)
Number of rooms: 96
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Also Known As:
Hoar Cross Hall Health Hotel Hoar Cross
Hoar Cross Hall Health Resort
Cross Hall Hoar
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Questions & Answers

Here's what travellers have asked, with answers from Hoar Cross Hall Spa Hotel staff and other travellers.
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Questions? Get answers from Hoar Cross Hall Spa Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room overlooked the gardens at the back of the Hall, with a roof terrace,very quiet.”
 of 5 bubbles susanij, 18 Jan 2017 | Read review
“Views of the garden from 434 are fantastic”
 of 5 bubbles milo452, 16 Jan 2017 | Read review
“If there is no wedding party staying, ask for a room in the original part of the building”
 of 5 bubbles marktL9659UL, 13 Jan 2017 | Read review
“All rooms were nice, but I would advise to ask for additional pillows as pillows are pretty flat at the hotel”
 of 5 bubbles AngS14, 7 Jan 2017 | Read review
“After reading reviews, there is a current refurb. Ask for one of these rooms.”
 of 5 bubbles George656, 7 Jan 2017 | Read review
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